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All Journal Journal of Industrial Engineering Management JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING
Alina Cynthia Dewi
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Control & Systems Engineering Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering

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PERFORMANCE ASSESSMENT ANALYSIS USING MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXELLENCE (MBCfPE) METHOD (Case Study at PT. NYCZ) Mohammad Rachman Waluyo; Nurfajriah Nurfajriah; Alina Cynthia Dewi; Clarissa Vadya Azarine
Journal of Industrial Engineering Management Vol 6, No 3 (2021): Journal of Industrial Engineering Management Vol. 6 No. 3
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v6i3.990

Abstract

PT. NYCZ is a manufacturing company engaged in plastic bottle packaging production that cannot be separated from the problem of competition with similar companies. The problems encountered at PT. NYCZ regarding employee performance, namely lack of communication relations between subordinates and superiors, so that delivery of work instructions from superiors is still not understood by subordinates, it has an impact on employee performance output, Therefore the company must improve more efficient strategies in terms of leadership that is able to run and manage everything in internal and external of the company, more reliable skilled workforces, modern machines and technology, and is able to get a wider market and customers in plastic bottle products marketing. Malcolm Baldrige Criteria for Performance Excellence or Baldrige Criteria is a guide for a company to achieve high quality performance which consists 7 criterias, namely Leadership; Strategic Planning; Customer Focus; Measurement, Analysis and Knowledge Management; Focus on Workforce; Process Management; and Results. This research was conducted by distributing questionnaires to PT. NYCZ employees, respondents were taken according to job desks ranging from cashiers to managers. After questionnaire data was obtained, it was processed using SPSS to test validity and reliability. Then, questionnaire results were processed using Malcolm Baldrige score to determine company performance level. From the research results, it was obtained that the total points from Malcolm Baldrige Criteria for Performance Excellence survey are 411,14. Therefore, according to MBCfPE score, the performance of PT. NYCZ is Early Improvement with Average category
Analisis Faktor Pengaruh Kepuasan Mahasiswa Fakultas Teknik UPNVJ Dalam Penggunaan Aplikasi E-Wallet Ratna Putri Andari; Alfiansyah Rizkyyoga; Keysa Syakira; Aulia Syakilla Luhulima; Alina Cynthia Dewi; Intan Novita Dewi
JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Vol. 10 No. 1 (2026): EDISI MEI
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jime.v10i1.16836

Abstract

Tujuan penelitian ini adalah untuk menguji bagaimana kepuasan pengguna terhadap aplikasi dompet digital di kalangan mahasiswa Fakultas Teknik Universitas Pembangunan Nasional "Veteran" Jakarta dipengaruhi oleh persepsi kemudahan penggunaan, persepsi kegunaan, keamanan dan kepercayaan, serta kualitas dan fitur layanan. Sebanyak 111 responden yang aktif menggunakan layanan dompet digital menjawab kuesioner skala Likert yang dibuat dari indikator masing-masing variabel sebagai bagian dari pendekatan kuantitatif yang menggunakan metode survei. Setelah instrumen memenuhi kriteria validitas, reliabilitas, normalitas, heteroskedastisitas, dan multikolinearitas, data dianalisis menggunakan regresi linier berganda untuk menilai asosiasi antar variabel dan statistik deskriptif untuk mengkarakterisasi karakteristik responden. Hasil penelitian menunjukkan bahwa kepuasan pengguna dipengaruhi secara positif dan signifikan oleh persepsi kemudahan penggunaan, persepsi kegunaan, keamanan dan kepercayaan, serta kualitas dan fitur layanan, baik secara terpisah maupun bersama-sama. Persepsi kemudahan penggunaan menunjukkan pengaruh terkuat, diikuti oleh persepsi kegunaan, kualitas layanan, dan keamanan. Hasil ini menegaskan bahwa penguatan persepsi pengguna tentang kenyamanan, kegunaan, keamanan, dan kualitas layanan memainkan peran penting dalam membentuk pengalaman positif dan meningkatkan kepuasan penggunaan dompet digital.
Co-Authors Alfiansyah Rizkyyoga Aulia Syakilla Luhulima Clarissa Vadya Azarine Intan Novita Dewi Keysa Syakira Mohammad Rachman Waluyo Nurfajriah, Nurfajriah Ratna Putri Andari