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All Journal JURIKOM (Jurnal Riset Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON)
Joy Nashar Utama Jaya
STMIK Borneo Internasional, Balikpapan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Analisis Tingkat Kepuasan Pengguna Whatsapp Sebagai Media Berbagi Informasi Menggunakan Metode Pieces Framework Diva Putri Harianto; Joy Nashar Utama Jaya; Darmansyah Darmansyah
Journal of Information System Research (JOSH) Vol 3 No 3 (2022): April 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.591 KB) | DOI: 10.47065/josh.v3i3.1547

Abstract

The development of technology in this era brings changes in aspects of people's lives which are followed by the development of social media that makes individuals have the complexity of technological needs. One of the technological needs is the use of the WhatsApp application. WhatsApp is a cross-platform messaging application that allows us to exchange messages using the same internet data plan as email, web browsing, and others. Judging from the various features offered by WhatsApp, it is a unique feature, so this WhatsApp application has become the main medium used by the people of Balikpapan City as a medium of communication and information sharing. To find out the system owned is running well or not, there is a need for an analysis of the level of satisfaction of a system. One method that can be used in analyzing the system is the PIECES Framework where there are 6 indicators (Performance, Information and Data, Economical, Control and Security, Efficiency, and Service) by distributing questionnaires to the people of Balikpapan City, especially North Balikpapan getting 115 respondents. From the results of this study, it shows that WhatsApp gets an average value of 4.31 which shows that users are satisfied in using the WhatsApp application as a medium for sharing information
Penerapan Metode PIECES Framework Pada Tingkat Kepuasan Sistem Informasi Layanan Aplikasi Myindihome Ngakan Made Bayu Aditya; Joy Nashar Utama Jaya
Jurnal Sistem Komputer dan Informatika (JSON) Vol. 3 No. 3 (2022): Maret 2022
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v3i3.3964

Abstract

The development of information systems and information technology, of course, can also change people's behavior in carrying out their activities, which were originally done manually, now they can be done digitally so that they are more effective and efficient. Customer satisfaction is a person's level of feeling after being able to compare the perceived performance or results compared to their expectations. Indihome is one of the products of PT. Telkom as a provider of Indihome service products which has services in the form of mobile application-based services, namely Myindihome. The PIECES framework is a framework that has six categories in classification and problem solving, namely Performance, Information and Data, Economics, Control and Security, Efficiency, and Service. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable being studied because it can provide real results on the effectiveness of the system used by the company. Customer satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of customer satisfaction with services. In this study, measurements were carried out using the PIECES Framework, resulting in an average score of 4.26 with a Likert scale. So service users are categorized as satisfied with mobile-based information system services.
Co-Authors Adi Hermawansyah Aditya Pratama Andika Agus Yudhistira Arni Septiana Putri Darmansyah Diva Putri Harianto Fara Della Nur Annisa Hafes Aria Akbar Ngakan Made Bayu Aditya Nuorma Wahyuni Nur Cahyono Nurhalisa Sakir Putri Melinda Rezvina Auliyah Sherly Silviani Surmiati Usman Usman