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All Journal Journal of Multidisciplinary Academic
Rian Adi Pamungkas
Esa Unggul University, Jakarta
Education Engineering Social Sciences

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Analysis on Value Perception, Word of Mouth, Price, and Trust towards Patient Loyalty at Proklamasi Hospital, Jakarta Carolina Carolina; Endang Ruswanti; Rian Adi Pamungkas
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The decrease upon return visits in hospital becomes an indicator of patient loyalty. Thus, in this study aimed to obtain correlation on value perception, word of mouth, price and trust towards patient loyalty at Proklamasi hospital, Jakarta. The several variables such as value perception, word of mouth, price, trust and loyalty are performed in this study. The population of this study taken from ongoing patients at Proklamasi hospital, Jakarta. In addition, the samples observation of this research are 200 respondents using Hair method. This study also uses a cross-sectional study design to obtain correlation between dependent and independent variables with. path analysis test. The results show a determinant value of covariance matrix can be achieved. Around 1208.180 (positive results and greater than 0.000). thus, in this study we find that no multicollinearity while, the measurement model test by using Chi-square method is 0,000 (the value is small so that the simultaneous test is accepted). In addition, if the degree of freedom is 0 it’s indicates that the first hypothesis (H1) is accepted. Thus, the positive correlation on value perception, word of mouth, and trust towards patient loyalty. On the contrary, price has no effect on patient loyalty. Furthermore, word of mouth has the greatest influential value of all. Value perception, word of mouth, and price can directly increase patient loyalty without being influenced by trust.
Work Life Quality Role as A Variables of Knowledge Mediation, Spiritual Intelligence, And Attitudes Towards Nurse Performance in Applying Patient Safety (SKP) Nurmaini Nurmaini; Kemala Rita Wahidi; Rian Adi Pamungkas
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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This study aims to analyse the significant influence together Knowledge, Spiritual Intelligence, and Attitude on the Quality of Work Life and the Impact on Nurse Performance in the Application of Patient Safety Targets at X Hospital either partially or simultaneously. The research methodology uses a quantitative approach with the path analysis method using the Structural Equation Modelling (SEM) equation. The sampling technique was carried out by saturated sampling (census) of 111 respondents based on the total population of nurses in the inpatient room. The results showed that Knowledge, Spiritual Intelligence, and Attitude had a significant influence together on the quality of work life and their impact on nurse performance. Thus, to improve nurse performance in implementing patient safety goals at X Hospital simultaneously such as knowledge has a significant positive effect on the quality of work life of nurses, spiritual intelligence has a significant positive effect on the quality of work life of nurses, attitudes have a significant positive effect on the quality of work life of nurses, knowledge has a significant positive effect on the performance of nurses in implementing patient safety goals, attitudes have a significant positive effect on the performance of nurses in implementing patient safety goals, and the quality of work life of nurses has a significant positive effect on the performance of nurses in implementing patient safety goals with seventh hypothesis. The findings of this study are that the quality of work life of nurses has a partially mediating role in the performance of nurses in implementing patient safety goals at X Hospital with 0.666 of correlation value. This is an increase in religious activities in kinship to form emotional bonds and commitment to nurses to behave calmly and patiently in implementing the Patient Safety Goals on an ongoing basis.
Co-Authors Carolina Carolina Endang Ruswanti Kemala Rita Wahidi Nurmaini Nurmaini