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The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya Fransisko Fransisko; Asmu’i Asmu’i; Rahma Yuliani
Jurnal Manajemen Pelayanan Publik Vol 4, No 2 (2021): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v4i2.29947

This study aims to identify the quality of child health services in the inpatient room, identifying and analyzing inhibiting and supporting factors for the quality of child health services at dr. Doris Sylvanus Hospital Palangka Raya. It is a qualitative descriptive study conducted by applying observation, interviews, and documentation to collect data. It involved 3 nurses at dr. Doris Sylvanus Hospital Palangka Raya and 11 families of child patients as research subjects. The research showed that the quality of inpatient child health services dr. Doris Sylvanus Palangka Raya Hospital, especially those in the flamboyant room can be said to be good and able to meet the satisfaction of patients reviewed from 3 elements of service quality refers to Haywood-farmer, namely: Physical Facilities and Processes, People's Behaviour, Professional Judgment. However, there are some patient complaints caused by several factors inhibiting the quality of service at dr. Doris Sylvanus Hospital reviewed the quality of service elements referring to Haywood-farmer, namely: Physical Facilities and Processes, and Professional Judgment.

SERVICE QUALITY OF THE UNIVERSITY LIBRARY TECHNICAL IMPLEMENTATION UNIT LAMBUNG MANGKURAT BANJARMASIN Fahruraji Fahruraji; Asmu'i Asmu'i; Bachruddin Ali Akhmad; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 6 No 1 (2022)
Publisher : stiatabalong.ac.id

This research is counducted in order to analyce and to give a description about the service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin and the understand any obstacle which interferes the Service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin Qualitative approach is used with qualitative descriptive research type. The informan selected were the library student. The data used in this research were the primary data directly gained from the informan and the secondary data were gained indirectly. The technique of collected the data was done by the interviews, observation and documentation. The collected data will be described and analyzed by a descriptive analysis technique which give the description about the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin. The result of the research showed that the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin can be said to be in acceptably good quality. This result can be seen from the indicatiors: Tangibles, Reliability, Responsiveness, Assurance and Empathy. The obstacles. found in this research were lack of book collection provided in the library the lack of facilties, the lack of human resources and the lack budget limitations. This research recommends to the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin expected to hold a collection of books, facilities and infrastructure facilities, add library technical staff, carry out budget priority scales. Keywords: Services, Service Quality

SINERGITAS PEMERINTAH DAERAH KABUPATEN TABALONG DAN PT ADARO INDONESIA DALAM PELAKSANAAN PROGRAM CSR Kadarisman Kadarisman; Budi Suryadi; asmu'i asmu'i
Jurnal Administrasi Publik dan Pembanguan Vol 4, No 1 (2022): JANUARI - JUNI 2022
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v4i1.5192

Latar belakang permasalahan tentang sinergitas Pemerintah Daerah dan PT Adaro Indonesia dalam pelaksanaan program CSR di Kabupatenñ Tabalong dalam bidang ekonomi adalah kurangnya realisasi program dari CSR PT Adaro Indonesia. Dari aspek sosial adalah perluasan areal tambangnya yang memicu terjadinya konflik antara masyarakat dengan pihak perusahaan. Sedangkan dari aspek lingkungan sejumlah pengaduan masyarakat akibat pencemaran dan/atau perusakan lingkungan hidup. Tujuan penelitian ini adalah untuk mengetahui sinergitas Pemerintah Daerah dan PT Adaro Indonesia dalam pelaksanaan program CSR serta mengetahui faktor-faktor yang mempengaruhi sinergitas Pemerintah Daerah dan PT Adaro Indonesia dalam pelasanaan program CSR di Kabupaten Tabalong. Penelitian ini menggunakan metode penyajian data secara deskriptif kualitatif dengan teknik pengumpulan data melalui observasi dan wawancara dengan narasumber secara purposive. Dalam penelitian ini penulis menggunakan teknik analisa data kualitatif dengan tujuan memberikan gambaran secara lengkap aktual, dan akurat mengenai fenomena yang diteliti. Hasil penelitian menunjukkan bahwa sinergitas Pemerintah Daerah dan PT Adaro Indonesia dalam pelaksanaan program CSR di Kabupatenñ Tabalong dilaksanakan melalui kegiatan koordinasi dan komunikasi. Pelaksanaan koordinasi pemerintah daerah dan PT Adaro Indonesia dalam pelaksanaan program CSR meliputi program pembangunan dalam bidang ekonomi, sosial dan lingkungan. Proses koordinasi dilakukan melalui pertemuan untuk melakukan pembahasan program berdasarkan hasil pendataan dan daftar usulan yang ada. Adapun hasil-hasil koordinasi tersebut telah menetapkan beberapa program diantaranya adalah pembinaan UMKM mereka dilatih bikin packaging, branding, permodalan dan akses internet. Dalam bidang lingkungan adalah sekolah adiwiyata, bank sampah dan kampung iklim. Sedangkan untuk kegiatan komunikasi dilakukan melalui forum pertemuan bersama guna membahas beberpa program program CSR di Kabupaten Tabalong baik program pembangunan bidang ekonomi, sosial dan lingkungan. Untuk meningkatkan sinergitas Pemerintah Daerah dan PT Adaro Indonesia dalam pelaksanaan program CSR di Kabupatenñ Tabalong disarankan kepada Pemerintah Daerah Kabupaten Tabalong untuk menerbitkan suatu kebijakan khusus sebagai pedoman dan petunjuk teknis yang mewajibkan perusahaan untuk mengkonsultasikan rencana program program CSRdi Kabupaten Tabalong.Kata Kunci : Sinergitas, Pelaksanaan Pelaksanaan Program CSR.

SERVICE QUALITY OF THE UNIVERSITY LIBRARY TECHNICAL IMPLEMENTATION UNIT LAMBUNG MANGKURAT BANJARMASIN Fahruraji Fahruraji; Asmu'i Asmu'i; Bachruddin Ali Akhmad; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 6 No 1 (2022)
Publisher : stiatabalong.ac.id

This research is counducted in order to analyce and to give a description about the service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin and the understand any obstacle which interferes the Service Quality of the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin Qualitative approach is used with qualitative descriptive research type. The informan selected were the library student. The data used in this research were the primary data directly gained from the informan and the secondary data were gained indirectly. The technique of collected the data was done by the interviews, observation and documentation. The collected data will be described and analyzed by a descriptive analysis technique which give the description about the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin. The result of the research showed that the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin can be said to be in acceptably good quality. This result can be seen from the indicatiors: Tangibles, Reliability, Responsiveness, Assurance and Empathy. The obstacles. found in this research were lack of book collection provided in the library the lack of facilties, the lack of human resources and the lack budget limitations. This research recommends to the University Library Technical Implementation Unit Lambung Mangkurat Banjarmasin expected to hold a collection of books, facilities and infrastructure facilities, add library technical staff, carry out budget priority scales. Keywords: Services, Service Quality

Pengaruh Dimensi Kualitas Pelayanan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Pada Yayasan Agaphe Banjarmasin Albert Risdyanto; Asmu'i Asmu'i
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15521

Organizations must continue to develop in order to provide customers with the highest possible standard of service given the competition among training institutions in Banjarmasin and the variety of training topics that will be covered at Yayasan Pusat Pelatihan Motivasi & Pengembangan Sumber Daya Manusia AGAPHE Banjarmasin in the months and years to come. In this study, the Foundation Training Center for Motivation & Human Resource Development Agaphe Banjarmasin's training program is being examined to see what impact student satisfaction has on students' commitment to it. 194 people in all completed the survey for this study. SmartPLS software was used for the data analysis. The findings demonstrated that assurance and empathy dimensions have a favorable and significant direct impact on trainees' levels of satisfaction, while assurance and empathy dimensions have a favorable and major direct impact. Keywords: assurance, emphathy, responsiveness, satisfaction, and loyalty

THE EFFECTIVENESS OF ONLINE SERVICE AN INTELLIGENT LOOK-UP PROGRAM IN THE OCCUPATION AND CIVIC SERVICE OF TABALONG REGENCY Norhalidah; Asmui; Rahma Yuliani
Jurnal PubBis Vol 7 No 1 (2023)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v7i1.647

This study aims to describe the effectiveness of the E-KTP service in the Smart Pelanduk program at the Tabalong Regency Population and Civil Registration Service and to identify the inhibiting factors for the E-KTP service in the Smart Pelanduk program at the Tabalong Regency Population and Civil Registration Service. This study uses a qualitative research method with a qualitative descriptive approach with three data collection techniques, namely interviews, observation and documentation. The key informants in this study were the intelligent slow down team, village officials, and the community who participated in the smart slow down program. The data that has been collected will be analyzed using the analysis interactive model from Miles and Huberman. The results of this study indicate that based on the E-KTP Service of the Smart Penetrating Program for the accuracy of program targets, the socialization of the program and program objectives is appropriate and runs smoothly in accordance with the objectives of the intelligent rattlesnake program. Monitoring is still lacking so that program constraints are in vulnerable places. It was not resolved in place at the time of the implementation of the Smart Pelanduk Breakdown. Therefore, there were several factors and in the Smart Pelanduk Breakdown service program, namely non-periodic service, not all printing could be carried out on the spot, the officer who broke the smart trigger was different, then there were several villages for poor internet access. adequate. The results of this study suggest 1) Evaluation needs to be carried out for the sustainability of the intelligent slowdown program so that it can be minimized and even there are no more errors in service. So that the service can continue to run better. 2) The need for monitoring because to provide assurance of certainty and quality control so that the implementation of the program is always in the rules and provisions of the program that has been set. Keywords: Effectiveness, Service, E-KTP, Breaking Down Smart Program

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