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Evaluasi Response Time Pelayanan terhadap Kepuasan Pasien di Ruang PONEK Dyah Puji Astuti; Sumarni Sumarni; Juni Sofiana
Jurnal Ilmiah Kesehatan Vol. 18 No. 2 (2025): Jurnal Ilmiah Kesehatan
Publisher : Universitas Muhammadiyah Pekajangan Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48144/jiks.v18i2.2190

Abstract

Patient satisfaction is an important indicator for assessing the quality of health services, particularly ain obstetric and neonatal emergency care at the PONEK unit. Response time in sevices deliver is one of the critical factors influencing patients satisfaction. The objective is to examine the relationship between service response time and the level of patient satisfaction at the PONEK unit of PKU Muhammadiyah Gombong Hospital. This study employed a coreelation analytic dsign with a cross-sectional approach. The population included all patients admitted to the PONEK unit and 45 respondents were recruited using accidental sampling. Data were analyzed to assess the association between response time ant patien satisfaction. The result showed a significant relationship between response time and patient satisfaction (p<0,000). It can be concluded that the faster the servise response time the higher the level of patien satisfaction.
Effect of an Integrated Complementary Childbirth Care Model on Neonatal Outcomes Care: A Quasi Experimental Study Siti Mutoharoh; Dyah Puji Astuti; Sumarni Sumarni
An Idea Health Journal Online First
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v6i04.821

Abstract

Background: Neonatal outcomes are key indicators of the quality of childbirth services and newborn adaptation. Complementary childbirth approaches, including hypnobirthing relaxation techniques, murottal therapy, and rebozo techniques, have been shown to enhance maternal comfort and facilitate a physiological labor process. The present study analyzed the effect of a complementary childbirth service model on neonatal outcomes. Methods: A quasi-experimental posttest-only control group design was employed, involving 60 women in labor (30 per group) recruited through purposive sampling without randomization. The intervention group received integrated complementary childbirth care, whereas the control group received standard care. Neonatal outcomes assessed included initial newborn assessment, APGAR score, blood glucose level within the first 24 hours after birth, and neonatal temperature status. Categorical outcomes were analyzed using Fisher's exact test, and the intervention effect was estimated using risk ratio (RR) with a 95% confidence interval (CI) (α = 0.05). Result: No significant differences were observed in initial newborn assessment, APGAR scores, or blood glucose levels between groups (all p = 1.000). However, neonatal vital signs differed significantly (p = 0.005), with the intervention group exhibiting a lower incidence of hypothermia (50.0% vs. 86.7%; RR = 0.58, 95% CI: 0.35). Conclusion:The integrated complementary childbirth care model was associated with improved neonatal temperature regulation, specifically a reduced incidence of hypothermia. These findings should be interpreted with caution due to the purposive sampling, non-randomized allocation, and posttest-only study design.