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All Journal Journal of Economic, Bussines and Accounting (COSTING) Journal of Multidisciplinary Academic JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Dimas Angga Negoro
Esa Unggul University
Economics, Econometrics & Finance Education Engineering Social Sciences

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Digital Channel and Customer Satisfaction on Financial Services Dian Primavera Widodo; Tantri Yanuar Rahmat Syah; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this study aimed to examine how perceived justice moderates the relationship between the benefits offered by digital channels on financial services among cross-age study and the consequences of satisfaction with digital channels. This research employs a model in which digital channels offers comprehensive benefits, satisfaction and consequences that favour digital channels in addition, the model also tests the moderating role of perceived justice and product innovativeness in this context. In this study, we analysed many surveys among people who had applied for loans through digital channels and collected at various age and occupational backgrounds. Here, we obtain the survey correspondent with a total of 138 questionnaires. Results shows the offered of digital channels are positively related to customer satisfaction. In addition, the two consequences of customer satisfaction were analysed with two mechanism such as loyalty and positive word-of-mouth. Uncertainty avoidance, perceived justice and product innovativeness was not a significant moderator in this study.
Internal Service Quality as a Driver of Employee Satisfaction, Commitment, and Turnover Intention Exploring over focal role of Employee Well-Being Safara Putri Maharani; Tantri Yanuar Rahmat Syah; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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The purpose of this study aimed to use paradigms to introduce “employee well-being” as a focal construct in the process by which internal service quality (ISQ) drives employee satisfaction, commitment and turnover intention. In this study, we use SEM analysis (Structural Equation Model) over 125 correspondents with filled a questionnaire. The scale carried out in this study uses a Likert scale consisting of a scale of one to five. The results of the study were ISQ has a positive effect on employee satisfaction & employee well-being in airlines company. This study is uses data from a single company in Tangerang, Indonesia and focuses on a few key constructs, which is restrict the generalizability of its findings. Moreover, no significant differences were found among the workers units.
The Role Of Company Size In Moderating The Cash Position Relationship, Return On Assets, And Debt To Equity Ratio To Dividend Payout Ratio (A Case Study on Manufacturing Companies on the Indonesia Stock Exchange in 2015-2019) Devi Noviandari; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 5, No 3 (2021): Science, Engineering and Social Science Series (New Update: With DOI index)
Publisher : Penerbit Kemala Indonesia

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Dividend policy is the most important decision for the company due to it is not only an income source for investors but also reflects the company's performance. In making the dividend payment policy, the company estimates the financial ratios that can influence the dividend payment policy. This study aims to determine the effect of cash position, debt to equity ratio, and return on assets on the dividend payout ratio with company size as a moderating variable. The manufacturing industry is one of the fastest-growing sectors in Indonesia, which can be seen from the number of manufacturing companies listed on the Indonesia Stock Exchange (IDX). From period to period, manufacturing companies are the most common compared to other companies. The manufacturing industry sector is fairly stable and is one of the sectors that play an important role in the Indonesian economy. There are differences in several previous studies that discuss the model and the use of company size as a moderating variable, however, not much similar study has been done. Thus, it becomes the hold of this research. This study used a quantitative approach. The sampling technique in this study used Judgment Sampling with certain considerations. 20 companies are collected from the total number of companies in the manufacturing sector. Furthermore, the data analysis technique in this study used STATA. The results of this study indicated that cash position and return on assets have a positive effect on the dividend payout ratio, while the debt to equity ratio has a negative effect on the dividend payout ratio. The size of the company is able to strengthen the effect of cash position and return on assets on the dividend payout ratio, however, the size of the company is not able to moderate the debt to equity ratio on the dividend payout ratio.
The Influence Cash Position Analysis over Debt to Equity Ratio, Return On Assets, And Inventory Turnover on Dividend Payout Ratio: Consumer Goods Companies in Indonesia Stock Exchange 2012-2017 Case Study Roisyam Azmal; Dimas Angga Negoro; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Dividend policy is the most controversial topic in the context of corporate finance, where the variables that influence it are still uncertain in the literature. This study aims to analyze the effect of cash position, debt to equity ratio, return on assets and inventory turnover to the dividend payout ratio, as well as providing information and description to investors whose investment objectives to pursue dividends based on variables. Here, we analyze the panel data regression over 11 consumer goods industries in the Indonesia Stock Exchange from 2012 to 2017. The results shows that the variable return on assets and inventory turnover had a positive and significant effect on the dividend payout ratio, and also the debt to equity ratio had a negative and significant effect on the dividend payout ratio. While the cash position had not significantly affect on the dividend payout ratio
E-SERVICE QUALITY AND ITS IMPACT ON USER SATISFACTION AND LOYALTY: A SYSTEMATIC LITERATURE REVIEW Novriansyah Novriansyah; Rhian Indradewa; Dimas Angga Negoro; Muhammad Gunawan Alif
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jymsww35

Abstract

This research carries a Systematic Literature Review (SLR) approach to explore the concept of E-Service Quality in various digital service sectors. By following the PRISMA protocol, as many as 53 scientific articles from the Scopus database have been systematically analyzed. The results of the study show that E-Service Quality consists of six main dimensions, namely efficiency, reliability, security, responsiveness, personalization, and service fulfillment, which synergistically shape user perception of digital service quality. However, most studies still address this dimension separately, so the understanding gained tends to be partial and not yet thorough. In addition, the utilization of cutting-edge technologies such as Artificial Intelligence (AI), Internet of Things (IoT), and real-time-based systems is still not optimally integrated within the framework of service quality. This study contributes by mapping various theoretical approaches used, ranging from grand theory, middle-range theory, to applied theory, and identifying the next research direction for the development of user-oriented digital service quality models.
Strategic Financial Determinants of Shareholder Value: Analizing the Moderating Role of Price-to-Book Value in Indonesia Banking Asdar Asdar; Dimas Angga Negoro
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 1 (2026): Februari 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i1.6510

Abstract

Stock returns reflect the condition of the company while presenting investor perceptions of these shares. This study aims to analyze the effect of return on assets, return on equity, BOPO, capital adequacy ratio, loan deposit to ratio, net interest margin on stock returns with price to book value as a moderating variable in banking companies in 2014-2018. The data collection technique used purposive sampling with a population of eleven banking companies that publish financial statements and are listed on the Indonesia Stock Exchange from 2014 to 2018. Testing was conducted using EViews 9 software with panel data regression and fixed effect model. The results show that return on assets, return on equity, BOPO, loan to deposit ratio have no significant effect on stock returns, while net interest margin has a negative and significant effect, capital adequacy ratio has a positive and significant effect, and net interest margin moderated by price to book value has a positive and significant effect on stock returns.
Co-Authors Asdar Asdar Devi Noviandari Dian Primavera Widodo Muhammad Gunawan Alif Novriansyah Novriansyah Rhian Indradewa Roisyam Azmal Safara Putri Maharani Tantri Yanuar Rahmat Syah