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All Journal LIBRARIA IQRA`: Jurnal Ilmu Perpustakaan dan Informasi Journal Analytica Islamica
Triana Santi
Librarian Universitas Islam Negeri Sumatera Utara
Religion Education Library & Information Science

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Journal : LIBRARIA

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Komunikasi Interpersonal Pustakawan Dan Pemustaka Di Perpustakaan Universitas Islam Negeri Sumatera Utara Medan Raudah, Hildayati; Santi, Triana
LIBRARIA Vol 6, No 2 (2018): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v6i2.3949

Abstract

The research objective is to analyze librarian and library interpersonal communication in UINSU Medan. This study uses the effectiveness theory of interpersonal communication from Devito (1986). This research method uses qualitative research methods with a phenomenological study approach. Research informants were 5 (five) librarians who worked in the UINSU library and 9 (nine) library users and through purposive sampling. Data collection techniques through observation, interviews, and documentation. Data analysis techniques use thematic analysis. Data triangulation was carried out to 9 (nine) students of UINSU Medan. The results showed that UINSU Medan library librarians had effective interpersonal communication found in several components, namely: 1) Verbal and Nonverbal Communication, 2) Openness, 3) Receiving Input, 4) Hospitality, 5) Empathy, 6) Support , 7) Familiarity, 8) Positive Thinking, 9) Respect. Barriers that occur in misperceptions, lack of sensitivity, lack of information instructions in the library.  
Co-Authors Katimin, Katimin Raudah, Hildayati Samosir, Hasrat Efendi