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All Journal JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING
Wong Pong Lan
Politeknik Cendana, Medan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : journal of business and economics research jbe

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Peranan Kualitas Pelayanan dan Harga Terhadap Kepuasan Konsumen Pengguna E-commerce Shopee Di Politeknik Cendana Sanny Lonardi; Wong Pong Lan; Fauzi Akbar Maulana Hutabarat; Ngajudin Nugroho; Supriyanto Supriyanto
Journal of Business and Economics Research (JBE) Vol 2 No 3 (2021): October 2021
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v2i3.955

Abstract

The aim of this research is to prove the effect of service quality and price on Shopee e-commerce customer satisfaction at Cendana Polytechnic, either partially or simultaneously. The research method used is associative quantitative method through online questionnaires. The number of respondents/sample as many as 35 students of the Cendana Polytechnic from a population of 408 people with the Accidental Sampling technique. The results showed: (1) Service quality has an influence on Shopee e-commerce customer satisfaction at Cendana Polytechnic, where the T test results, the significant value is 0.005 or less 0.05. (2) price has no effect on Shopee e-commerce customer satisfaction at Cendana Polytechnic, with T-test results, a significant value of 0.105 or greater 0.05. (3) Service quality and price have an influence on Shopee e-commerce customer satisfaction at Cendana Polytechnic with F test results, Fcount 11.488 with F significance of 0.000 or F significance value less than 0.05
Analisis Tingkat Kepuasan Kerja Karyawan Pada PT Centradist Partsindo Utama Cabang Medan Venny Venny; Wilinny Wilinny; Wong Pong Lan; Weny Weny; Fahmi Sulaiman
Journal of Business and Economics Research (JBE) Vol 2 No 3 (2021): October 2021
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v2i3.956

Abstract

Job satisfaction is a very important thing to note so that all activities within the company can be run smoothly. Research on the level of job satisfaction at PT. Centradist Partsindo Utama Medan Branch started from the high level of employee absenteeism. Main Branch Medan. This study uses descriptive quantitative methods that aim to determine the level of job satisfaction of employees at PT. Centradist Partsindo Utama Medan Branch based on data obtained from questionnaires. The sampling technique used by the researcher is purposive sampling where the subjects in this study are all employees. who have worked for more than 2 years at PT. Centradist Partsindo Utama Medan Branch, as many as 21 people. research subjects where as many as 3 employees (14.3%) have a high level of job satisfaction, 15 employees (71.4%) have a moderate level of job satisfaction, and 3 employees (14.3%) have low job satisfaction
Co-Authors Fahmi Sulaiman Fauzi Akbar Maulana Hutabarat Jagomos C Jansela Situmorang Lisa Ngajudin Nugroho Sanny Lonardi Supriyanto Venny Venny Weny Weny Wilinny Wilinny