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Diana Fajarwati
Esa Unggul University, Indonesia
Education Engineering Social Sciences

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The Perception Effect of Justice, Recovery Disconfirmation, and Recovery Satisfaction to Positive Word of Mouth (In the Hotel Service) Fakhrudin Fakhrudin; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The main key of the existence service provider or hotel is a consumer service. Therefore, hotels must be able to improve good service and quality to consumers to improve a good a good relationship between service providers with consumers. A business that is engaged in hotels, especially hotels, cannot be denied that competition between business people is getting tougher. Thus, in this study aimed to obtain value from the effect of the perception customer justice perception on Positive Word of Mouth through mediators such as recovery confirmation and inconsistency between expectations for recovery performance also recovery satisfaction. Anchored within the framework of the theory of justice theory and the theory of hope disconfirmation. The result shows a restoration of confirmation over, customer satisfaction is a form of a restoration of justice with T-value received by consumers to give confidence back to consumers who feel disappointed about the services performed by service providers or hotels. Thus, the disappointment forms of experienced by consumers will recover if service providers or hotels improve their services. In addition, a consumer feels satisfied and will make good statements about the hotel.
Implementation of Operational Strategy Planning in Arena Corner Business Taryana Taryana; Tantri Yanuar Rahmat Syah; Diana Fajarwati; Rhian Indradewa
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

In a business plan, the Operational role cannot be underestimated. The pace of the business will be fast if the operational department implements the right and accurate strategy in executing all operational aspects in increasing the pace of business, like wise in the Arena Corner business plan, a precise operational strategy is needed so that other parts feel the operational locomotive moving all aspects of the business. This study aims to determine the importance of a start-up application's operational part in managing the company's operations. This study aims to determine the importance of a start-up application's operational part in managing the company's operations. The conclusion of this study is the need for Section operational conduct deployment strategy up to date and out of the box to get a significant impact from implementing these strategies.
Co-Authors Fakhrudin Fakhrudin Rhian Indradewa Tantri Yanuar Rahmat Syah Taryana Taryana