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All Journal Journal of Innovation and Applied Technology Jurnal VOK@SINDO Jurnal Pengabdian Masyarakat Asia EKONOMIKA45 Public Sphere Review Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Amelia Ika Pratiwi
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Arts Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Journal of Innovation and Applied Technology

 1 
Optimization of Public Service Management at PT Endah Manunggal Persada Clinic Through Patient Satisfaction Information System Application (E-Sikap) Pratiwi, Amelia Ika; Widhianningrum, Purweni; Subairi, Subairi
Journal of Innovation and Applied Technology Vol 11, No 1 (2025)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiat.2024.010.002.01

Abstract

This community service activity aims to develop strategies for improving service quality through the E-Sikap application at the PT. Endah Manunggal Persada Clinic. The method used in this community service activity is descriptive-qualitative. The results of the patient satisfaction survey in the registration and general examination units indicate that there are two elements that still have lower scores compared to the others, namely the suitability of service products and complaint handling. To address this matter, the management of the PT. Endah Manunggal Persada clinic must consistently uphold their commitment to providing healthcare services that are prompt, accurate, transparent, straightforward, easy to implement, and non-discriminatory.
Analysis of the Community Satisfaction Survey of the Faculty of Vocational Studies Pratiwi, Amelia Ika
Journal of Innovation and Applied Technology Vol 11, No 2 (2025)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat Universitas Brawijaya

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Abstract

Analysis of the Vocational Faculty Community Satisfaction Survey (SKM). This research was conducted as a medium for decision making for FV in developing a stakeholder satisfaction index program in the FV environment. This research was conducted in units at the Faculty of Vocational Studies, Brawijaya University. The Community Satisfaction Survey (SKM) for the Even 2022-2023 and Odd 2023-2024 periods was carried out in all work units of the Faculty of Vocational Studies starting from June-October 2023. Data collection techniques in this research were carried out by means of questionnaires and observations. The results of the research show that the implementation of the SKM for the first semester of 2023 has gone smoothly and according to the schedule that has been determined with the number of participating respondents having exceeded the minimum requirements determined by PERMENPAN No. 14 of 2017.
Co-Authors Barus, Haogenia Br Debri Haryndia Putri Dyah Febriantina Istiqomah Pratama, Muhammad Rizky Andhika Purweni Widhianningrum Rifki Muhammad Bintang Subairi Subairi Susenohaji, Susenohaji Sylvatri, Hapsari Dian Tri Mega Asri, Tri Mega