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All Journal JURNAL ITENAS REKAYASA REKA INTEGRA IJIES (International Journal of Innovation in Enterprise System) Jurnal Muara Ilmu Ekonomi dan Bisnis Journal of Industrial Engineering REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat
Hendang Setyo Rukmi
Institut Teknologi Nasional Bandung
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Social Sciences

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Journal : JURNAL ITENAS REKAYASA

 1 
Perbaikan Kualitas Layanan Distribusi Fisik Produk Air Mineral di PT. X Bandung Rukmi, Hendang Setyo; -, Yuniar; Muslim, M. Ikhsan
JURNAL ITENAS REKAYASA Vol 14, No 1 (2010)
Publisher : Jurnal ITENAS Rekayasa

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ABSTRAKPT. X merupakan salah satu agen yang menjual beberapa merk air mineral di Kota Bandung, dan memiliki armada pengangkutan sendiri untuk mengantar pesanan ke tempat konsumen. Penelitian ini bertujuan untuk memberikan usulan perbaikan apa saja yang harus dilakukan oleh PT. X terkait dengan kualitas layanan distribusi fisik air mineralnya. Data diperoleh dari kuesioner yang dibagikan kepada 80 pelanggan PT. X berdasarkan dua jenis kuesioner yang mengukur ekspektasi dan persepsi pelanggan mengenai berbagai dimensi kualitas layanan distribusi fisik. Hasilnya diolah dengan menggunakan analisis gap 5, dan ternyata terdapat 3 item kualitas layanan distribusi fisik yang diprioritaskan untuk diperbaiki yaitu ketepatan waktu pengiriman produk, kecepatan waktu pelayanan pemesanan, dan kecepatan waktu penanganan komplain. Usulan perbaikannya adalah pengaturan rute, perbaikan prosedur pemesanan dan penanganan komplain, pembagian job description staf yang menangani komplain serta staf yang menangani pemesanan, serta peningkatan kemampuan customer service dalam mengelola pemesanan dan komplain. ABSTRACTPT. X is a reseller agent for several brands of mineral water in Bandung that operates its own delivery service to its customer. This research tried to provide a proposal to improve PT. X’s service quality on mineral water physical distribution. Data were collected from 80 customers through questionnaires which measures their expectations and perceptions based on several dimensions of physical distribution service quality.The data were processed by Gap Analysis 5. The analysis showed that improvements were required on punctuality in delivery, timeliness in serving ordering processes, and timeliness in serving complaints. The proposed improvements were setting the route, improving procedures for ordering and complaint handling, clarifying the job description of staffs handling complaints as well as staffs handling bookings, and enhancing customer service capabilities to manage reservations and complaints.
Perbaikan Atmosfer Plaza Purwakarta Berdasarkan Perbandingan dengan Toserba Yogya Purwakarta Rukmi, Hendang Setyo; Sunaryo, Indryati; Meiliapandiati, Nenden
JURNAL ITENAS REKAYASA Vol 13, No 4 (2009)
Publisher : Jurnal ITENAS Rekayasa

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Abstract

ABSTRAKSejak berdirinya Toserba Yogya Purwakarta, Plaza Purwakarta mengalami penurunan jumlah pengunjung yang berdampak pada penurunan pendapatan sebesar 40% setiap bulannya. Berdasarkan pendapat pengunjung diketahui bahwa suasana (atmosfer) Plaza Purwakarta kurang begitu nyaman dibandingkan dengan Toserba Yogya Purwakarta, sehingga pihak manajemen Plaza Purwakarta berniat untuk memperbaiki atmosfer tersebut. Selain mengutamakan elemen atmosfer yang dipentingkan pengunjung, pihak manajemen juga perlu melakukan benchmarking terhadap pesaingnya. Penelitian ini bertujuan memberikan usulan perbaikan elemen atmosfer Plaza Purwakarta berdasarkan perbandingan dengan Toserba Yogya Purwakarta, dengan metode pembobotan dan Analisis Compare Mean. Data diperoleh melalui kuesioner yang dibagikan kepada 130 orang yang pernah berbelanja di Plaza Purwakarta serta Toserba Yogya Purwakarta dalam 3 bulan terakhir. Dari hasil pengolahan data diketahui bahwa 3 sub-elemen atmosfer Plaza Purwakarta yang merupakan skala prioritas untuk diperbaiki adalah suhu, personnel, dan self service, serta teknologi. Usulan perbaikannya adalah memperbaiki AC yang rusak, pelatihan service excellence untuk karyawan, serta menyediakan fasilitas barcode dan alat pengecek harga.ABSTRACTSince the establishment of Yogya Department Store in Purwakarta, the number of visitors to Purwakarta Plaza has been decreasing, which consequently, decline the store’s monthly income by 40%. Initial survey showed that the atmosphere of the store is less comfortable for visitors than that of Yogya Department Store. The management intended to improve the atmosphere for more comfortable shoppings, based on visitor preferences, as well as, a benchmarking process against the competitor. This research will formulate several proposal to improve the atmosphere at Purwakarta Plaza based on comparison with that of Yogya Department Store Purwakarta, using the weighing method and Compare Analysis of Mean. The data collected through questionnaires to 130 people who have shopped at both stores in the last 3 months. The data analysis showed that priorities should be given to the store’s temperature, personnel & self service, and technology. The improvements proposed were fixing broken air conditioners, service excellence trainings for employees, and providing barcode reader and price checker tools.
Rancangan Penilaian Kinerja Operator Painting Body Komponen Caliper Guna Pemberian Insentif dengan Menggunakan Metode Rating Scale dan Urutan Kerja Standar Rukmi, Hendang Setyo; Yunita, Yoanita; Kurniawan, Yoga
JURNAL ITENAS REKAYASA Vol 14, No 2 (2010)
Publisher : Jurnal ITENAS Rekayasa

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Abstract

ABSTRAKBody caliper merupakan komponen sistem pengereman kendaraan roda dua yang dibuat PT. Tri Dharma Wisesa. Menurut Bagian Quality Assurance proses pengecatan body caliper menghasilkan cacat terbesar. Penyebabnya operator painting kurang termotivasi menjalankan Urutan Kerja Standar (UKS) dengan benar karena upahnya tetap per bulan dan insentif didasarkan atas pencapaian target jumlah produk tanpa dilihat kualitasnya. Untuk memotivasi operator painting menjalankan UKS dengan benar sehingga jumlah cacat turun, perlu dirancang sistem penilaian kinerja baru yang dapat digunakan sebagai pertimbangan dalam pemberian insentif. Metode yang digunakan adalah rating scale karena mudah dan praktis untuk menilai kinerja karyawan yang jumlahnya banyak. Kriteria penilaian ditentukan berdasarkan UKS. Aktivitas-aktivitas dalam UKS diuraikan dan diidentifikasi jenis cacat yang bisa terjadi serta biaya kualitasnya. Skala penilaian setiap kriteria ditentukan berdasarkan jumlah cacat, sedangkan bobot kriteria ditentukan berdasarkan perbandingan biaya kualitas. Pemberian insentif tergantung pada kategori nilai kinerjanya. Hasil rancangan penilaian kinerja menggunakan 6 kriteria. Setiap kriteria memiliki bobot tertentu. Skala penilaian yang digunakan dari sangat buruk sampai dengan sangat baik. Nilai setiap kriteria merupakan perkalian bobot kriteria dengan skala penilaian. Total nilai kinerja merupakan jumlah seluruh nilai setiap kriteria. Kategori total nilai kinerjanya adalah sangat kurang sampai istimewa. ABSTRACTThe body caliper, a motorcycle braking component, is one of the products manufactured by PT. Tri Dharma Wisesa. According to Quality Assurance Department, it was recognized that body caliper painting gave the biggest contribution to the number defective products. The cause was that the painting operators were dismotivated to perform Urutan Standar Kerja (UKS, Standard Works Sequence) correctly, due to the fixed-salaries and the quantity-only (non quality) based incentives. In order to motivate the painting operators in performing UKS correctly, thus reducing the number of defective products, a new performance appraisal system was needed for the basis of incentives program. The method was based on rating scale, due to its simplicity and practicality for a large number of employees. Evaluation criteria were determined by the UKS. The activities in the UKS were decomposed, the defect types and the cost of quality were identified. The rating scale for each criterion was determined based-on the number of defectives, while the weights of criteria were determined by the comparison of their cost of quality. The incentives were based-on the performance rating category. The designed performance appraisal system is based on 6 criterias. All of them have certain weight. Rating scale is from “very bad” to “very good”. The value of each criterion is the multiplication of the weight and the rating scale. The total performance value is the sum of all criterion values. The performance categories are “very poor” to “excellent”.
Studi Tentang Kondisi Industri Kreatif Permainan Interaktif di Kota Bandung Berdasarkan Faktor-Faktor yang Dipersepsikan Penting oleh Produsen dan Konsumennya Rukmi, Hendang Setyo; Fitria, Lisye; Zonda, Fajri
JURNAL ITENAS REKAYASA Vol 16, No 1 (2012)
Publisher : Jurnal ITENAS Rekayasa

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Abstract

ABSTRAKIndustri kreatif memainkan peran signifikan terhadap pembangunan ekonomi Indonesia. Upaya pemerintah untuk mengembangkannya adalah membangun kota kreatif di Kota Bandung. Industri permainan interaktif merupakan satu dari 14 subsektor industri kreatif yang dikembangkan. Studi ini bertujuan untuk menghasilkan gambaran kondisi industri kreatif permainan interaktif di Kota Bandung berdasarkan faktor-faktor yang dipersepsikan oleh produsen dan konsumennya. Hasil studi menunjukkan ada 6 faktor yang dipersepsikan penting oleh produsen dan 8 faktor yang dipersepsikan penting oleh konsumen. Di beberapa faktor pemerintah telah melakukan berbagai upaya namun belum efektif karena kurangnya sosialisasi. Biaya ikut promosi mahal dan prosedurnya belum jelas. Kondisi lain, penyediaan Unit Pelayanan Teknis oleh pemerintah belum dimanfaatkan secara efektif, kesulitan modal untuk membeli software asli, sulit mendapatkan pinjaman karena prosedur rumit, serta upaya penerapan cukai bagi produk CD dan DVD yang bisa merugikan produsen. Harapan konsumen adalah media promosi diperbanyak, diskon harga, promosi yang lebih menarik, serta produk lebih bervariasi.Kata kunci: industri kreatif, permainan interaktif, faktor kemampukembangan industri. ABSTRACTThe creative industries play a significant role in the economic development of Indonesia. The government's efforts is to develop a creative city in Bandung. The interactive games industry is one of the 14 sub-sectors of the creative industries developed. This study aimed to provide a picture of the interactive gaming industries in the city based on producers and consumers perceived factors. This study concluded that there are 6 important perceived factors of the producers and 8 important perceived factors of the consumers. Some of the government effort's on several factors have not been effective due to lack of socialization. The cost of participating in the promotion is considered to be expensive and the procedure is also still unclear. Another condition that occurs is the provision by the Technical Services Unit of the government has not been used effectively. This is due to the difficulty of capital to buy original software, difficulty in getting loans because of complicated procedures, and the applying of tax (customs) for CD and DVD products that are considered detrimental for producers. Consumers expect that there are a lot of media to introduce the product, some granting discounts for the price, an attractive promotional activities, and to increase product variety.Keywords: creative industries, interactive gaming, developability factors of industry.
Co-Authors Adi Yusup Padil, Adi Yusup Adriansyah Wijaya Putra Afdal Afdal, Afdal Agus Setiawan Ali Djamhuri Ambar Harsono Andry Mulyanto Angga Ariesta Arif Imran Arif Imran Cahyadi Nugraha Cahyadi Nugraha Danang Ahmad Romadhoni David Arjuna, David Den Agung Iswanto Taofik, Den Agung Iswanto Didit Radhitiyo, Didit Dio R Almanditya, Dio R Duano Fajar Kurnia Duwar Munawar Dwi Kurniawan, Dwi Dwi Novirani Egiyardi Nosika, Egiyardi Fadillah Ramadhan Fajri Zonda FAKRY FIRDAUS TEJA KUSUMAH Ferdiansyah, Risdan Gabriel Bukhari Ridwan Hada, Arinal Hafidz Handoko Putro Handi W Kurniawan, Handi W Hari Adianto Indryati Sunaryo Irfan Khairullah Jauhar Banriadi Munir, Jauhar Banriadi Jembar Prasetia Lisye Fitria Lukmanulhakim Almamalik Luky S Permata, Luky S M. Ikhsan Muslim Martin Martin Muhammad Reza Utama Nenden Meiliapandiati Nur'afifah, Wiriathy Rahmat Fauzan, Rahmat Rangga Cahya Fadillah Ratna Puspitaningsih Reza Ramadhan, Reza Richma Yulinda Hanif, Richma Yulinda Risdan Ferdiansyah Rusdy Priwibowo, Rusdy SELLY DESTRIANI SESAR TRIWIBOWO Susy Susanty Yoanita Yuniati Yoga Kurniawan Yuniar - Yuniar Yuniar