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All Journal Jurnal Teknologi dan Manajemen Informatika J-Intech (Journal of Information and Technology) Elang: Journal Of Interdisciplinary Research
Dedy Ari Purnomo
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Computer Science & IT Decision Sciences, Operations Research & Management Engineering Library & Information Science Other

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Penerapan Model Kesuksesan Sistem Informasi HOT-Fit terhadap Penggunaan e-Belajar sebagai Media Pembelajaran Daring Berbasis Website (Studi Kasus: STIKI) Purnomo, Dedy Ari
Jurnal Teknologi dan Manajemen Informatika Vol. 9 No. 1 (2023): Juni 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jtmi.v9i1.10075

Abstract

This research aims to gather the necessary information to build a conceptual model that will be used to measure the success of online learning implemented in higher education institutions. The methodology used in this study is a literature review conducted by comparing various sources such as scientific journals, books, and expert opinions to support the findings. This research employs a quantitative method, where data can be interpreted using statistical analysis, making the quantitative approach more objective, scientific, and rational. The conclusion of this research is a conceptual model that implements the relationship between system quality, service quality, system usage, and user satisfaction with the benefits of e-learning. Furthermore, future related studies can refer to this conceptual model in their implementation.
Pengembangan Modul Pengelolaan Praktek Kerja Lapangan Pada Sistem Informasi Akademik Perguruan Tinggi (Studi Kasus : STIKI) Purnomo, Dedy Ari; Tektanto, Nataniel David; Prasetyo, Koko Wahyu; Hadi, Hilman Nuril
J-INTECH (Journal of Information and Technology) Vol 11 No 2 (2023): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v11i2.998

Abstract

Professional internship is one of the compulsory courses that need to be taken by any student at STIKI as a requirement to graduate. STIKI offers two kind of program that can be taken to accomplish this course, namely PPK (Proyek PKL Kerjasama) and PPM (Proyek PKL Mandiri). Both submission and working processes of those programs are very different, as a result, the administration process of those two are resolved separately even when those programs are still called professional internship. There is another problem related to professional internship, mentoring for each program also cannot be done optimally due to many factors, as a result, lecturers can’t evaluate the result of each of their mentored teams optimally. To answer those problems, an information system can be used as one of the solutions. The system needs to be able to manage both submissions of those programs, manage the mentoring of each program, and also manage processes in final seminar submission and project completion for both programs. Since STIKI does not have this kind of system before, this system is expected to be able to fulfill the needs of field practice management at this college.
Evaluasi Kepuasan Pengguna helpdesk.ubhinus.ac.id Menggunakan Metode E-SERVQUAL Termodifikasi Kanthi, Yekti Asmoro; Sijabat, Daniel Rudiaman; Amien, Mukhlis; Purnomo, Dedy Ari
ELANG: Journal of Interdisciplinary Research Vol 3 No 1 (2025): ELANG: Journal of Interdisciplinary Research
Publisher : LPPM STIKI Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/elang.v3i1

Abstract

Transformasi digital di lingkungan perguruan tinggi menuntut adanya layanan yang responsif dan berkualitas, salah satunya melalui sistem helpdesk berbasis web. Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pengguna terhadap layanan helpdesk.ubhinus.ac.id dengan menggunakan metode E-SERVQUAL termodifikasi, yang disesuaikan dengan konteks layanan digital internal kampus. Penelitian ini mengkaji delapan dimensi layanan, yaitu efisiensi, pemenuhan, keandalan, privasi, daya tanggap, kompensasi, kontak, dan keramahan, serta pengaruhnya terhadap kepuasan pengguna. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei. Data dikumpulkan melalui kuesioner yang disebarkan kepada pengguna aktif sistem helpdesk dan dianalisis menggunakan regresi linier berganda untuk menguji pengaruh parsial dan simultan masing-masing dimensi terhadap kepuasan pengguna. Hasil penelitian menunjukkan bahwa secara parsial, faktor pemenuhan, keandalan, daya tanggap, dan keramahan memiliki pengaruh signifikan terhadap kepuasan pengguna. Sementara itu, faktor efisiensi, privasi, kompensasi, dan kontak tidak berpengaruh signifikan. Namun, secara simultan, seluruh dimensi yang diuji memiliki pengaruh signifikan terhadap kepuasan pengguna. Temuan ini menegaskan pentingnya pendekatan holistik dalam meningkatkan kualitas layanan sistem helpdesk di institusi pendidikan tinggi.
Co-Authors Daniel Rudiaman Sijabat Hilman Nuril Hadi Koko Wahyu Prasetyo Mukhlis Amien Tektanto, Nataniel David Yekti Asmoro Kanthi