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All Journal Jurnal Ilmiah Hijau Cendekia Revitalisasi : Jurnal Ilmu Manajemen Open Access Indonesia Journal of Social Sciences Otonomi Open Access Indonesia Journal of Social Sciences
Abu Talkah
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Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Revitalisasi : Jurnal Ilmu Manajemen

 1 
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS (Studi Kasus Pasien Rawat Jalan Di Rumah Sakit Umum Daerah Nganjuk) Diah Rahmawati; Abu Talkah
REVITALISASI : Jurnal Ilmu Manajemen Vol 6 No 1 (2017): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.05 KB) | DOI: 10.32503/revitalisasi.v6i1.520

Abstract

This study specifically discusses the relationship between service quality, satisfaction and loyalty at outpatient RSUD Nganjuk. The aim of this study are : 1) To know the effect of service quality to satisfaction of the outpatients RSUD Nganjuk, 2) To know the effect of service quality to loyalty of the outpatients RSUD Nganjuk, 3) To know the effect of satisfaction to loyalty of the outpatients RSUD Nganjuk. There were 150 respondents in these research within their criteria has passing senior high school degree and more than two times taking outpatient or accompanying outopatient's at RSUD Nganjuk. The sample deciding method is purposive sampling. To gain the result as the research goal, structural equation modelling SEM were analyzed by analysis moment of structure (AMOS) and special package for statistic science (SPSS) The results shows that : 1) Service quality positive and significantly effects the satisfaction of the outpatient RSUD Nganjuk, 2) Service quality positive and significantly effects the loyalty of the outpatient RSUD Nganjuk and 3) Satisfaction positive and significantly effects the loyalty of the outpatient RSUD Nganjuk.
ANALISIS KINERJA KEUANGAN BADAN LAYANAN UMUM (BLU) DALAM RANGKA PENERAPAN SEBAGAI SATKER BADAN LAYANAN UMUM RS. BHAYANGKARA KEDIRI DI ERA BPJS Dian Martasari; Abu Talkah; Arisyaidin Arisyaidin
REVITALISASI : Jurnal Ilmu Manajemen Vol 6 No 4 (2017): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (705.075 KB) | DOI: 10.32503/revitalisasi.v6i4.423

Abstract

Quality of service is the overall characteristics of the service which is demonstrated in satisfying of consumers’s needs , and BPJS Health Care is a statutory body that set up to organize the health insurance program, as well as patient satisfaction is a feeling of the patient’s level arising as a result of the performance of health service obtained after comparing with what patient’s expected. According to DJSN after doing the monitoring and evaluation of BPJS Health Care program, many participants complained with tiered referral service system that applied by BPJS Health Care, especially in Class II Inpatient Sekayu Regional General Hospital. The purpose of this study was to determine the relationship of BPJS Health Care service quality with patient’s satisfaction in Class II Inpatient Sekayu Regional General Hospital. This study using Analytical research design. The independent variable is the BPJS Health Care service quality and the dependent variable is patient’s satisfaction. Samples taken using Proportional Stratified Random Sampling technique that found 146 patients in Class II Inpatient Sekayu Regional General Hospital. The research instrument used questionnaire. The data were analyzed using Chi Square statistical tests with significance level of p Value ≤ 0,05. The results showed as many as 65 respondents (44,5%) stated the BPJS Health Care service quality is not good, and patient’s satisfaction as many as 69 respondents (47,3%) said not satisfied with the BPJS Health Care service. Results of statistical test Chi Square stating there is a relationship between BPJS Health Care service quality with level of patient satisfaction in Class II Inpatient Sekayu Regional General Hospital (p Value = 0,000).
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI INSTALASI RAWAT JALAN PUSKESMAS SUKOMORO KABUPATEN NGANJUK Febrina Rahayu; Abu Talkah; Supriyono Supriyono
REVITALISASI : Jurnal Ilmu Manajemen Vol 5 No 4 (2016): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (219.859 KB) | DOI: 10.32503/revitalisasi.v5i4.530

Abstract

Meningkatnya kesadaran masyarakat akan kesehatan, akan mengakibatkan tuntutan peningkatan pelayanan kesehatan untuk memberi kepuasan pasien. Pelayanan kesehatan merupakan hal yang penting yang harus dijaga maupun ditingkatkan kualitasnya sesuai standar pelayanan yang berlaku. Mutu pelayanan kesehatan yang diberikan menunjuk pada tingkat kesempurnaan pelayanan kesehatan dalam memenuhi kebutuhan dan tuntutan setiap pasien, makin sempurna kebutuhan dan tuntutan setiap pasien, makin baik pula mutu pelayanan kesehatan. Puskesmas adalah sebagai ujung tombak sistim pelayanan kcsehatan di Indonesia. Puskesmas Sukomoro pernah menjadi Puskesmas Percontohan di Kabupaten Nganjuk serta sudah terakreditasi oleh Dinas Kesehatan. Penelitian ini terdiri dari variabel bebas (independent variable) dan variabel terikat (dependent variable). Variabel bebas (independent variable) yang sifatnya tidak dipengaruhi variabel lain, tetapi mempengaruhi variabel lain adalah kualitas layanan (X) meliputi tampilan fisik, kehandalan, ketanggapan, jaminan, dan empati. Sedangkan variabel terikat (dependent variable) adalah kepuasan (Y). Uji yang digunakan, uji validitas, uji reliabilitas kemudian uji regresi linear. Terdapat pengaruh yang signifikan antara kualitas pelayanan terhadap kepuasan pasien di Puskesmas Sukomoro Kabupaten Nganjuk. Dimensi kualitas pelayanan yang paling berpengaruh terhadap kepuasan pasien adalah dimensi Empati. Hal ini menujukkan bahwa karyawannya memiliki empati yang tinggi kepada pasien-pasiennya
Co-Authors Agus Wahyudi Arisyahidin, Arisyahidin Arisyaidin Arisyaidin DIAH RAHMAWATI Dian Marta Sari Diana Widiasari Febrina Rahayu Rusandy, Deby Santyo Solly Aryza Supriyono Supriyono Wahyu Widya Larasati