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All Journal Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen DIVERSIFIKASI
Sela Novitasari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Nasabah Yang Berdampak Pada Loyalitas Nasabah Pada Bank Permata Bintaro Tower III Sela Novitasari; Anisa Rahmawati
Jurnal Manajemen DIVERSIFIKASI Vol. 5 No. 3 (2025): September
Publisher : Universitas Muhammadiyah Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/diversifikasi.v5i3.10221

Abstract

This study aims to analyze and prove "The Effect of Service Quality and Promotion on Customer Satisfaction Which Has An Impact On Customer Loyalty At Bank Permata Bintaro Tower III". The research method used in this study was by determining accidental sampling of 160 respondents, and the data analysis methods used were validity test, reliability test, classical assumption test, regression test, determination coefficient test, hypothesis test, path analysis, sobel test. Based on the results of the study, the following findings were obtained: the quality of service has a positive and significant effect on customer satisfaction at Bank Permata Bintaro Tower III. This can be shown by a t-count value of 40.788 and a significance value of 0.000. The promotion has proven to have a positive and significant effect on customer satisfaction at Bank Permata Bintaro Tower III. This can be shown a t-count value of 12.621 and a significance value of 0.000. The quality of service and promotion has proven to have a positive and significant effect on customer satisfaction at Bank Permata Bintaro Tower III. This can be shown an f-count value of 861.441 and a significance value of 0.000. The quality of service has proven to have a positive and significant effect on customer loyalty at Bank Permata Bintaro Tower III. This can be shown a t-count value of 19.272 and a significance value of 0.000. The promotion has proven to have a positive and significant effect on customer loyalty at Bank Permata Bintaro Tower III. This can be shown a t-count value of 12.111 and a significance value of 0.000. Customer satisfaction has proven to have a positive and significant effect on customer loyalty at Bank Permata Bintaro Tower III.
Inovasi Sumber Daya Manusia Dalam Pemasaran Untuk Meningkatkan Daya Saing Bisnis Di Era Digital Pada UKM Di Desa Sasahan Harry Triana; Sela Novitasari; Moch Alif Hidayatullah; Almeida Dwi Syakira
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 5 No 3 (2024): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/abdilaksana.v5i3.43758

Abstract

Kegiatan ini menjelajahi signifikansi inovasi sumber daya manusia dalam pemasaran untuk meningkatkan daya saing bisnis di era digital, dengan fokus khusus pada usaha kecil dan menengah (UKM) di Desa Sasahan. Dengan kemajuan teknologi yang pesat dan meningkatnya digitalisasi pasar, UKM dihadapkan pada tantangan untuk tetap bersaing di era digital. Melalui analisis kualitatif dan studi kasus, penelitian ini menyelidiki peran inovasi sumber daya manusia, terutama dalam bidang pemanfaatan teknologi digital dan pengembangan keterampilan komunikasi, dalam memberdayakan UKM untuk berkembang di era digital. Temuan penelitian menekankan pentingnya memberi UKM keterampilan digital dan kemampuan komunikasi yang diperlukan untuk memasarkan produk dan layanan mereka secara efektif, menjangkau basis pelanggan yang lebih luas, dan pada akhirnya meningkatkan daya saing mereka di pasar digital.
Co-Authors Almeida Dwi Syakira Anisa Rahmawati Harry Triana Moch Alif Hidayatullah