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All Journal FOKUS : Kajian Bimbingan dan Konseling dalam Pendidikan International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Nova Karlina
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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STUDI DESKRIPTIF KESIAPAN KERJA PESERTA DIDIK DI SMK NEGERI CIHAMPELAS Nova Karlina; Heris Hendriana; Ecep Supriatna
FOKUS (Kajian Bimbingan & Konseling dalam Pendidikan) Vol 5, No 1 (2022): Vol 5, No 1 Januari 2022
Publisher : IKIP Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22460/fokus.v5i1.7471

Abstract

Work readiness is a person's condition including physical, mental and experience maturity marked by the ability and willingness to carry out an activity at work. Students if they have work readiness can be absorbed in the world of work and have good work motivation. The method used is a descriptive method with a quantitative approach and the subjects in this study were students of SMK Negeri Cihampelas, West Bandung City. Determination of the sample size taken using the Slovin formula as many as 132 students. The data collection technique used in this study is proportional random sampling, it is intended that each population in the class can be represented. To obtain objective and scientifically accountable data, the collection method The data used is a job readiness questionnaire that has been tested for 48 items. The results showed that the work readiness of students was in the medium category. Where those who have work readiness are in the medium category of 68.94% (91 students), participants with high motivation are 16.67% (22 students) while students with low categories are 14.39% (19 students). It was concluded that most students had good work readiness, such as having logical and objective considerations, the ability and willingness to work, having the courage to take responsibility, the ability to adapt to the environment, especially the work environment.Keywords: : Work Readiness, Students, Vocational
THE INFLUENCE OF HUMAN RESOURCE COMPETENCIES AND INTERPERSONAL COMMUNICATION ON SERVICE QUALITY AND ITS IMPLICATIONS FOR PUBLIC SATISFACTION AT THE WEST JAVA MANPOWER AND TRANSMIGRATION OFFICE Nova Karlina; Farida Yuliaty; Sobarna Kartamihardja; Kosasih; Vip Pramarta
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 3 (2026): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18939589

Abstract

Public services in the employment sector face increasingly complex challenges along with rising public demands for fast, transparent, and high-quality services. This condition is also evident in West Java Province, which has a large labor force and relatively high unemployment rate, placing the West Java Provincial Manpower and Transmigration Office (Disnakertrans) in a strategic yet highly pressured position. Although the Community Satisfaction Index indicates a very good category, there remains a gap between formal evaluations and the actual public perception of the services received. This study aims to analyze the influence of human resource competence and interpersonal communication on service quality and its implications for public satisfaction. The research employed an associative quantitative method with a cross-sectional design. A sample of 233 respondents was determined using the Slovin formula from a population of 553 service users. Data were collected through questionnaires and analyzed using path analysis with SPSS. The results show that human resource competence and interpersonal communication have a significant effect on service quality, and service quality has a significant effect on public satisfaction. Service quality is proven to mediate the effect of human resource competence and interpersonal communication on public satisfaction
Co-Authors Farida Yuliaty Heris Hendriana Kosasih Sobarna Kartamihardja Supriatna, Ecep Vip Pramarta