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All Journal ILKOM Jurnal Ilmiah Journal of Computer Networks, Architecture and High Performance Computing JURNAL ILMIAH INFOKOM RISTEC : Research in Information Systems and Technology Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Meriska Defriani
Sekolah Tinggi Teknologi Wastukancana
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering

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Journal : JURNAL ILMIAH INFOKOM

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REDESIGN APLIKASI KAI ACCES MENGGUNAKAN METODE DESIGN THINKING Ilham Ferdiansyah; Meriska Defriani; Imam Maruf Nugroho
INFOKOM (Informatika & Komputer) Vol 11 No 1 (2023): JURNAL INFOKOM JUNI 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i1.1045

Abstract

PT Kereta Api Indonesia is a mode of transportation that presents an innovation in the form of a mobile application to support users in ordering train tickets. In this study it aims to help users of the kai access application to be more comfortable to use, and provide information about train schedules, there are problems experienced by users in using the kai access application such as there is no forward and backward seat information in premium economy class, and no ticket information sold out. In this study, the design thinking method was used as a redesign of the user interface and user experience, and usability testing as usability metrics. This study obtained the results of the Prototype redesign of the Kai Access application with an average result of SUS 82 where these results are included in grade A and can be well received by user
REDESIGN APLIKASI SAMSAT MOBILE JAWA BARAT (SAMBARA) MENGGUNAKAN USER CENTERED DESIGN (UCD). Diki Alawi Nurfalah; Meriska Defriani; Imam Ma'ruf Nugroho
INFOKOM (Informatika & Komputer) Vol 11 No 2 (2023): JURNAL INFOKOM DESEMBER 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i2.1056

Abstract

easier for people to carry out their obligations as citizens, namely paying vehicle taxes, not only that, in the application there is information about the Mobile Samsat schedule, ownership protection, and other menus related to vehicles. In the use of user experience (UX) applications and the appearance of the interface (UI) is one of the factors that affect the success or failure of the e-government system itself, questionnaires are distributed using the System usbaility Scale (SUS) and Usbaility testing methods to determine the level of usability of the application and the problems experienced by users. There are problems experienced by users when using the SAMBARA application including not appearing samling schedule, not getting a payment code to continue payment, and there is an icon that is too small on the samling info menu. This study aims to help SAMBARA application users to be more comfortable when used, In this study using the User Centered Design (UCD) method which is used as a redesign of the user interface and user experience, and System Usability Scale (SUS) as an initial usability test. This research resulted in a new SAMBARA application display and obtained an average result of SUS 74.83 and classified as grade scale B and acceptable to users.
PERANCANGAN ULANG UI/UX DESIGN APLIKASI IDENTITAS KEPENDUDUKAN DIGITAL MENGGUNAKAN METODE USER CENTERED DESIGN (UCD) Tendy Ilhamudin Firdaus; Meriska Defriani; Candra Dewi Lestari
INFOKOM (Informatika & Komputer) Vol 11 No 2 (2023): JURNAL INFOKOM DESEMBER 2023
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/infokom.v11i2.1058

Abstract

Digital ID or Digital Population Identity is an important innovation by the Directorate General of Civil Registration of the Ministry of Home Affairs in Indonesia to digitize population documents and provide easy access to Indonesian citizens through their mobile phones. Although the Digital Population Identity application has gained significant popularity with a rating of 3.4 on the Play Store and thousands of user reviews, observations from user feedback have revealed several challenges that hinder users from utilizing the application according to their needs. The initial evaluation using the System Usability Scale (SUS) method indicates the need for improvements in the interface of the Digital Population Identity application, despite receiving a "Good" rating with a score of 54.13. In this study, the User-Centered Design (UCD) method was employed to redesign the UI/UX of the application, considering user needs and experiences. The results of the UI/UX design using the UCD method successfully addressed the identified issues. The addition of features such as login functionality, QR code verification via email, automatic face verification, document download, and a redesign of the application's interface significantly improved the final evaluation score to 76.5 with an "Excellent" rating. This indicates that the implemented enhancements have successfully improved the application's interface and better meet user needs.
Co-Authors Bagus Aidi Candra Dewi Lestari Dika Mulyana Diki Alawi Nurfalah Ilham Ferdiansyah Imam Ma'ruf Nugroho Imam Maruf Nugroho Irsan Jaelani Lise Sri Andar Muni M.Rafi Muttaqin Minarto Minarto Mochammad Alfar Budistia Muhamad Arif Alfian Syah Muhamad Dipa Maulana Muhamad Rafi Muttaqin Muhammad Rafi Muttaqin Muhammad Riza Aimar Nadya Destiyana Ricky Setiawan Tendy Ilhamudin Firdaus