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All Journal Journal Publicuho Journal Publicuho Kongga : Jurnal Pengabdian Masyarakat
Muhammad Amir
Universitas Halu Oleo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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Journal : Journal Publicuho

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PERILAKU APARATUR SIPIL NEGARA DALAM MEMBERIKAN PELAYANAN PRIMA (EXCELLENT SERVICE) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI Muhammad Amir; Sitti Hairani Idrus; Ardot Ardot
Journal Publicuho Vol 2, No 4 (2019): November - January
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.016 KB) | DOI: 10.35817/jpu.v2i4.10044

Abstract

This study aims to determine and describe the behaviour of the State Civil Apparatus in providing services and describing the Implementation of Excellent Services at the One-stop Investment and Integrated Services Office of Kendari City. The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Behavior of State Civil Apparatuses in Providing Excellent Service. The results showed that the behaviour of the State Civil Apparatus in providing Prime services in terms of the dimensions of receiving, responding, respecting and being responsible for providing services to service users had gone quite well, but the implementation was not optimal because there were still found several employees who had not shown behaviour and good treatment to the community. Implementation of excellent service in terms of dimensions of service procedures, service costs, completion time, service products, facilities, infrastructure, competency of service providers as a whole is good
PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN PELAYANAN PUBLIK PADA BADAN SISTEM ADMINISTRASI MANUNGGAL SATU ATAP PROVINSI SULAWESI TENGGARA Muhammad Amir; Nurul Hikma
Journal Publicuho Vol 4, No 4 (2021): November - January
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v4i4.23411

Abstract

This study aims to determine the application of e-government in improving service quality at the Technical Implementation Unit of the Kendari one-stop Manunggal Administration system Agency, Southeast Sulawesi Province. This type of research is descriptive qualitative. Data collection techniques were carried out by means of library research and field research using interview, documentation, and observation methods. The results of this study the application of e-government is very helpful in the process of paying tax services, in this case, it can make it easier for both the local government and the people who make payments. In addition, the implementation of e-government in improving the quality of services at the Technical Implementation Unit of the Kendari One Roof Manunggal Administration System is also considered quite good, judging from the respondents’ responses to the four indicators, namely tangible, reliability, and responsiveness and courtesy, so it can be said that the organization’s goals have been achieved. Sufficient to achieve its objectives in providing services. Tax payment services at the Technical Implementation Unit of the Kendari One-Stop Manunggal Administration System are still quite good overall. This is because the services provided by the One-Stop Manunggal Administration System are transparent, safe, and easy so that people can feel satisfied with the services they receive.
Co-Authors Adrian Tawai Ardot Ardot Asriani Ayi Nur Fauziah Faturachman Alputra Sudirman La Husen Zuada, La Husen La Ode Muhammad Syawal La Ode Takdir Muh Nasir Muhammad Yusuf Muhammad Yusuf Nurul Hikma Rahman Tandi Saidin Sitti Hairani Idrus Syamsul Alam