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All Journal Bhakti Persada Jurnal Aplikasi IPTEKS Journal of Applied Sciences in Travel and Hospitality
I Ketut Sadia
Politeknik Negeri Bali
Education Social Sciences

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ANALYSIS OF RECEPTIONIST SERVICE QUALITY FOR THE TOURISTS’ SATIFACTION AT THE GRAND INNA HOTEL KUTA Ni Kadek Tuwin Patriani; I Gusti Agung Bagus Mataram; I Made Darma Oka; I Ketut Sadia
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.552 KB)

Abstract

This research is motivated by the receptionist role known as the first and last impression of the guest. Quality of service is the thing that affects customer satisfaction. This research is aimed at knowing how the receptionist’s service quality towards customer satisfaction in Grand Inna Kuta. The data was collected through the distribution of questionnaires. While, the technique of sampling applied was incidental sampling of 85 respondents. The data was analyzed using multiple linear regression with SPSS 20 software through the techniques of validity and reliability, and importance performance analysis. The results show that in general the assessment of guests staying at the Grand Inna Kuta hotel, regarding the quality of receptionist services at the hotel, can be satisfactory. This can be shown from the analysis where the average value of perception is 3.9. Indicator that make good perception is able to answer questions, able to give clear and easy to understand information, completeness and readiness of receptionist staff, knowledge of existing facilities at Grand Inna Kuta, ability of staff to quickly respond to problems of tourist complaints, general knowledge about Bali, hospitality of receptionist staff, timeliness, ease of receptionist staff to be met, helpful, politeness of receptionist staff, language mastery and courtesy of the reception staff. Indicator that formed a bad perception is the timeliness of the receptionist staff in serving the guests
PEMETAAN POTENSI PARIWISATA DALAM MENDUKUNG PENGEMBANGAN PARIWISATA DI DESA SERANGAN I Made Darma Oka; I Nyoman Winia; I Ketut Sadia
Bhakti Persada Jurnal Aplikasi IPTEKS Vol 4 No 1 (2018): Mei 2018
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (224.412 KB) | DOI: 10.31940/bp.v4i1.854

Abstract

Serangan Village is one of the famous tourist destinations in the island of Bali both by domestic tourists and foreign tourists. The existence of this destination is very strategic because it is 10 km from Denpasar city. Serangan village is very potential to be developed into a tourism village because it has a unique tourist attraction to support the development of tourism, namely: natural tourist attraction (Pura Sakenan, Pura Dalem Cemara, marine tourism, turtle conservation, manggrove ecotourism); cultural tourism attraction (cultural custom, telek dance); and special tourist attractions (culinary, souvenirs craft shells). The tourist attraction above is a big capital in tourism development in the Serangan village. However, all potentials must be managed professionally so that tourism development in Serangan village can be sustainable. The goal is that tourist attractions in Serangan village can be enjoyed by the current generation and future generations. Therefore, its management must be involved all stakeholders both government, private sector, and the community as the owner of Serangan village.Therefore, it is suggested to all stakeholders to synergize in determining the direction of tourism development policy of Serangan tourism village so as to be able to compete competitively with other tourist villages in Bali. Keywords: Potency, tourism development, tourism village.
Co-Authors I Gusti Agung Bagus Mataram I Made Darma Oka I Made Darma Oka I Nyoman Winia Ni Kadek Tuwin Patriani