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All Journal JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM Jurnal Ilmiah Satyagraha Nusantara Hasana Journal Journal of International Conference Proceedings Jurnal Ekonomi, Manajemen, Akuntansi

I Dewa Nyoman Usadha

Jurusan Manajemen Fakultas Ekonomi Universitas Mahendradatta, Bali

Author-ID : 2531397

Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Social Sciences

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Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Konsumen PT. Jasa Marga Bali Tol Ni Putu Yuli Tresna Dewi; Dewa Nyoman Usadha; Dhia Kamala
Jurnal MBE Manajemen Bisnis, Equilibrium Vol 8 No 1 (2022): Jurnal Manajemen Dan Bisnis Equilibrium
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Ngurah Rai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47329/jurnal_mbe.v8i1.773

Abstrak: Ketidakpuasan konsumen dalam bentuk komplain dapat menjadi catatan negatif yang jika tidak segera diatasi akan dapat berakibat pada menurunnya jumlah konsumen. Penelitian ini dilakukan pada konsumen PT Jasa Marga Bali Tol. Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan, dan kinerja karyawan secara parsial maupun secara simultan terhadap kepuasan konsumen PT Jasa Marga Bali Tol. Dalam penelitian ini data dikumpulkan dengan alat bantu berupa observasi, wawancara dan kuesioner terhadap 98 responden dengan teknik purpossive sampling, yang bertujuan untuk mengetahui persepsi responden terhadap masing-masing variabel. Analisis yang digunakan meliputi Uji Statistik Deskriptif, Uji Instrumen Data (Uji Validitas, dan Uji Reliabilitas), Uji Asumsi Klasik (Uji Normalitas, Uji Multikolinearitas, Uji Heteroskedastisitas), Analisis Regresi Linear Berganda, Koefisien Determinasi, dan Uji Hipotesis (Uji t dan Uji F). Dari hasil analisis menggunakan regresi dapat diketahui bahwa variabel kualitas pelayanan, dan kinerja karyawan, semuanya berpengaruh positif terhadap kepuasan konsumen. Dari uji t diperoleh hasil bahwa kualitas pelayanan, dan kinerja karyawan berpengaruh signifikan secara parsial terhadap kepuasan konsumen. Berdasarkan hasil uji F diperoleh hasil kualitas pelayanan, dan kinerja karyawan berpengaruh signifikan secara simultan terhadap kepuasan konsumen.

Pengaruh Gaya Kepemimpinan Demokratik Dan Fasilitas Kesehatan Terhadap Kepuasan Pasien Pada Uptd Puskesmas Nusa Penida I Kabupaten Klungkung I Ketut Merta; I Dewa Nyoman Usadha; I Nyoman Purna
Jurnal Ilmiah Satyagraha Vol 3, No 2 (2020)
Publisher : Universitas Mahendradatta Denpasar

This study entitled The Effect of Leadership Style and Health Facilities on Patient Satisfaction and the object of research at the Nusa Penida I Public Health Center in Nusa Penida, Klungkung Regency. The aim is to examine the influence of leadership style, health facilities and patient satisfaction. Methodology: Population 396 For three months starting January-March and using a sample of 80 respondents, using a questionnaire, with validity and reliability tests, correlation analysis, and simultaneous significance test (F test), partial significance test (t-test) using multiple linear regression , assisted by SPSS Software version 24. The hypothesis in this study uses three hypotheses with the results Hypothesis1. The variable of leadership style and health facility variables with the F-count test simultaneously "has a positive and significant effect" on the patient satisfaction variable. Hypothesis 2. Leadership Style partially has a significant positive effect on Patient Satisfaction. 3. Facilities produce t count partially "positive and significant effect" on Patient Satisfaction Implication: The coefficient of determination (adjusted R) is 64.5% which shows that Leadership Style and Health Facilities on Patient Satisfaction is 64.4% and is equal to 36.6% Leadership Style and Health Facilities are influenced by other variables not examined in this study and can be further investigated.

Pengaruh Motivasi, Kepemimpinan Dan Disiplin Kerja Terhadap Kinerja Karyawan Rumah Sakit Umum Daerah Wangaya Kota Denpasar Ni Ketut Murdani; Ni Luh Ketut Ayu Sudha Sucandrawati; I Dewa Nyoman Usadha
Jurnal Ilmiah Satyagraha Vol 1, No 2 (2018)
Publisher : Universitas Mahendradatta Denpasar

The success of the company is strongly influenced by the performance of its employees. Good performance is the optimal performance, that is, performance that conforms to the organization's standards and supports the achievement of organizational goals. Each company will strive to always improve the performance of its employees in order to achieve the goals set by the company.The purpose of this study are: 1) To determine the effect of motivation on employee performance Wangaya Denpasar Hospital; 2) To know the influence of leadership on employee performance of RSUD Wangaya Denpasar City; 3) To know the influence of work discipline on employee performance of Wangaya Hospital Denpasar City; and 4) To find out whether the motivation, leadership and work discipline affect together on the performance of employees of Wangaya Hospital Denpasar City. Data Analysis Method used in this research is quantitative data analysis and analyze by using program of SPSS ( Statistical Package for Social Science) for windows version 21.The result of this research is that the motivation has no significant effect to the employee performance at RSUD Wangaya Kota Denpasar of 0,111 or 11% where significant value 0,106 or bigger than level of significant (α) 0,05 Leadership significant to employee performance at RSUD Wangaya Denpasar city sebersar 0,210 or 21% where significant value 0.000 or smaller than level of significant (α) 0,05. Work discipline has no significant effect on employee performance at RSUD Wangaya Kota Denpasar of 0,051 or 5% where significant value 0,477 or bigger than level of significant (α) 0,05. Motivation, leadership and work discipline together affect the performance of employees of Wangaya Hospital Denpasar City of 0.67 or 67% of the rest by 33% influenced by the variable not examined in this study. Where the significance value is 0.000 or smaller than the 0.05 level of significant (α) 0,05.

Pengaruh Kualitas Produk Dan Brand Image Handphone Samsung Terhadap Purchase Intention Konsumen Pada Galeri Teknologi Di Badung Ni Ketut Budiani; Ni Wayan Ari Sudiartini; A.A Elik Astari; I Dewa Nyoman Usadha
Jurnal Ilmiah Satyagraha Vol 2, No 2 (2019)
Publisher : Universitas Mahendradatta Denpasar

This study aims to examine the effect of product quality and brand image of samsung mobile phone to purchase intention of consumer in Denpasar technology gallery. The tendency for product purchase intentions make the smart phone as a product aimed at the businessman who has a need for the Internet, there is no age limit or a job to be able to afford it. Public purchasing power is determined based on product quality and brand image of certain products that show the value of the purchased product.This study used 90 samples were taken using purposive sampling technique. The method of collecting data through questionnaire. Data analysis was performed with multiple linear regression analysis. The results showed by the F- test is product quality and brand image significant positive effect on purchase intention of consumer in technology gallery. The results showed by the coefficient of multiple correlation states is product quality and brand imagesimultaneous positive effect on purchase intention of consumer in technology gallery. Coefficient of determination was obtained equal to 58,2%. There is a partially significant influence between product quality and brand image in the technology gallery. The quality of products is the dominant variables that influence consumer purchase intention on technology gallery. Based on this suggested to the manufacturer Samsung to provide products that comply with the age of the user, such as parents need a keypad with large buttons. The producers through their business partners to create an image that is easily remembered by the public through media that has a wide network.

PERAN KECUKUPAN MODAL (CAR) MEMEDIASI PENGARUH RESIKO KREDIT TERHADAP PROFITABILITAS I Dewa Nyoman Usadha; Ni Made Yudhaningsih; I Ketut Merta; Komang Agus Rudi Indra Laksmana
Jurnal Ilmiah Satyagraha Vol 4, No 2 (2021)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/jis.v4i2.270

Tujuan dari penelitian ini adalah untuk menganalisa Pengaruh Resiko Kredit terhadap profitabilitas. Hubungan Pengaruh Resiko Kredit terhadap Profitabilitas (ROA) dalam sejumlah penelitian yang telah dikembangkan diketemukan Pengaruh Resiko Kredit terhadap Profitabilitas dengan hasil negatif dan ada juga berpengaruh positif signifikan . Celah penelitian tersebut pada penelitian sekarang perlu dimediasi viable baru, agar Resiko Kredit tidak mempengaruhi menurunnya tingkat profitabilitas . Adapun variabel mediasi tersebut adalah kecukupan Modal ( CAR)Hasil dari analisis Pengaruh Risiko Kredit Terhadap Profitabilitas Dengan Kecukupan Modal Sebagai Variabel Mediasi menunjukkan bahwa CAR mampu memediasi pengaruh langsung NPL terhadap ROA. Dimana pengaruh langsung NPL terhadap ROA semula bernilai-0,562,namun setelah adanya CAR sebagai variabel mediasi, pengaruh hubungan tersebut meningkat menjadi 0.163.Semakin banyaknya kredit macet pada suatu lembaga keuangan maka hal tersebut akan menyebabkan kerugian. Untuk menutupi kerugian tersebut lembaga keuangan mengembalikannya dari permodalan yang dimilikinya sehingga akan menurunkan nilai CAR dari Koperasi

PERAN KECUKUPAN MODAL (CAR) MEMEDIASI PENGARUH RESIKO KREDIT TERHADAP PROFITABILITAS I Dewa Nyoman Usadha
Jurnal Ilmiah Satyagraha Vol 4, No 1 (2021)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/jis.v4i1.229

The purpose of this study was to analyze the effect of credit risk on profitability. The relationship of the effect of credit risk on profitability (ROA) in a number of studies that have been developed found the effect of credit risk on profitability with negative results and there is also a significant positive effect. This research gap in current research needs to be mediated by new viables, so that credit risk does not affect the decline in the level of profitability. The mediating variable is Capital Adequacy (CAR).The results of the analysis of the Effect of Credit Risk on Profitability with Capital Adequacy as a Mediation Variable show that CAR is able to mediate the direct effect of NPL on ROA. Where the direct effect of NPL on ROA was originally valued at -0.562, but after the presence of CAR as a mediating variable, the effect of this relationship increased to 0.163. The more bad credit in a financial institution, the more it will cause losses. To cover this loss, the financial institution returns it from the capital it owns so that it will reduce the CAR value of the cooperative

MODEL PELAYANAN PADA DAMPAK KEPUASAN KONSUMEN STUDI EMPERIK PADA PENGELOLAAN BALI MANDARA TOL I Dewa Nyoman Usadha Usadha; Ni Luh Ketut Ayu Sudha Sucandrawati
Jurnal Ilmiah Satyagraha Vol 5, No 1 (2022)
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/jis.v5i1.378

Tujuan dari penelitian ini untuk menjelasakan model pelayanan yang dipakai standar operasional pengelola pada target kepuasan Bali mandara Tol . Dalam penelitian menggunkan sampel 98 responden dengan teknik purpossive sampling, yang bertujuan untuk mengetahui persepsi responden terhadap masing-masing variabel. Analisis yang digunakan meliputi Uji Statistik Deskriptif, Uji Instrumen Data (Uji Validitas, dan Uji Reliabilitas), Uji Asumsi Klasik (Uji Normalitas, Uji Multikolinearitas, Uji Heteroskedastisitas), Analisis Regresi Linear Berganda, Koefisien Determinasi, dan Uji Hipotesis (Uji t dan Uji F). Dari hasil analisis menggunakan regresi berganda dapat diketahui bahwa variabel kualitas pelayanan, dan kinerja karyawan, secara simultan berpengaruh positif terhadap kepuasan konsumen. Dari uji t diperoleh hasil bahwa kualitas pelayanan, dan kinerja karyawan berpengaruh signifikan secara parsial terhadap kepuasan konsumen. Berdasarkan hasil uji F diperoleh hasil kualitas pelayanan, dan kinerja karyawan berpengaruh signifikan secara simultan terhadap kepuasan konsumen.

Pengaruh Kualitas Produk, Kualitas Proses, Kualitas Pelayanan Dengan Peran Mediasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan I Dewa Nyoman Usadha
Jurnal Ilmiah Satyagraha Vol 2, No 1 (2019)
Publisher : Universitas Mahendradatta Denpasar

This study is an empirical study in coastal areas or coastal villages in the region of Tabanan. which aims to determine the effect of Product Quality, process quality, service quality with mediation satisfaction to Loyalty of small and medium business customers. Methodelogi used, Statistics method with Moderation or Mediation variables. The number of samples taken from the population of 30 respondents. The results showed the relationship of Product Quality (X1) to the quality of process (X2) 0.971, Quality of service (X3) 0.795 so that the average relationship 0.883, with the mediation 0.816 so as to produce the level of customer satisfaction 0.818. The correlation of process quality (X2) with product quality (X1) 0,971, Service Level (X3) 0,846, average 0,908 mediated correlation 0,850 resulted Customer Loyalty level 0,842, with mediation equal to 0,850 resulted Average Customer Loyalty 0,58 process quality, product quality and service level. Relationship Level of Service Quality (X3) 0,846 with process quality (X1) 0,795, with average 0,820 with mediation 0,971 resulted high customer satisfaction 0,826. So with a mediation of 0.971 mediate the median level of 0.771. Which the average relationship of 0.820 with mediation 0.971 resulted in the level to the average customer Loyalty of -0.151.the relationship that has been established either does not require the level of mediation

Kontribusi Wisata Budaya “Megibung” Terhadap Pengembangan Pariwisata Desa Adat Asak Ni Wayan Ari Sudiartini; Ni Ketut Murdani; I Dewa Nyoman Usadha; Agustina Nae Taek
Jurnal Ilmiah Satyagraha Vol 3, No 1 (2020)
Publisher : Universitas Mahendradatta Denpasar

Penelitian ini bertujuan untuk mengetahui tradisi megibung serta untuk mengetahui sejarah megibung. Tradisi Megibung diperkenalkan oleh Raja Karangasem yaitu I Gusti Agung Anglurah Ketut Karangasem sekitar tahun 1614 Caka atau 1692 Masehi. Tradisi ini dibawa oleh I Gusti Agung Anglurah Ketut Karangasem saat menang perang dalam menaklukan kerajaan-kerajaan di Sasak, Lombok. Dahulu, saat prajurit sedang makan, Sang Raja membuat aturan makan bersama dalam posisi melingkar yang dinamakan Megibung. Bahkan, Sang Raja ikut makan bersama dengan para prajuritnya Tata cara megibung yaitu warga menyiapkan makanan di atas nampan yang sudah dialasi daun pisang. Nasi utih yang diletakkan di wadah itu disebut gibungan, sedangkan lauk dan sayurnya disebut karangan atau selaan. Dari hasil penelitian yang sudah di lakukan yaitu bahwa tradisi megibung ini terdapat beberapa nilai yang terkandung yaitu terdiri dari ; (1). Nilai kekeluargaan.(2). Nilai kebersamaan,(3). Nilai relegius,dan (4). Nilai toleransi

ANALYSIS OF FACTOR FACTORS AFFECTING THE ENTREPRENEURSHIP (ENTREPRENEURIAL INTENTION) STUDY ON MEDIUM SMALL INDUSTRIES IN THE COASTAL VILLAGE OF TABANAN I Dewa Nyoman Usadha; Ni Luh Ayu Suda Sucandrawati
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.433

Bali is famous for cultural tourism, guests visiting Bali throughout the year show an increasing trend. Conditions triggered the community to build business ventures in the tourist village area. The study was carried out in the coastal village area of Tababan district, Bali. The study population is the Small and Medium Industry (IKM) actors covering three sub-districts of Kediri, Tabanan District and Kerambitan District. Respondents in this study were selected using purposive sampling. The sample criteria are small and medium industries (IKM) with a five-year business activity period. From this study the results obtained are (1) socio-demographic factor factors such as age and education do not significantly influence Entrepreneurial intention (2) Attitudes, economic opport and ovoid respobility factors have a significant effect on entrepreneurial intentions and (3) Contextual factors namely social support, education and training proved to have a significant and positive effect. towards entrepreneurial intentions.

Co-Authors Agustina Nae Taek Astari, Anak Agung ELik Ayu Sudha Sucandrawati Bellinda Anandita Fairus Dhia Kamala I Ketut Merta I Nyoman Purna Komang Agus Rudi Indra Laksmana Kurnia Riesty Utami Made Budiyasa Ni Kadek Yuliandari Ni Ketut Budiani Ni Ketut Murdani Ni Luh Ayu Suda Sucandrawati Ni Luh Indiani Ni Luh Ketut Ayu ayu sudha Sudha Sucandrawati Ni Made Yudhaningsih Ni Putu Yuli Tresna Dewi Putu Ari Mulyani Sudiartini, Ni Wayan Ari

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