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All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
L. Denny Siahaan
Institut Transportasi dan Logistik Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Kinerja Pelayanan Terminal Terpadu Merak Anton Hefyansyah; L. Denny Siahaan; Sarinah Sihombing
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 7, No 1 (2020): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v7i1.354

Abstract

Upgrading service in terminal by doing performance evaluation services based on terminal minimum service standard is the purpose of this research. The research was conducted in Merak integrated terminal. The research used quantitative descriptive method with 176 people as samples. The data was analysed using Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). The first result can be concluded that the value of satisfaction of Merak integrated terminal services is 70,98%. The second result can be concluded that the level of suitability of Merak integrated terminal services does not meet the expectation of service users. The third, it can be concluded that the top service priority improvement consists of clean and odorless toilets, internet network facilities, charging battery facilities, disable facilities, parking lots, green open spaces and facilities for nursing mothers and babies.
Evaluasi Implementasi Kebijakan Asas Cabotage dalam Perkembangan Industri Pelayaran Nasional Jener Alison; L. Denny Siahaan; Endang Sugiharti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 8, No 1 (2021): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v8i1.414

Abstract

Implementation of Cabotage Principle Policy in National Shipping Industry Development. This undertaken research based on nonoptimal implementation of cabotage principle policy in shipping industry, the policy related to shipping activities such as port load both passengers and commodities operated by national shipping company, substandard quality and quantity of port infrastructure and inadequate productivity of national company. This is a descriptive observation accomplished with qualitative approach. According to this research, the implementation of cabotage principle policy in the trade sector, the policy support the growth of national shipping industry, it could be observed that there are more national ships in the ports; in the transportation sector, the policy allowed growing shipping stakeholders to support local port activities effectively even in a small scale compared to other Asian countries; the implementation of the policy to industry sector, led the growth of national shipyard company with less consideration because domestic shipyard quite expensive and depend on import component.
Co-Authors Anton Hefyansyah Endang Sugiharti Jener Alison Sarinah Sihombing