Garuda - Garba Rujukan Digital

Afif Kurniawan

STIKes Adi Husada

Author-ID : 3737308

Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Environmental Science Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary

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HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction

HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction

ANALISIS PENGENDALIAN PERSEDIAAN LOGISTIK KAMAR OBAT MENGGUNAKAN METODE TURN OVER RATIO (TOR) DI RUMAH SAKIT X Muthia Azdzikra; Afif Kurniawan; Yura Witsqa Firmansyah; Hilda Dea Revani
SEHAT : Jurnal Kesehatan Terpadu Vol. 5 No. 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/s-jkt.v5i3.60724

Pengelolaan persediaan logistik kamar obat merupakan aspek penting dalam mendukung pelayanan kesehatan di rumah sakit. Pengendalian persediaan yang tidak optimal dapat menyebabkan kekurangan stok (stock out) maupun kelebihan stok (overstock) yang berdampak pada efektivitas pelayanan dan efisiensi biaya. Salah satu metode yang digunakan untuk mengevaluasi efektivitas pengendalian persediaan adalah Turn Over Ratio (TOR), yaitu indikator yang menggambarkan tingkat perputaran persediaan obat dalam periode tertentu. Penelitian ini bertujuan menganalisis pengendalian persediaan logistik kamar obat menggunakan metode TOR di RS X. Penelitian ini menggunakan desain deskriptif analitik dengan pendekatan kualitatif yang didukung data kuantitatif. Sampel penelitian berupa data persediaan dan pemakaian obat periode April 2025–April 2026 serta lima informan yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui studi dokumentasi dan wawancara semi-terstruktur, kemudian dianalisis menggunakan kondensasi data, penyajian data, dan penarikan kesimpulan. Nilai TOR dihitung dengan membandingkan jumlah pemakaian obat terhadap rata-rata persediaan. Hasil penelitian menunjukkan bahwa Metformin memiliki nilai TOR tertinggi sebesar 12,22 kali per tahun, diikuti Sukralfat sebesar 10,55 kali per tahun, dan Mefinal sebesar 8 kali per tahun. Sementara itu, Asam Mefenamat (1,2), Cetirizin (6,4), Candesartan (5,18), dan Ondansetron (3,69) memiliki nilai TOR di bawah standar sehingga menunjukkan perputaran persediaan yang lambat dan potensi penumpukan stok. Disimpulkan bahwa pengendalian persediaan logistik kamar obat di RS X belum sepenuhnya optimal. Evaluasi TOR secara berkala, peningkatan akurasi perencanaan kebutuhan, serta penguatan monitoring persediaan diperlukan untuk meningkatkan efisiensi pengelolaan logistik dan menjamin ketersediaan obat.

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