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All Journal Jurnal Ilmiah Satyagraha
I Nyoman Purna
Universitas Mahendradatta
Economics, Econometrics & Finance Social Sciences

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Pengaruh Gaya Kepemimpinan Demokratik Dan Fasilitas Kesehatan Terhadap Kepuasan Pasien Pada Uptd Puskesmas Nusa Penida I Kabupaten Klungkung I Ketut Merta; I Dewa Nyoman Usadha; I Nyoman Purna
Jurnal Ilmiah Satyagraha Vol 3, No 2 (2020)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (871.019 KB) | DOI: 10.47532/jis.v3i2.180

Abstract

This study entitled The Effect of Leadership Style and Health Facilities on Patient Satisfaction and the object of research at the Nusa Penida I Public Health Center in Nusa Penida, Klungkung Regency. The aim is to examine the influence of leadership style, health facilities and patient satisfaction. Methodology: Population 396 For three months starting January-March and using a sample of 80 respondents, using a questionnaire, with validity and reliability tests, correlation analysis, and simultaneous significance test (F test), partial significance test (t-test) using multiple linear regression , assisted by SPSS Software version 24. The hypothesis in this study uses three hypotheses with the results Hypothesis1. The variable of leadership style and health facility variables with the F-count test simultaneously "has a positive and significant effect" on the patient satisfaction variable. Hypothesis 2. Leadership Style partially has a significant positive effect on Patient Satisfaction. 3. Facilities produce t count partially "positive and significant effect" on Patient Satisfaction Implication: The coefficient of determination (adjusted R) is 64.5% which shows that Leadership Style and Health Facilities on Patient Satisfaction is 64.4% and is equal to 36.6% Leadership Style and Health Facilities are influenced by other variables not examined in this study and can be further investigated.
Co-Authors I Dewa Nyoman Usadha I Ketut Merta