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Improving IT Assets Management with ITIL 4 Framework Harjanto, Andro; Aji, Rizal Fathoni
Jurnal Ilmu Komputer dan Informasi Vol. 17 No. 2 (2024): Jurnal Ilmu Komputer dan Informasi (Journal of Computer Science and Informatio
Publisher : Faculty of Computer Science - Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jiki.v17i2.1195

Abstract

IT Asset Management (ITAM) is crucial for organizations as it enables efficient utilization of IT resources, cost reduction, and risk mitigation. Horangi, a startup company, recognizes the importance of asset optimization and aims to enhance its ITAM service. To achieve this, researcher conducts research to identify a suitable framework as a solid foundation. ITIL 4, a widely adopted IT service management framework, is chosen, along with the Continual Service Improvement and Service Value Chain models. These models provide guidelines and recommendations to identify weaknesses and improve current processes while enabling continuous improvement in response to the dynamic IT landscape. The research employs a qualitative approach, utilizing in-depth interviews, document research, and the ITIL 4 guidebook. The study aims to provide recommendations and a foundation for developing guidelines and workflows in ITAM within the company. However, a limitation of this research is not much research related to ITIL 4 in ITAM area and cannot proceed until the implementation of recommendations due to funding constraints and approval processes. To overcome this limitation, it is suggested that future research includes the implementation process to obtain more optimal evaluation results.
An Evaluation of DevOps Practices to Prevent Fraud: A Case Study of PT XYZ Adi Hartanto; Rizal Fathoni Aji
The Indonesian Journal of Computer Science Vol. 12 No. 6 (2023): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i6.3600

Abstract

Fraudulent transactions caused mainly by high level bugs in PT XYZ’s production environment have caused significant financial losses for the company. Such issues were attributed to subpar DevOps practices in PT XYZ. Based on the given problem, this research evaluates DevOps practices in PT XYZ based on Bucena’s maturity model and proposes recommendations for improvement. This study collects data using interviews with four key figures in PT XYZ’s software development team and processed using the thematic analysis method in conjunction with magnitude coding. The results showed that PT XYZ’s primary weaknesses in implementing DevOps practices fall mostly within Technology and Process domains. From these findings, a roadmap is designed for a timeframe of 12 months, which consists of 9 primary objectives to fulfill to increase overall DevOps maturity level at PT XYZ up to the Defined level.
Evaluasi Evaluasi Implementasi Scrum dengan SMM dan AMM: Studi Kasus Perusahaan Telekomunikasi PT XYZ: Atissalam, Lintang Wisesa; Aji, Rizal Fathoni
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.3962

Abstract

PT XYZ is a telco company with more than 34.3 million users in Indonesia. PT XYZ adopted the Scrum framework in 3 projects of MyXYZ application development. The percentage of completion of each project in each sprint during the last year didn't reach 100%. This indicates there are problems in each sprint that could be slow down the release time of the newest feature and waste higher revenue potential. The Scrum Maturity Model is used to measure the maturity level of Scrum implementation. Data collection was carried out using the Scrum Assessment Questionnaire which consists of 70 questions. The questionnaires were given to 1 Scrum Master, 2 Product Owners and 4 Development Team members from each project. The data was then analyzed using the Agile Maturity Model key process area rating. As a result, Scrum implementation at PT XYZ is at level 3. Standardization and disciplined implementation of Scrum retrospectives are needed to be able to raise the maturity level to the next level.
Faktor-Faktor yang Mempengaruhi Penerimaan Mahasiswa di Indonesia terhadap Penggunaan Generative AI sebagai Alat Bantu Pembelajaran di Pendidikan Tinggi Berdasarkan Technology Acceptance Model Camelia Fikrillah; Rizal Fathoni Aji
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 3 (2026): Jurnal Manajemen Pendidikan dan Ilmu Sosial (April - Mei 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i3.8033

Abstract

Perkembangan pesat Generative Artificial Intelligence (GenAI) telah membawa perubahan signifikan dalam praktik pembelajaran di pendidikan tinggi, khususnya dalam mendukung akses informasi, personalisasi pembelajaran, dan efisiensi akademik mahasiswa. Meskipun pemanfaatan GenAI semakin meluas, tingkat penerimaan mahasiswa terhadap teknologi ini masih beragam dan dipengaruhi oleh berbagai faktor psikologis dan persepsional. Oleh karena itu, penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi penerimaan mahasiswa di Indonesia terhadap penggunaan GenAI sebagai alat bantu pembelajaran dengan menggunakan kerangka Technology Acceptance Model (TAM). Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 mahasiswa perguruan tinggi di Indonesia yang telah menggunakan GenAI dalam aktivitas pembelajaran. Data dikumpulkan melalui kuesioner berbasis skala likert dan dianalisis menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Model penelitian menguji hubungan antara Perceived Ease of Use, Perceived Usefulness, Attitude toward Using, dan Behavioural Intention. Hasil penelitian menunjukkan bahwa Perceived Ease of Use berpengaruh positif terhadap Perceived Usefulness dan Attitude toward Using. Selanjutnya, Perceived Usefulness dan Attitude toward Using terbukti berpengaruh signifikan terhadap Behavioural Intention mahasiswa dalam menggunakan GenAI. Temuan ini menegaskan bahwa kemudahan penggunaan dan persepsi manfaat merupakan faktor kunci dalam meningkatkan penerimaan GenAI di lingkungan pendidikan tinggi. Penelitian ini memberikan kontribusi teoretis dalam pengembangan kajian adopsi teknologi berbasis TAM serta kontribusi praktis bagi perguruan tinggi dalam merumuskan kebijakan dan strategi implementasi GenAI yang berkelanjutan di Indonesia.
An Indonesian Adaptation of the Bot Usability Scale Full Version (BUS-42) Harry Budi Santoso; Budiarti; Martin Schrepp; Mira Suryani; Rizal Fathoni Aji; Baginda Anggun Nan Cenka; Erza Janitradevi Nadine; Dony Abdul Chalid
Jurnal Sistem Informasi Vol. 22 No. 1 (2026): Jurnal Sistem Informasi (Journal of Information System)
Publisher : Faculty of Computer Science Universitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21609/jsi.v22i1.1539

Abstract

The Bot Usability Scale (BUS-42) is a tool specifically designed to evaluate chatbot usability, yet it has not been extensively applied in Indonesian contexts. This study aimed to adapt the BUS for Indonesian users, following Beaton’s cross-cultural adaptation framework to ensure cultural and linguistic relevance. The Indonesian adaptation was tested with 103 participants from the Faculty of Computer Science at one of large public universities in Indonesia, resulting in a high Cronbach’s Alpha of 0.922, confirming strong internal consistency. The adapted BUS-42 covers various usability attributes, including ease of use, accessibility, and response speed, making it suitable for assessing chatbot usability in academic settings. Findings suggest that the Indonesian-adapted BUS-42 is a reliable and comprehensive tool, applicable to different domains beyond education, such as e-commerce and government services. Future research should focus on extending BUS-42 testing to diverse chatbot applications and performing validity and sensitivity analyses to optimize its utility across various Indonesian user contexts.
Measurement of information technology governance capability level: a case study of PT Bank BBS Punto Widharto; Zaldy Suhatman; Rizal Fathoni Aji
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 20, No 2: April 2022
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v20i2.21668

Abstract

The very close involvement of technology in the banking industry makes almost all banking activities and products currently dependent on information technology (IT). PT BPRS Bhakti Sumekar (PT BBS Bank) is one of the banks that realizes the importance of IT in the digital era and has included IT as part of the company's strategic plan. The company states that compliance with regulations, best practices, and standards is key to a successful IT implementation. In this study, the measurement of the capability level of corporate IT governance was conducted to determine what IT priorities were based on the company's strategic objectives and what recommendations could be given based on best practices to improve IT services in support of the company's strategic goals. The framework to be used is control objective for information and related technology (COBIT); the most widely used framework suitable for service-oriented organizations. The results of research using COBIT 2019 show how IT governance is needed by the company and what should be prioritized. The measurement results found that there is still a gap between management's expectations and the current level of capability and provide recommendations on what companies need to improve performance in order to meet expectations.
Evaluating the Implementation of the FinOps Framework for Cloud Infrastructure Cost Management: A Case Study of Technology Companies in Indonesia Hierony Manurung; Rizal Fathoni Aji
Scientific Journal of Informatics Vol. 12 No. 4: Special Issue
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v12i4.36226

Abstract

Purpose: The management of cloud infrastructure costs has become increasingly relevant in light of the rapid rate of cloud service adoption, especially in Indonesia's technology space, where there is tremendous economic pressure. Cloud infrastructure cost management solutions such as the FinOps Framework are clearly intended to provide a greater degree of accountability for financial governance and to enable cloud spending optimization when implemented holistically. In this research, we want to evaluate how FinOps adoption maturity is in several technology companies, and to find the gap between FinOps Framework principles and their real-world implementation. Methods: A mixed-methods case study was employed. To gather primary data, the first step was to interview six FinOps practitioners using semi-structured interviewing methods. Thematic analysis was used to identify thematic similarities across responses. Following the development of a simplified three-point maturity score system based on the FinOps framework, we compared each participant's maturity state in reference to the variations outlined in the FinOps literature. Result: From the interviews, there was an emphasis on key processes, such as cost ownership, budgeting, and governance, which were quite centralized, reactive, and somewhat informal, although everyone was using technical optimization approaches such as rightsizing. Our quantitative analysis corroborated this, with a cohort average maturity score of only 1.53 out of 3. This indicates a general maturity score in the "Crawl" or first stage, indicating shortcomings related to the process element of the basic practices not being integrated in a systematic way.  Novelty: This research provides meaningful and helpful insights into the real challenges of tech companies in Indonesia implementing FinOps. Our research provides a clear baseline for companies working locally by measuring maturity levels and making recommendations at the end. More importantly, beyond technical optimization, it clearly identifies the need to formalise policies and to improve cooperation across functional areas. This mixed methods approach should be extended to other research by increasing sample size and allowing for a deeper exploration of the cultural context.
Rekomendasi Sistem ERP untuk Akurasi Data Operasional Studi Kasus Stock dan Inventory CV ABC Axel Shira Sapata Negara; Afganta Chezar Enhartana; Zainudin Saputra; Rizal Fathoni Aji
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 3 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i3.2073

Abstract

CV ABC is an SME in the retail sector that specializes in the sale of specialty goods and hobby supplies. The company currently relies on manual methods for sales recording and inventory management. The risk of inaccuracies in stock, inventory, and sales data leads to operational inefficiencies and the risk of losing customers. This study aims to provide the most suitable ERP recommendations for CV ABC to improve operational efficiency and the accuracy of stock and inventory data. Business process modeling was conducted using BPMN visualization to represent CV ABC’s current business processes with manual inventory management (as-is) and the recommended business processes upon ERP implementation that support efficient inventory management (to-be). Open-source ERP is considered the most suitable for implementation in SMEs in general and CV ABC in particular. The methodology used includes data collection through interviews and observations, BPMN modeling for visualizing as-is and to-be business processes, and the selection of open-source ERP systems using the AHP approach. Based on the AHP analysis, Odoo was determined to be the open-source ERP system best suited to CV ABC’s business needs and preferences compared to Dolibarr and Tryton. Odoo excels in the criteria of vendor reputation, ease of use, information requirements, and integration.
Data Governance Practices for Risk Management in Artificial Intelligence Implementation: A Systematic Literature Review Adib Prima Yadri; Rizal Fathoni Aji
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 4 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i4.2110

Abstract

Organisations across finance, healthcare, public administration, and manufacturing have made artificial intelligence a central part of their operations. Yet a practical problem remains unsolved: practitioners still lack systematic, evidence-based guidance on which data governance practices reduce the risks that AI deployment brings. The existing literature addresses AI governance frameworks and responsible AI principles, but at a level of generality that offers limited operational value. No previous systematic literature review has assembled an empirically validated catalogue of data governance practices oriented specifically toward AI risk management. This study addresses that gap directly. Drawing on peer-reviewed empirical research published between 2020 and 2026, we followed the Kitchenham and Charters protocol and PRISMA 2020 guidelines, searched six electronic databases, and arrived at a final corpus of 21 high-quality studies. From these, we extracted and classified 96 data governance practices across eight domains: Data Infrastructure and Architecture Governance (D1), Data Lineage, Traceability and Auditability (D2), Data Quality and Integrity Risk Management (D3), Algorithmic Accountability, Explainability and Bias Control (D4), Data Privacy and Security Governance (D5), Regulatory Compliance and Legal Alignment (D6), AI Risk Assessment and Governance Framework (D7), and Organizational and Socio-Technical AI Governance (D8). D1, D7, and D8 together account for 57.3% of all practices. D4 is the thinnest domain, with only 6 practices (6.3%), even as regulatory pressure around explainability intensifies. Three domains, D4, D6, and D7, have no direct counterparts in DAMA-DMBOK, confirming that AI governance introduces requirements that conventional data management frameworks were not designed to handle. The mean quality assessment score across included studies was 5.57 out of 6.0. This catalogue is, to our knowledge, the first of its kind grounded entirely in empirical evidence from real-world organisational settings.
Information Security Risk Management in Contactless Toll System Using ISO 27005 Dekaton Punjulhafiidhi; Rizal Fathoni Aji
Eduvest - Journal of Universal Studies Vol. 6 No. 8 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i8.53284

Abstract

The rapid digital transformation of transportation systems has encouraged the adoption of contactless toll transactions to improve traffic efficiency and user convenience. However, their dependence on real-time processing, continuous availability, sensitive data, and external payment integration creates significant information security risks. This study aims to design an information security risk management framework for the Let It Flo contactless toll transaction system at PT Jasamarga Tollroad Operator using ISO/IEC 27005:2022. A qualitative case study approach was employed, with data collected through semi-structured interviews, direct observations, and organizational documentation. The data were analyzed using thematic analysis, while ISO/IEC 27001:2022 and ISO/IEC 27002:2022 supported the formulation of appropriate security controls. The findings identified 26 information security risk scenarios: three were classified as high risk, twelve as moderate-to-high, two as moderate, and nine as low-to-moderate. Seventeen scenarios required mitigation, whereas nine were considered acceptable under the organization’s risk acceptance criteria. Recommended treatments include role-based access control, backup and disaster recovery mechanisms, encryption, penetration testing, physical security controls, system testing, and network redundancy. The study concludes that the ISO/IEC 27005:2022-based framework provides a structured approach to identifying, evaluating, treating, and accepting information security risks, thereby supporting the reliability, security, and continuity of contactless toll transaction services.