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All Journal Jurnal Komputer Terapan Journal of Science Innovare Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Journal of Applied Engineering and Technological Science (JAETS) Jurnal Aplikasi Bisnis dan Komputer Journal of Engineering and Information Technology for Community Service J-Icon : Jurnal Komputer dan Informatika Journal of Social Sciences and Technology for Community Service
Irma Anggraeni
Ilmu Komputer Universitas Pakuan
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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LAYANAN PENGADUAN KERUSAKAN PENERANGAN JALAN UMUM MENGGUNAKAN KODE QR DAN CHAT OTOMATIS DINAS PERHUBUNGAN Rizki Maulana Hamzah; Sufiatul Maryana; Irma Anggraeni
J-Icon : Jurnal Komputer dan Informatika Vol 12 No 1 (2024): Maret 2024
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jicon.v12i1.9813

Abstract

This research was motivated by observation data which showed results regarding difficulties in receiving complaints from the public, especially regarding damage to Public Street Lighting (PJU). The method used was direct observation at the research site using the SDLC (System Development Life Cycle) model with 6 stages of the SDLC model. that is; Planning, System Analysis, System Design, Implementation, Testing, Validation and Maintenance. In its development, this research used the Google spreadsheet application to create worksheets electronically and Gmail to manage messages electronically. This service has several benefits, including helping in inputting data for reports or public complaints, minimizing the risk of data loss and saving time, as well as making it easier to access information quickly. The results of the research obtained are to create a PJU damage complaint service using QR codes and automatic chatbots to simplify the complaint process and as a medium for complaints as a means of information and cooperation with the public if there is damage to traffic facilities, especially Public Street Lighting (PJU). Trials were carried out at 10 (ten) pole points in different regions, 5 poles in Jasinga and 5 poles in the Jonggol area, their function was to find out whether this complaint service was running well or not. The results of trials carried out in 2 different areas of this complaint service can function well.
Co-Authors Adriana Sari Aryani Agus Ismangil Arie Qur’ania Bagus Trilelono Boldson H. Situmorang Dinar Munggaran Akhmad Erniyati Erniyati Fahmi Noor Fiqri Fariz Ammar Gustian Rama Putra Lita Karlitasari M. Iqbal Suriansyah Mulyati Mulyati Rizki Maulana Hamzah Siska Andriani Sufiatul Maryana Yuli Wahyuni Yusma Yanti