Article Per Year (5 Year)
p-Index From 2021 - 2026
1.037
P-Index
This Author published in this journals
All Journal JURNAL TIARSIE Industry Xplore Jurnal Pengabdian Tri Bhakti Journal of Economic Empowerment Strategy (JEES)
Sustariyah, Sri
Industrial Engineering Department, Universitas Langlang Buana
Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search

 1 
Membangun Nilai Pelanggan dengan Peningkatan Kualitas Pelayanan Sri Sustariyah
Jurnal Tiarsie Vol 19 No 1 (2022): Jurnal TIARSIE 19.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v19i1.116

Abstract

Kualitas pelayanan merupakan factor yang diharapkan oleh konsumen. BPJS Kesehatan adalah Produk jasa dalam bidang kesehatan yang diselenggarakan oleh pemerintah dan wajib diikuti oleh semua anggota masyarakat, sehingga pemberian pelayanan yang berkualitas menjadi kwajiban yang harus ada dalam penyelenggaraannya, agar mampu meningkatkan kepercayaan masyarakat.Tujuan penelitian ini memfokuskan pada pengaruh kualitas pelayanan terhadap nilai pelanggan. Metode yang digunakan pada penelitian ini bersifat kuantitatif yang dilengkapi dengan expert judgement. Sampel pada penelitian ini adalah pasien rawat inap peserta BPJS kesehatan pada Rumah Sakit Umum milik Pemerintah Daerah di Provinsi Jawa barat. Teknik pengambilan data dilakukan secara cluster proporsional random sampling dan teknik analisis yang digunakan adalah analisis SEM (structural equation modelling). Hasil penelitian membuktikan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap nilai pelanggan.
PENENTUAN RUTE TERBAIK PENDISTRIBUSIAN DENGAN METODE ANT COLONY OPTIMIZATION (STUDI KASUS PERUSAHAAN JASA PERGUDANGAN SPAREPART JAWA BARAT) Annisa Indah Pratiwi; Sri Sustariyah; Akda Zahrotul Wathoni; Sobar Pazri; Dimas Cheli Ahsanunadia
Industry Xplore Vol 8 No 2 (2023): Industry Xplore
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat, Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36805/teknikindustri.v8i2.5644

Abstract

This study aims to determine the best route for spare part product distribution. This research was conducted in one of the companies engaged in the production of spare parts, where in the company there is a Logistics department that functions to handle the product distribution process. In the process of distributing goods, costs are required. In addition, the trucks used in the process of distributing goods to each distributor go through different routes, so this research also aims to determine the best route based on the distance between locations. In order to obtain the best route, this research offers a solution using the Ant Colony Optimization (ACO) method by determining the route to be taken by the truck. The best route selection using the ACO algorithm uses the Traveling Salesman Problem (TSP) where one location point can only be made one visit. the best route results while the first cycle results are depots located in the area in the area of the best route V0-V4-V6-V2-V5-V7-V1-V8-V3-V0. That is the depot located in the Karawang area (V0) to MPP (V4), then to DAS (V6), then to KKI (V2), then to TBB (V5), then to MTN (V7), then to DYH (V1), then to MMH (V8), then to MSS (V3), and back to the depot (V0). The route covers a distance of 83 km. The route covers a distance of 255.5 km.Keywords: Ant Colony Optimization (ACO); Goods Distribution; Best Route
INFLUENCE OF HEALTH SERVICE ACCEPTANCE VALUE TOWARD A PATIENT RELIANCE Sri Sustariyah
JEES: Journal of Economic Empowerment Strategy Vol. 1 No. 1 (2018): Volume 1 Number 1, August 2018
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Government appointed Social Health Insurance Administering Body or BPJS Kesehatan. Alleged implementation of operational implementation of Social Security Health is still not yet fully understood and perceived benefits and services by the community, Marketing with a system of proximity to customers and provision of quality services to be one strategy that is effective in improving public confidence. Relational marketing and service quality is a determinant factor in increasing value and trust for customers. The purpose of this study is to analyze the influence of relational marketing and service quality to customer value and its impact on customer trust. The method used is quantitative with expert judgment. The sample of this research is inpatient of BPJS health participant at Public Hospital owned by Local Government in West Java Province. Technique of data retrieval is done by cluster proportional random sampling and analysis technique used is SEM analysis (structural equation modeling). The results of descriptive research indicate that relational marketing, service quality, customer value and customer trust move from less good to sanga tbaik. The results of the study of each indicator is still found some less than optimal. The result of verifikatif research proves that relational marketing and service quality have positive and significant effect to customer value and customer value have positive and significant influence to customer trust.
Edukasi Entrepreneurship: Membangun Pola Berfikir Santri di Pesantren Al Furqon Cisarua Syaodih, Erliany; Sustariyah, Sri; Sritumini, Bella Annantha
Jurnal Pengabdian Tri Bhakti Vol 5 No 1 (2023): Jurnal Pengabdian Tri Bhakti
Publisher : Lembaga Pengabdian kepada Masyarakat Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/jptb.v5i1.2255

Abstract

The high economic needs in people's lives today are a condition that cannot be avoided. Santri, as part of society, cannot be separated from these demands, so they need to prepare themselves for their economic resilience. Al-Furqon Islamic Boarding School with students who come from people with limited economic capabilities is a pesantren that focuses on learning only on religious-based knowledge. All daily operational costs are funded by donors and community sympathizers, making it vulnerable to financial problems. Based on the existing problems, a solution is needed from academics to help the Al Furqon Islamic boarding school to become an economically independent pesantren and not only depend on donors. An effective way which is at the same time the development of an educational companion program at the Al-Furqon Islamic boarding school is to provide education about entrepreneurship both to the students as well as the pesantren administrators. The first educational activity will be directed at efforts to change or improve the mindset (pattern) of students' thinking in entrepreneurship, followed by skills training and discussion.
Optimalisasi Sistem Kerja untuk Meningkatkan Efisiensi Pengemasan Primer Produk Kaplet di PT. Otto Pharmaceutical Industries Syahadatien, Rismaya Hafsari; Rohmana, R; Sustariyah, Sri
Jurnal Tiarsie Vol 21 No 1 (2024): Jurnal TIARSIE 21.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v21i1.245

Abstract

PT. Otto Pharmaceutical Industries adalah perusahaan farmasi yang berkomitmen meningkatkan kualitas kesehatan melalui produksi obat-obatan yang inovatif dan berkualitas. Perusahaan ini memproduksi berbagai bentuk sediaan obat, yang menyebabkan sistem kerja pengemasan primer produk kaplet dalam botol menjadi tidak optimal, dengan lead time mencapai 24,24 jam, melebihi waktu standar 17,78 jam. Penelitian ini bertujuan untuk mengidentifikasi penyebab ketidakoptimalan dan mengusulkan perbaikan melalui metode Quality Control Circle (QCC). Observasi dan analisis menggunakan diagram fishbone mengungkap empat faktor penyebab utama: man, machine, method, dan environment. Dengan analisis 5W+1H, enam perbaikan direncanakan, termasuk penggantian cover jalur pengisian, pemasangan kawat pemisah pada mesin penghitung, penetapan standar pengaturan mesin pembotolan, pengurangan jumlah silika dari tiga menjadi satu, otomatisasi proses penyumbatan dan penutupan botol dengan modifikasi mesin yang ada, serta pembuatan wadah khusus untuk penyimpanan silika, sumbat, dan tutup botol.
Transformasi Sampah Rumah Tangga Berbasis Maggot BSF Sebagai Inovasi Pemberdayaan Karang Taruna untuk Kemandirian Ekonomi di Cimahi Utara Herdiani, Leni; Sustariyah, Sri; Rohimat, R. Ismet; Nur'aeni, Silvi Fitrian Sri; Milarantika, Dhila
Jurnal Pengabdian Tri Bhakti Vol 7 No 2 (2025): Jurnal Pengabdian Tri Bhakti
Publisher : Lembaga Pengabdian kepada Masyarakat Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70825/jptb.v7i2.2359

Abstract

Household waste management remains a major issue in urban areas, including in North Cimahi District which produces more than 250 tons of waste per day, with organic waste comprising up to 60%. Most of this waste is still disposed of at the overcapacity Leuwigajah landfill, creating serious environmental, health, and social problems. This community service program aims to provide an innovative solution through the transformation of organic waste into Black Soldier Fly (BSF) maggots while empowering youth organizations (Karang Taruna) to enhance economic self-reliance. The program was carried out through coordination, technical training, business management mentoring, the application of appropriate technology (kitchen waste chopper and dried maggot milling machine), as well as product marketing strategies. The results indicate that the partners’ capacity in managing organic waste has significantly improved, producing fresh, dried, and powdered maggot products with higher economic value. Social impact is evident in the active involvement of Karang Taruna members throughout all program stages and the increasing awareness of the local community regarding waste separation. Economic impact is reflected in the establishment of a new maggot-based business unit with potential for additional income. Meanwhile, the environmental impact is demonstrated by the reduction in the volume of organic waste sent to the landfill. In conclusion, community-based BSF maggot cultivation not only addresses household waste problems but also fosters the development of a sustainable circular economy ecosystem. This model has strong potential to be replicated in other areas with similar characteristics as a strategy for waste management and youth empowerment.
Co-Authors Akda Zahrotul Wathoni Annisa Indah Pratiwi Dimas Cheli Ahsanunadia Erliany Syaodih Ismet Rohimat Leni Herdiani Milarantika, Dhila Nur'aeni, Silvi Fitrian Sri Rohmana, R Sobar Pazri Sritumini, Bella Annantha Syahadatien, Rismaya Hafsari