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All Journal KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Journal of Informatics Management and Information Technology
Muhammad Ridwan Lubis
AMIK Tunas Bangsa, Pematangsiantar
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering

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Journal : Journal of Informatics Management and Information Technology

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Analisis Kepuasan Pelanggan Menggunakan Algoritma C5.0 Dandi Junandi Purba; Muhammad Ridwan Lubis; Zulia Almaida Siregar
Journal of Informatics Management and Information Technology Vol. 2 No. 2 (2022): April 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jimat.v2i2.160

Abstract

Water is one of the necessities that are needed by living things, especially humans. In everyday life, humans cannot be separated from the need for air. PDAM is a regional-owned business unit, which is engaged in the distribution of clean water for the general public. However, along the way, along with receiving complaints from the public or customers, public complaints about the increasing difficulty of getting clean water are still an obstacle that can be completely overcome, for example in the North Sumatra area, precisely in Gunung Malela District. On the one hand, public demand will increase, but the quality of services provided is not comparable to meeting the demands of the community. Therefore, this study was conducted to determine customer satisfaction with PDAM Tirta Lihou in Gunung Malela District. Many branches of computer science study various algorithms, one of which is data mining methods, DSS, ANN, and others. This study uses a data mining method with the C5.0 algorithm to solve the problem of factors that affect customer satisfaction with PDAM Tirta Lihou, Gunung Malela District
Co-Authors Agus Perdana Windarto Dandi Junandi Purba Dedi Suhendro Dedy Hartama Eka Irawan Iin Parlina Ika Okta Kirana M Safii Nazira Ayu Ananda Nila Soraya Damanik Solikhun Solikhun Sri Muliani Damanik Sundari Retno Andani Widodo Saputra Zepri Pratama Zulia Almaida Siregar