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All Journal Journal of Public Administration and Government (JPAG) Journal Of Contemporary Public Administration (JCPA)
Muhammad Rapi
Universitas Tadulako
Social Sciences

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Perilaku Birokrasi dalam Pelayanan Surat Izin Usaha Perdagangan pada Kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Palu Suasa Suasa; Muhammad Rapi; Indah Dwi Lestari
Journal of Public Administration and Government Vol. 3 No. 2 (2021)
Publisher : Fakultas Ilmu Sosial dan Ilmu Pendidikan Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpag.v3i2.191

Abstract

Penelitian ini bertujuan untuk mengetahui Perilaku Birokrasi Dalam Pelayanan Surat Izin Usaha Pada Kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Palu. Teori yang digunakan dalam penelitian ini adalah teori Sondang P. Siagian (1994:102-112), dimana ada empat dimensi yang digunakan untuk mengukur perilaku birokrasi yang diberikan oleh pegawai di Kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Palu. Keempat dimensi tersebut yaitu Peduli, Disiplin, Peka dan Tanggung Jawab. Metode penelitian yang digunakan Deskriptif Kualitatif. Berdasarkan hasil penelitian yang diperoleh dapat disimpulkan bahwa Perilaku Birokrasi Dalam Pelayanan Surat Izin Usaha perdagangan Pada Kantor Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Palu cukup baik. Karena dari empat dimensi, ada dua dimensi dalam perilaku birokrasi yang cukup baik yaitu dimensi Disiplin dimana masih sering terjadi keterlambatan tim teknis dalam melakukan peninjauan lapangan sehingga mengakibatkan pelayanan menjadi tertunda, tidak adanya kepastian waktu yang konsisten dari pegawai dan dalam penyelesaiannya di luar dari Standar Operasional Prosedur Surat Izin Usaha Perdagangan. Tanggung Jawab dimana petugas dalam memberikan pelayanan belum begitu cepat dan tepat dalam penyelesaian surat izin perdagangan dikarenakan masih sering terjadi keterlambatan dalam memproses berkas dan juga pada waktu-waktu tertentu gangguan jaringan yang terkadang bermasalah sehingga mengakibatkan sistem tidak berjalan dengan baik.
Performance of the Civil Service Police Unit and the Regional Fire Department of North Morowali Regency Muhammad Rapi; Suasa; Nia Marsella Kurniawati
Journal of Public Administration and Government Vol. 5 No. 2 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpag.v5i2.981

Abstract

In the era of regional autonomy, the function of public services became one of the focuses of attention in improving the performance of local government agencies, especially the fire department and the Civil Service Police Unit, but in reality the performance both of these government agencies was not as expected. This study aims to determine how the performance of the Civil Service Police Unit and the Regional Fire Department of North Morowali Regency. This type of research is descriptive qualitative and the basis of this research is a qualitative research method. Based on the results of the study that the performance of the Civil Service Police Unit and the Regional Fire Department of North Morowali Regency seen from the effectiveness and efficiency, authority and responsibility were quite good. However, in the aspect of employee discipline and initiative, the results are not optimal and need to be addressed, because there are still employees who are not familiar with the applicable rules regarding working time. The reason is that the employees do not come on time because the employees have to take care of household matters, and the motivation of the employees, especially the low honorariums, is due to the very minimal honorary salaries and the lack of human resources and facilities and infrastructure.
ANALISIS KAPABILITAS DINAMIS DALAM REHABILITASI DAN REKONSTRUKSI PASCA BENCANA DI KOTA PALU Muhammad Alfian; Muhammad Rapi
Journal of Contemporary Public Administration 36-43
Publisher : Program Studi Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jcpa.5.1.2025.36-43

Abstract

The natural disaster that struck Palu City in 2018 had a significant impact on both the lives of its residents and the city’s infrastructure. In response, various rehabilitation and reconstruction programs have been implemented by the government in collaboration with humanitarian organizations. However, the effectiveness of these recovery policies continues to face numerous challenges. This study aims to analyze the extent to which dynamic capabilities comprising sensing, seizing, and transforming have been applied in the management of rehabilitation and reconstruction efforts in Palu City. A qualitative case study approach is employed to explore in depth the practices, obstacles, and potential of post-disaster recovery policies. Data were collected through in-depth interviews, field observations, and document analysis, with thematic analysis serving as the primary method of data processing. The findings indicate that in the sensing phase, the identification of community needs remains suboptimal due to weak inter-agency coordination and the lack of real-time data. In the seizing phase, the allocation of resources and strategic partnerships has not functioned effectively, hindered by bureaucratic barriers and overlapping programs among stakeholders. Meanwhile, in the transforming phase, the development of adaptive and sustainable systems still faces structural challenges such as land disputes and low community participation. The study concludes that the implementation of dynamic capabilities in Palu City requires further strengthening to ensure a more responsive, efficient, and sustainable recovery process in the face of future disasters.
Co-Authors Indah Dwi Lestari Muhammad Alfian Nia Marsella Kurniawati Suasa Suasa Suasa Suasa