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Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Konsumen Pada Mini Market Afif Toserba Di Kecamatan Kibin Serang Siti Ferliana; Juhandi; Abdul Aziz
GEMILANG: Jurnal Manajemen dan Strategi Bisnis Vol. 2 No. 1 (2021): GEMILANG: Jurnal Manajemen dan Strategi Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Prima Graha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (406.389 KB)

Abstract

Customer satisfaction is affected by the quality of services and facilities. If the service variable can be improved and the facilities are in accordance with the expectations and demands of customers, a higher impact on customer satisfaction will be obtained. The purpose of this study was to determine whether the quality of service and facilities affect customer satisfaction at the Mini Market Afif Toserba in Kibin District, Serang. This study uses a survey method with a quantitative approach. With a sample of 80 respondents who are customers of Mini Market Afif Toserba. Based on data analysis on the partial significance test of the service quality variable, it shows the value of Sig. 0.000 ttable 1.668 and the facility variable shows the value of Sig. 0.000 ttable 1.668. While the simultaneous significance test shows the value of Sig. 0.000 < 0.05 and Fcount 37.162 > Ftable 2.37. Based on the results of data analysis, it can be concluded that the service quality variable (X1) and the facility variable (X2) have a significant effect on the customer satisfaction variable (Y) partially or simultaneously.
BERKARYA UNTUK BANGSA : SINERGISITAS PENGABDIAN KEPADA MASYARAKAT DAN EDUKASI STRATEGI DIGITAL MARKETING DI SOCIETY 5.0 Abdul Aziz; Muhadi Muhadi; Eka Assolehah Putri
National Conference on Applied Business, Education, & Technology (NCABET) Vol. 1 No. 1 (2021): The 1st National Conference on Applied Business, Education & Technology (NCABET
Publisher : Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (522.539 KB) | DOI: 10.46306/ncabet.v1i1.46

Abstract

Creative economy entrepreneur in Ragas Masigit Village, Kec. Carenang Kab. Serang is experiencing problems with digital marketing knowledge during the Covid-19 Pandemic towards society 5.0. There needs to be motivation and education that can help creative economy business actors, especially to bounce back from the uncertainty of current conditions. The purpose of this activity is to increase the synergy of community service and explain digital marketing strategies in the era of society 5.0. The types of research used in this research are surveys and case studies with descriptive methods, namely lectures, discussions and mentoring. The material presented at this community service is the pattern of digital marketing strategies in developing the creative economy during the covid 19 pandemic. The result of this activity is that participants can implement comprehensive knowledge of digital marketing strategies and products that are in demand and needed at this time that can create business opportunities. promising
PERAN PROMOSI DAN LOKASI DALAM MENINGKATKAN PENJUALAN UNIT PERUMAHAN PURI DELTA ANGSANA DI KECAMATAN KASEMEN KOTA SERANG Abdul Aziz; Sahrul Arixona
National Conference on Applied Business, Education, & Technology (NCABET) Vol. 1 No. 1 (2021): The 1st National Conference on Applied Business, Education & Technology (NCABET
Publisher : Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (455.851 KB) | DOI: 10.46306/ncabet.v1i1.48

Abstract

The purpose of this study was to determine whether there is a partial and simultaneous influence on promotion and location in increasing sales of Puri Delta Angsana housing units in Kasemen District. The research method used is quantitative research methods. The research population is Puri Delta Angsana Housing in Kasemen District, Serang City which was recorded in 2021 as many as 72 housing units. The data analysis techniques used by researchers include descriptive statistics, validity tests, reliability tests, classical assumption tests, multiple linear regression tests, correlation coefficient tests, test determination, T test, and F test. The results of this study indicate that promotion partially has a significant effect on sales, the tcount value is 2.894 > ttable value is 1.666, the significant value is 0.004 <0.05. Location partially has a significant effect on sales, tcount value is 3,248> ttable is 1,666, significant value is 0.005 <0.05. Promotion (X1), and Location (X2) together (simultaneously) have a significant effect on Sales (Y) at Puri Delta Angsana Housing in Kasemen District, Serang City with a significant value of 0.000b < 0.05 and an F value of 16.664 > 3 ,13. The coefficient of determination (R Square) obtained is 0.326. This means that 32.6% of the sales variation can be explained by the Promotion and Location variables. While the remaining 67.4% is influenced by other variables not included in the study
PENGARUH KEMASAN DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KOPI PADA PUJA COFFEE & CO. DI KABUPATEN SERANG Abdul Aziz; Apostel Paulus Pardomuan Nainggolan
National Conference on Applied Business, Education, & Technology (NCABET) Vol. 2 No. 1 (2022): The 2nd National Conference on Applied Business, Education & Technology (NCABET
Publisher : Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.466 KB) | DOI: 10.46306/ncabet.v2i1.61

Abstract

The many of coffee shops in Serang District, makes the level of business competition increase. Likewise in Cikande District, one of the existing coffee shops is called Puja Coffee must be able to captivate the hearts of both old and potential customers so that Brand Awareness is embedded. One of them is by making attractive packaging and arranging effective promotions. This study aims to analyze the conditions of consumer opinion, the independent variables, namely packaging, and promotion which have a positive and significant influence on the purchasing decision of Puja Coffee. In this study, the researcher uses a survey method and uses a questionnaire as the main data collection tool. The researcher used a correlational quantitative approach. This study took a sample of 66 respondents. Based on the results of research that has been carried out using SPSS version 25, it can be concluded that Packaging (X1) and Promotion (X2) are able to contribute 30.5% to Purchase Decisions (Y), and the remaining 69.5% is explained by other variables not included in the model. Based on the results of the F test, it shows that the two independent variables, namely Packaging and Promotion, simultaneously have a positive and significant effect on purchasing decisions
ANALYSIS OF THE INFLUENCE OF PRODUCT ATTRIBUTES, LOCATION AND PROMOTION ON CONSUMER DECISIONS AT PT. CADIKA BUILDS HARMONIOUS HOUSING CENDANA RESIDENCE SERANG: ANALISIS PENGARUH ATRIBUT PRODUK, LOKASI DAN PROMOSI TERHADAP KEPUTUSAN KONSUMEN PADA PT. CADIKA BANGUN SERASI PERUMAHAN CENDANA RESIDENCE SERANG Abdul Aziz
Indonesian Journal of Economy, Business, Entrepreneurship and Finance Vol. 2 No. 2 (2022): Indonesian Journal of Economy, Business, Entrepreneuship and Finance
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijebef.v2i2.71

Abstract

This study aims to determine the effect of independent variables (product attributes, location and promotion) on the dependent variable (consumer decisions) at PT. Cadika Builds Harmonious Cendana Residence Housing in Serang City. The research method used is a survey with a quantitative approach. Collecting data obtained by observation, interviews, documentation, questionnaires and literature study. Data were analyzed by calculating multiple linear regression, coefficient of determination analysis and f-test (simultaneous/annova). The results showed that product, location and promotion attributes had a positive effect of 47.61% on consumer decisions, while the remaining 52.39% was influenced by other variables not discussed in this study, such as price, service quality and other independent variables. significant effect on the dependent variable because Fcount > Ftable (59.446 > 2, 72), then H0 is rejected, meaning that there is a significant influence between product, location and promotion attributes on consumer decisions
KONSELING PENINGKATAN PEMASARAN PRODUK INOVATIF DISTRUPTIF MENUJU UMKM TANGGUH DAN BERKELANJUTAN DI DESA MARGAWANGI KECAMATAN LEUWIDAMAR KABUPATEN LEBAK Abdul Aziz; Tonny Veriz P.; Ariviyansyah Akbar; Fathur Rohman; Mila Rahmawati; Siti Maryam
Indonesian Collaboration Journal of Community Services Vol. 2 No. 3 (2022): Indonesian Collaboration Journal of Community Services
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/icjcs.v2i3.80

Abstract

Banana crackers, processed jengkol and woven from bamboo are MSME businesses in Margasari Village, Kec. Leuwidamar Kab. Lebak Prov. Banten which is traditionally managed by women who have expertise in making crackers after completing their duties as housewives. By providing several variants according to buyer demand, both small, medium, and large variants which are still marketed traditionally (the deposit system) without any promotions either through digital or other media. The method that the author uses is to provide an understanding to the manager of these crackers how to increase sales with digital media or using Smartphones. The author's submission is done orally and also the practice of using social media such as Facebook, Instagram, Youtube and others. The result of this counseling is the emergence of a deep understanding that today's marketing has been done digitally and this saves a lot of time with the reach of buyers outside Margasari Village, Kec. Leuwidamar. MSMEs banana crackers, processed jengkol and woven from bamboo in general are very promising to support the family economy of each manager, what must be done is obtaining permits, repacking, and variants that attract buyers as well as technological support in processing raw materials to finished goods