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All Journal SEIKO : Journal of Management & Business Jurnal Ilmu Manajemen Profitability Journal of Accounting and Finance (JAF)
Achmad Gani
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Layanan terhadap Loyalitas Pelangganjasa Layanan Internet di Masa Pandemi, Kepuasan dan Kepercayaan Sebagai Variabel Intervening Mahathir Mohamad; Basri Modding; Achmad Gani; Baharuddin Semmaila
SEIKO : Journal of Management & Business Vol 5, No 1 (2022): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i1.1733

Abstract

Abstrak Tujuan penelitian 1) Untuk menganalisis Pengaruh langsung kualitas layanan terhadap kepuasan, kepercayaan dan loyalitas 2) Untuk menganalisis Pengaruh langsung kepuasan dan kepercayaan terhadap loyalitas 3) Pengaruh tidak langsung kualitas layanan terhadap loyalitas melalui kepuasan dan kepercayaan. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan data primer melalui kuisioner sebanyak 204 responden. Penelitian dilakukan dari bulan Agustus sampai dengan bulan Oktober 2021. Data dianalisis menggunakan program SPSS V. 25 dan Amos v 25. Hasil penelitian ini menunjukkan bahwa: (1) kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. (2) kualitas pelayanan berpengaruh positif dan signifikan terhadap kepercayaan.(3) kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas (4) kepuasan berpengaruh positif dan signifikan terhadap kepercayaan (5) kepuasan berpengaruh positif dan signifikan terhadap loyalitas (6) kepercayaan berpengaruh positif, namun tidak signifikan terhadap loyalitas.(7) kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas melalui kepuasan. .(8) kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas melalui kepercayaan pelanggan. Kata Kunci: kualitas layanan, kepuasan, kepercayaan, loyalitas. Abstract Research objectives 1) To analyze the direct influence of service quality on satisfaction, trust and loyalty 2) To analyze the direct influence of satisfaction and trust on loyalty 3) The indirect influence of service quality on loyalty through satisfaction and trust. This study used a quantitative approach using primary data through questionnaires as many as 204 respondents. The research was conducted from August to October 2021. The data was analyzed using the SPSS V. 25 and Amos v 25 programs. The results of this study show that: (1) service quality has a positive and significant effect on customer satisfaction. (2) The quality of service has a positive and significant effect on trust. (3) the quality of service has a positive and significant effect on loyalty (4) satisfaction has a positive and significant effect on trust (5) satisfaction has a positive and significant effect on loyalty to (6) trust has a positive effect, but does not significantly affect loyalty. (7) The quality of service has a positive and significant effect on loyalty through satisfaction. . (8) Quality of service has a positive and significant effect on loyalty through customer trust. Keywords: quality of service, satisfaction, trust, loyalty.
Pengaruh Analisa Jabatan, Pengembangan Karir, dan Lingkungan Kerja terhadap Kinerja Pegawai Pada Badan Pengelolaan Keuangan Dan Aset Daerah Kota Sorong Mosso, Isdiana; Achmad Gani; Amir
Journal of Accounting and Finance (JAF) Vol. 2 No. 2 (2021): Journal of Accounting & Finance (JAF)
Publisher : Program Pascasarjana Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (888.621 KB) | DOI: 10.52103/jaf.v2i2.1069

Abstract

Hasil penelitian ini menunjukkan bahwa semua variabel, yakni: Analisa Jabatan, Pengembangan Karir,Lingkungan Kerja dan Kinerja memiliki pengaruh yang positif dan signifikan secara simultan terhadap kinerja Pegawai Badan Pengelolaan Keuangan Dan Aset Daerah Kota Sorong.Sedang secara parsial ditemukan bahwa faktor analisa jabatan yang memiliki pengaruh signifikan yang paling dominan terhadap kinerja Pegawai Badan Pengelolaan Keuangan Dan Aset Daerah Kota Sorong.
Job Satisfaction and Work Motivation as Determinants of Employee Organizational Behavior Andi Nila Ratna Sari; Firman Ridwan; Achmad Gani; Ilham Labbase
Jurnal Ilmu Manajemen Profitability Vol. 10 No. 2 (2026): AGUSTUS 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/wh68kr02

Abstract

Employee organizational behavior is an important factor in supporting effective workplace interactions, performance, and the achievement of organizational goals. However, differences in employees’ attitudes and motivational conditions may influence the extent to which they demonstrate constructive, cooperative, and engaged behaviors. This study aimed to examine the effects of job satisfaction and work motivation on employee organizational behavior, both individually and simultaneously. The study employed an associative quantitative design. Primary data were collected through structured questionnaires distributed to employees, while secondary data were obtained from relevant literature and organizational documents. The population consisted of employees within the observed organization, and 60 valid respondents were selected using purposive random sampling based on the sample determination using the Slovin formula. Data were analyzed using multiple linear regression to test the proposed hypotheses. The results showed that job satisfaction had a positive and significant effect on employee organizational behavior, indicating that higher job satisfaction was associated with more constructive and cooperative workplace behaviors. Work motivation also had a positive and significant effect, demonstrating its importance in encouraging proactive attitudes, commitment, and employee engagement. Simultaneously, job satisfaction and work motivation significantly contributed to employee organizational behavior. These findings highlight the importance of managerial policies that create a supportive work environment and strengthen recognition and motivation. Organizations are encouraged to recognize employee contributions through financial and non-financial rewards, including praise and career development opportunities, to foster positive organizational behavior and improve overall performance.
Co-Authors Amir Andi Nila Ratna Sari Baharuddin Semmaila Basri Modding Firman Ridwan Ilham Labbase Mahathir Mohamad Mosso, Isdiana