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All Journal JURNAL TIARSIE Industry Xplore Jurnal Pengabdian Tri Bhakti Journal of Economic Empowerment Strategy (JEES)
Sustariyah, Sri
Industrial Engineering Department, Universitas Langlang Buana
Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Membangun Nilai Pelanggan dengan Peningkatan Kualitas Pelayanan Sri Sustariyah
Jurnal Tiarsie Vol 19 No 1 (2022): Jurnal TIARSIE 19.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v19i1.116

Abstract

Kualitas pelayanan merupakan factor yang diharapkan oleh konsumen. BPJS Kesehatan adalah Produk jasa dalam bidang kesehatan yang diselenggarakan oleh pemerintah dan wajib diikuti oleh semua anggota masyarakat, sehingga pemberian pelayanan yang berkualitas menjadi kwajiban yang harus ada dalam penyelenggaraannya, agar mampu meningkatkan kepercayaan masyarakat.Tujuan penelitian ini memfokuskan pada pengaruh kualitas pelayanan terhadap nilai pelanggan. Metode yang digunakan pada penelitian ini bersifat kuantitatif yang dilengkapi dengan expert judgement. Sampel pada penelitian ini adalah pasien rawat inap peserta BPJS kesehatan pada Rumah Sakit Umum milik Pemerintah Daerah di Provinsi Jawa barat. Teknik pengambilan data dilakukan secara cluster proporsional random sampling dan teknik analisis yang digunakan adalah analisis SEM (structural equation modelling). Hasil penelitian membuktikan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap nilai pelanggan.
PENENTUAN RUTE TERBAIK PENDISTRIBUSIAN DENGAN METODE ANT COLONY OPTIMIZATION (STUDI KASUS PERUSAHAAN JASA PERGUDANGAN SPAREPART JAWA BARAT) Annisa Indah Pratiwi; Sri Sustariyah; Akda Zahrotul Wathoni; Sobar Pazri; Dimas Cheli Ahsanunadia
Industry Xplore Vol 8 No 2 (2023): Industry Xplore
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat, Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36805/teknikindustri.v8i2.5644

Abstract

This study aims to determine the best route for spare part product distribution. This research was conducted in one of the companies engaged in the production of spare parts, where in the company there is a Logistics department that functions to handle the product distribution process. In the process of distributing goods, costs are required. In addition, the trucks used in the process of distributing goods to each distributor go through different routes, so this research also aims to determine the best route based on the distance between locations. In order to obtain the best route, this research offers a solution using the Ant Colony Optimization (ACO) method by determining the route to be taken by the truck. The best route selection using the ACO algorithm uses the Traveling Salesman Problem (TSP) where one location point can only be made one visit. the best route results while the first cycle results are depots located in the area in the area of the best route V0-V4-V6-V2-V5-V7-V1-V8-V3-V0. That is the depot located in the Karawang area (V0) to MPP (V4), then to DAS (V6), then to KKI (V2), then to TBB (V5), then to MTN (V7), then to DYH (V1), then to MMH (V8), then to MSS (V3), and back to the depot (V0). The route covers a distance of 83 km. The route covers a distance of 255.5 km.Keywords: Ant Colony Optimization (ACO); Goods Distribution; Best Route
INFLUENCE OF HEALTH SERVICE ACCEPTANCE VALUE TOWARD A PATIENT RELIANCE Sri Sustariyah
JEES: Journal of Economic Empowerment Strategy Vol. 1 No. 1 (2018): Volume 1 Number 1, August 2018
Publisher : Universitas Pasundan

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Abstract

The Government appointed Social Health Insurance Administering Body or BPJS Kesehatan. Alleged implementation of operational implementation of Social Security Health is still not yet fully understood and perceived benefits and services by the community, Marketing with a system of proximity to customers and provision of quality services to be one strategy that is effective in improving public confidence. Relational marketing and service quality is a determinant factor in increasing value and trust for customers. The purpose of this study is to analyze the influence of relational marketing and service quality to customer value and its impact on customer trust. The method used is quantitative with expert judgment. The sample of this research is inpatient of BPJS health participant at Public Hospital owned by Local Government in West Java Province. Technique of data retrieval is done by cluster proportional random sampling and analysis technique used is SEM analysis (structural equation modeling). The results of descriptive research indicate that relational marketing, service quality, customer value and customer trust move from less good to sanga tbaik. The results of the study of each indicator is still found some less than optimal. The result of verifikatif research proves that relational marketing and service quality have positive and significant effect to customer value and customer value have positive and significant influence to customer trust.
Edukasi Entrepreneurship: Membangun Pola Berfikir Santri di Pesantren Al Furqon Cisarua Syaodih, Erliany; Sustariyah, Sri; Sritumini, Bella Annantha
Jurnal Pengabdian Tri Bhakti Vol 5 No 1 (2023): Jurnal Pengabdian Tri Bhakti
Publisher : Lembaga Pengabdian kepada Masyarakat Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/jptb.v5i1.2255

Abstract

The high economic needs in people's lives today are a condition that cannot be avoided. Santri, as part of society, cannot be separated from these demands, so they need to prepare themselves for their economic resilience. Al-Furqon Islamic Boarding School with students who come from people with limited economic capabilities is a pesantren that focuses on learning only on religious-based knowledge. All daily operational costs are funded by donors and community sympathizers, making it vulnerable to financial problems. Based on the existing problems, a solution is needed from academics to help the Al Furqon Islamic boarding school to become an economically independent pesantren and not only depend on donors. An effective way which is at the same time the development of an educational companion program at the Al-Furqon Islamic boarding school is to provide education about entrepreneurship both to the students as well as the pesantren administrators. The first educational activity will be directed at efforts to change or improve the mindset (pattern) of students' thinking in entrepreneurship, followed by skills training and discussion.
Optimalisasi Sistem Kerja untuk Meningkatkan Efisiensi Pengemasan Primer Produk Kaplet di PT. Otto Pharmaceutical Industries Syahadatien, Rismaya Hafsari; Rohmana, R; Sustariyah, Sri
Jurnal Tiarsie Vol 21 No 1 (2024): Jurnal TIARSIE 21.1
Publisher : Fakultas Teknik Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32816/tiarsie.v21i1.245

Abstract

PT. Otto Pharmaceutical Industries adalah perusahaan farmasi yang berkomitmen meningkatkan kualitas kesehatan melalui produksi obat-obatan yang inovatif dan berkualitas. Perusahaan ini memproduksi berbagai bentuk sediaan obat, yang menyebabkan sistem kerja pengemasan primer produk kaplet dalam botol menjadi tidak optimal, dengan lead time mencapai 24,24 jam, melebihi waktu standar 17,78 jam. Penelitian ini bertujuan untuk mengidentifikasi penyebab ketidakoptimalan dan mengusulkan perbaikan melalui metode Quality Control Circle (QCC). Observasi dan analisis menggunakan diagram fishbone mengungkap empat faktor penyebab utama: man, machine, method, dan environment. Dengan analisis 5W+1H, enam perbaikan direncanakan, termasuk penggantian cover jalur pengisian, pemasangan kawat pemisah pada mesin penghitung, penetapan standar pengaturan mesin pembotolan, pengurangan jumlah silika dari tiga menjadi satu, otomatisasi proses penyumbatan dan penutupan botol dengan modifikasi mesin yang ada, serta pembuatan wadah khusus untuk penyimpanan silika, sumbat, dan tutup botol.
Co-Authors Akda Zahrotul Wathoni Annisa Indah Pratiwi Dimas Cheli Ahsanunadia Erliany Syaodih Rohmana, R Sobar Pazri Sritumini, Bella Annantha Syahadatien, Rismaya Hafsari