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All Journal Query : Jurnal Sistem Informasi Majalah Ilmiah Warta Dharmawangsa Pelita Masyarakat Jurnal IPTEK Bagi Masyarakat Informatics and Enginering Dedication Jurnal Armada Informatika Cemara Education and Science
Yuniar Andi Astuti
Manajemen Informatika Politeknik Unggul LP3M
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Journal : Jurnal Armada Informatika

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Sistem Pelayanan Pengaduan Masyarakat Berbasis Web Di Kecamatan Medan Tuntungan Sembiring, Ikhsan Diridoina; Sondang, Sondang; Sujarwo, Sujarwo; Astuti, Yuniar Andi
Jurnal Armada Informatika Vol 9 No 2 (2025)
Publisher : STMIK Methodist Binjai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36520/jai.v9i2.197

Abstract

Public complaint services are a crucial aspect in realizing transparent, responsive, and accountable governance. To date, the complaint process in Kecamatan Medan Tuntungan has been carried out conventionally through face-to-face interactions and unstructured social media channels, resulting in challenges in recording, handling, and following up on public complaints. This study aims to design and develop a web-based public complaint service system that facilitates residents in submitting reports, complaints, and aspirations in an easy, fast, and well-documented manner. The system was developed using the waterfall method, which consists of the stages of requirements analysis, system design, implementation, and testing. The results of the study indicate that the system is capable of providing convenience for the community in submitting complaints, while also assisting the district office in managing reports in a more structured, transparent, and effective way. With the implementation of this system, it is expected that the quality of public services in Kecamatan Medan Tuntungan will improve, while also strengthening community participation in regional development.
Rancang Bangun Sistem Informasi Pengarsipan Dokumen Berbasis Web Pada Kantor Camat Medan Tuntungan S. Pandia, Desi Natalia; Astuti, Yuniar Andi; Sujarwo, Sujarwo; Sondang, Sondang
Jurnal Armada Informatika Vol 9 No 2 (2025)
Publisher : STMIK Methodist Binjai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36520/jai.v9i2.198

Abstract

Pengelolaan arsip yang efektif dan efisien merupakan kebutuhan penting dalam mendukung kelancaran administrasi pemerintahan. Kantor Camat Medan Tuntungan masih menghadapi kendala dalam proses pengarsipan dokumen, seperti pencarian arsip yang memakan waktu, penyimpanan yang tidak terstruktur, serta risiko kehilangan data. Penelitian ini bertujuan untuk merancang dan membangun sistem informasi pengarsipan dokumen berbasis web yang mampu mengelola penyimpanan, pencarian, dan pengelompokan dokumen secara digital. Metode pengembangan sistem menggunakan Waterfall Model dengan tahapan analisis kebutuhan, perancangan, implementasi, pengujian, dan pemeliharaan. Sistem dirancang menggunakan bahasa pemrograman PHP, database MySQL, serta antarmuka berbasis web yang responsif. Hasil penelitian menunjukkan bahwa sistem informasi pengarsipan dokumen ini dapat memfasilitasi proses penyimpanan, pencarian, dan pelaporan arsip dengan lebih cepat, akurat, dan terstruktur. Dengan adanya sistem ini, diharapkan proses administrasi di Kantor Camat Medan Tuntungan menjadi lebih efektif, transparan, dan mampu meningkatkan kualitas pelayanan publik.
Co-Authors Abdul Gani Abdul Gani Br Ginting, Berupilihen Desi Ratna Sari, Desi Ratna Devi, Syahrani Elida Rawati Sihotang Emilia Embun Sari Ester Hervina Sihombing ESTER HERVINA SIHOMBING, ESTER HERVINA Hartati, Srie Juliani Lastri Br Malau Mega Puspita Sari Minasari Nasution Muhammad Fathoni Nasir, Miftah Faridh Ocha Adela Br Siahaan Pilihen, Beru Reamisa, Sona S. Pandia, Desi Natalia Sembiring, Ikhsan Diridoina Siregar, Ahmad Fauzi Sondang Sondang Sondang, Sondang Sujarwo Sujarwo Sujarwo Sujarwo Suka Anda Silaban Tarigan, Dede Ardian Taruli Deslady Br Panjaitan