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All Journal J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan
Agni Candramawa Sholikha
Politeknik Negeri Jember
Health Professions Public Health

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Studi Literatur : Faktor Penyebab Ketidakpuasan Pasien di Pelayanan Pendaftaran Rawat Jalan RSU Haji Surabaya 2020 Agni Candramawa Sholikha; Rossalina Adi Wijayanti; Novita Nuraini
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 2 No 1 (2020): December
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v2i1.2112

Abstract

Patient satisfaction is the result of the patient's assessment of the service received based on truth and reality that is then compared to his expectations. The results of observations made by researchers at Surabaya Haji Hospital based on medical record data on the number of outpatients visiting Surabaya Haji Hospital in January to March 2020 there is a decrease in the number of outpatient visits each month. The purpose of this study was to determine the level of patient satisfaction in the outpatient registration at RSU Haji Surabaya. This study uses a literature review method of 10 journals using measurement techniques of 5 dimensions of health service quality, namely tangibles, reliability, responsiveness, assurance, and empathy. The results of the literature review indicate that the satisfaction of the quality dimension is considered the most satisfied is the dimension of assurance and reliability, while the highest dimension of dissatisfaction is the dimension of tangibles and empathy.
Analisis Faktor Risiko Berhubungan dengan Mortalitas HIV/AIDS di Puskesmas Kencong Jember Agni Candramawa Sholikha; Maya Weka Santi; Atma Deharja; Ervina Rachmawati
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 2 No 4 (2021): September
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v2i4.2446

Abstract

AIDS (Acquired Immunodeficiency Syndrome) is a collection of symptoms obtain due to decreased immunity caused by HIV (Human Immunodeficiency Virus). The number of people with HIV/AIDS is increasing, and becoming a global pandemic in the world of child and adult mortality. The highest mortality rate is in Kencong with the number of deaths increasing every year, the highest was in January-July 2019 with 55,88% deaths. The research was aimed to provide an overview of HIV/AIDS mortality in Health Center Kencong, Jember. This research is quantitative descriptive. The samples used were 51 medical record documents of HIV / AIDS patients. The data collection method in this study is a checklist sheet. The data analysis used was univariate analysis. The results showed that most respondents aged 15-49 years were 98.2%, the majority of respondents were male at 67.2%, most respondents had low education <high school (74.5%). It is hoped that the Puskesmas can socialize and provide information to HIV / AIDS patients regarding risk factors for HIV / AIDS mortality so that patients pay more attention to their health.
Co-Authors Atma Deharja Maya Weka Santi Novita Nuraini Rachmawati, Ervina Rossalina Adi Wijayanti