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All Journal Operations Management and Information System Studies CONSEN: Indonesian Journal of Community Services and Engagement
Muhammad Hanif
Universitas Negeri Padang
Religion Computer Science & IT Decision Sciences, Operations Research & Management Engineering Environmental Science Physics Social Sciences Other

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Service quality, customer satisfaction, and customer loyalty Muhammad Hanif; Susi Evanita
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.51

Abstract

This study aims to analyze the effect of service quality on customer satisfaction and loyalty of Regional Drinking Water Company (PDAM) in Lima Puluh Kota Regency. This type of research is descriptive research with a quantitative approach. The research population is all PDAM in Lima Puluh Kota whose house connection accounts are still active, with as many as 13,178 customers. Determination of respondents using probability sampling that is systematic random sampling totaling 100 people. This study used an online questionnaire as a data collection instrument and analyzed using the SPSS version 25 program. The results showed that: (1) service quality was proven to have a significant effect on customer satisfaction, (2) customer satisfaction was proven to significantly affect customer loyalty, (3) customer satisfaction is proven to mediate the effect of service quality on customer loyalty at PDAM in Lima Puluh Kota Regency.
Islamic New Year Celebration: Collaboration Between KKN Students and the Community in Torch Parade and Islamic Competitions in Jorong LumbaruPer: ingatan Tahun Baru Islam: Kolaborasi Mahasiswa KKN dan Masyarakat dalam Pawai Obor dan Lomba Islami di Jorong Lumbaru Ika Parma Dewi; Chelsea Defista; Ilmi Okcya Pratami; Aulia Adrinovra; Nabila Marsyanada; Muhammad Hanif; Rahma Fadhilah; Putri Wahyuni
CONSEN: Indonesian Journal of Community Services and Engagement Vol. 5 No. 2 (2025): Consen: Indonesian Journal of Community Services and Engagement
Publisher : Institut Riset dan Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57152/consen.v5i2.2244

Abstract

This community-based study highlights the collaboration between students of the Community Service Program (KKN) from Universitas Negeri Padang and the residents of Jorong Lumbaru in commemorating the Islamic New Year 1447 H. The program involved a torch parade and Islamic competitions, including adzan, tartil, and tilawah, with active participation from children, youth, and local leaders. Students were directly involved from planning to execution. Field observations and post-event interviews showed that this collaboration not only strengthened communal ties but also increased youth engagement in religious activities. The torch parade served as both a cultural expression and a platform for Islamic spiritual outreach, while the competitions contributed to building religious identity and character education among the younger generation. This activity illustrates the role of KKN in promoting social responsibility and empathy among students, while simultaneously preserving contextual Islamic traditions. Ultimately, this initiative serves as a strategic step toward fostering a harmonious, religiously-rooted community.
Co-Authors Aulia Adrinovra Chelsea Defista Ika Parma Dewi Ilmi Okcya Pratami Nabila Marsyanada Putri Wahyuni Rahma Fadhilah Susi Evanita