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All Journal PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Journal of Librarianship and Information Science
Fahruraji Fahruraji
Universitas Lambung Mangkurat
Social Sciences

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SERVICE QUALITY OF THE UNIVERSITY LIBRARY TECHNICAL IMPLEMENTATION UNIT LAMBUNG MANGKURAT BANJARMASIN Fahruraji Fahruraji; Asmu'i Asmu'i; Bachruddin Ali Akhmad; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 6 No 1 (2022)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (817.597 KB) | DOI: 10.35722/pubbis.v6i1.468

Abstract

This research is counducted in order to analyce and to give a description about the service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin and the understand any obstacle which interferes the Service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin Qualitative approach is used with qualitative descriptive research type. The informan selected were the library student. The data used in this research were the primary data directly gained from the informan and the secondary data were gained indirectly. The technique of collected the data was done by the interviews, observation and documentation. The collected data will be described and analyzed by a descriptive analysis technique which give the description about the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin. The result of the research showed that the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin can be said to be in acceptably good quality. This result can be seen from the indicatiors: Tangibles, Reliability, Responsiveness, Assurance and Empathy. The obstacles. found in this research were lack of book collection provided in the library the lack of facilties, the lack of human resources and the lack budget limitations. This research recommends to the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin expected to hold a collection of books, facilities and infrastructure facilities, add library technical staff, carry out budget priority scales. Keywords: Services, Service Quality
SERVICE QUALITY OF THE UNIVERSITY LIBRARY TECHNICAL IMPLEMENTATION UNIT LAMBUNG MANGKURAT BANJARMASIN Fahruraji Fahruraji; Asmu'i Asmu'i; Bachruddin Ali Akhmad; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 6 No 1 (2022)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (817.597 KB) | DOI: 10.35722/pubbis.v6i1.468

Abstract

This research is counducted in order to analyce and to give a description about the service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin and the understand any obstacle which interferes the Service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin Qualitative approach is used with qualitative descriptive research type. The informan selected were the library student. The data used in this research were the primary data directly gained from the informan and the secondary data were gained indirectly. The technique of collected the data was done by the interviews, observation and documentation. The collected data will be described and analyzed by a descriptive analysis technique which give the description about the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin. The result of the research showed that the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin can be said to be in acceptably good quality. This result can be seen from the indicatiors: Tangibles, Reliability, Responsiveness, Assurance and Empathy. The obstacles. found in this research were lack of book collection provided in the library the lack of facilties, the lack of human resources and the lack budget limitations. This research recommends to the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin expected to hold a collection of books, facilities and infrastructure facilities, add library technical staff, carry out budget priority scales. Keywords: Services, Service Quality
Digital Solution Layanan Hasil Penelitian Civitas Akademika Universitas Lambung Mangkurat Fahruraji Fahruraji; Noorliana Noorliana; Asnah Asnah
THE LIGHT : Journal of Librarianship and Information Science Vol. 1 No. 1 (2021): THE LIGHT : Journal of Librarianship and Information Science
Publisher : UIN Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/light.v1i1.4357

Abstract

The purpose of the research are To understand the library system that is being used by UPT Library Lambung Mangkurat University Banjarmasin; Identify the problems in library; Produce recommendation about digital library information system as a process to enhance the effectiveness and the efficiency. Qualitative method with an action research approachment is being used in this research are interview, observation and documentation. Data collected then analyzed in descriptive qualitative approach. This research shows how conventional system applied in UPT Library Lambung Mangkurat University Banjarmasin library leads to ineffectiveness and inefficiency that affects the user and operator; There are many negative sides which are limited time access, longer book-searching and borrowing process, human error in recording, and many others; Thus, the researcher gives a solution in a form of digital library website in order to lift the effectiveness and efficiency in every single library activity. Based on the result, it is known that library system that is being used in UPT Library Lambung Mangkurat University Banjarmasin still conventional. There are several weaknesses such as limited time acces, ineffective and inefficient in book-searching process, transaction, and recording. Information system by solusion, digital library using digital library website is a correct option to prevent any problem exist in current library system.
Co-Authors Asmu’i Asmu’i Asmu’i Asmu’i Asnah Asnah Bachruddin Ali Akhmad Muhammad Riduansyah Syafari Noorliana Noorliana