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HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction

HUBUNGAN KOMUNIKASI EFEKTIF DENGAN MUTU PELAYANAN KESEHATAN DI RUMAH SAKIT Marline M Mamesah; Roberto A. Geonarso; Afif Kurniawan; Silvia Haniwijaya
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Hospital is one of the health service institutions that has responsibility to improve health status of community. Changes in disease patterns, demographic structures, science and technology, and economy affect people's expectations of quality services. Service recipient satisfaction will be achieved if the service is in accordance with what is needed and expected. This study was conducted in one hospital in Surabaya using a cross sectional with 30 patients aged 25-40 years as respondents. A total of 46.7% of respondents stated that health workers had communicated effectively, and 58% were satisfied with the quality of service. The results showed the relationship between communication and service quality (P=0.001). Communication is one of the most important things to help patients understand their health situation, problems and treatment plans. Good communication can contribute to building trust between patients and health workers. Quality is the overall characteristics and description of a product or service that shows its ability to satisfy customer needs. Good effective communication will improve the quality of good service so that patients feel satisfied with the services provided by health workers. Keywords : quality, service, communication, satisfaction

ANALISIS PENGENDALIAN PERSEDIAAN LOGISTIK KAMAR OBAT MENGGUNAKAN METODE TURN OVER RATIO (TOR) DI RUMAH SAKIT X Muthia Azdzikra; Afif Kurniawan; Yura Witsqa Firmansyah; Hilda Dea Revani
SEHAT : Jurnal Kesehatan Terpadu Vol. 5 No. 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/s-jkt.v5i3.60724

Pengelolaan persediaan logistik kamar obat merupakan aspek penting dalam mendukung pelayanan kesehatan di rumah sakit. Pengendalian persediaan yang tidak optimal dapat menyebabkan kekurangan stok (stock out) maupun kelebihan stok (overstock) yang berdampak pada efektivitas pelayanan dan efisiensi biaya. Salah satu metode yang digunakan untuk mengevaluasi efektivitas pengendalian persediaan adalah Turn Over Ratio (TOR), yaitu indikator yang menggambarkan tingkat perputaran persediaan obat dalam periode tertentu. Penelitian ini bertujuan menganalisis pengendalian persediaan logistik kamar obat menggunakan metode TOR di RS X. Penelitian ini menggunakan desain deskriptif analitik dengan pendekatan kualitatif yang didukung data kuantitatif. Sampel penelitian berupa data persediaan dan pemakaian obat periode April 2025–April 2026 serta lima informan yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui studi dokumentasi dan wawancara semi-terstruktur, kemudian dianalisis menggunakan kondensasi data, penyajian data, dan penarikan kesimpulan. Nilai TOR dihitung dengan membandingkan jumlah pemakaian obat terhadap rata-rata persediaan. Hasil penelitian menunjukkan bahwa Metformin memiliki nilai TOR tertinggi sebesar 12,22 kali per tahun, diikuti Sukralfat sebesar 10,55 kali per tahun, dan Mefinal sebesar 8 kali per tahun. Sementara itu, Asam Mefenamat (1,2), Cetirizin (6,4), Candesartan (5,18), dan Ondansetron (3,69) memiliki nilai TOR di bawah standar sehingga menunjukkan perputaran persediaan yang lambat dan potensi penumpukan stok. Disimpulkan bahwa pengendalian persediaan logistik kamar obat di RS X belum sepenuhnya optimal. Evaluasi TOR secara berkala, peningkatan akurasi perencanaan kebutuhan, serta penguatan monitoring persediaan diperlukan untuk meningkatkan efisiensi pengelolaan logistik dan menjamin ketersediaan obat.

Social Media Addiction On Subjective Well-Being In Adolescents Afif Kurniawan; Rukmini; Indra Maulana Widyanto
TEKNOLOGI MEDIS DAN JURNAL KESEHATAN UMUM Vol 10 No 2 (2026): Medical Technology and Public Health Journal September 2026
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/mtphj.v10i2.8438

The pervasive exposure to unrealistic beauty standards on social media has triggered intense psychological stress, severe body dissatisfaction, and a critical decline in Subjective Well-Being (SWB) among adolescents. To address these escalating mental health risks, this study aims to explore the role of healthy body image evaluation in shaping adolescents' subjective well-being and fostering their emotional and social resilience in the digital era. explore the role of healthy body image evaluation in shaping adolescents' subjective well-being in the digital era. This study used a cross-sectional design, conducted in November 2025. Sampling used simple random sampling of 88 students. The variables studied were respondent characteristics, level of social media addiction, body image, and SWB. A total of 16 adolescents were severely addicted to social media. A total of 54.5% of adolescents assessed their body image negatively. There were still 17% of adolescents with low levels of SWB. However, there was no association between social media addiction and body image (p=0.100) and body image and SWB (p=0.580) in adolescents. Although some adolescents have low SWB, they still have confidence in their body image. Suggestions for further research include measuring factors that influence adolescent SWB, conducting a survey on adolescent nutritional intake, and conducting a survey on adolescent healthy lifestyle behaviors. Keywords: Adolescent, Body Image, Subjective well-being, Social Media.

Analisis Bentuk Pemborosan Pada Manajemen Logistik Medis Di Instalasi Farmasi Rumah Sakit Surabaya Diva Faradiba; Afif Kurniawan; Yura Witsqa Firmansyah; Firnanda Erindia
Health Research Journal of Indonesia Vol 4 No 6 (2026): Health Research Journal of Indonesia
Publisher : CV. Wadah Publikasi Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63004/hrji.v4i6.1430

Manajemen logistik medis berperan penting dalam menjamin ketersediaan obat, alat kesehatan, dan bahan medis habis pakai di rumah sakit. Pengelolaan logistik yang belum optimal dapat menimbulkan pemborosan (waste) sehingga menurunkan efisiensi operasional dan mutu pelayanan. Penelitian ini bertujuan menganalisis bentuk pemborosan pada manajemen logistik medis di Instalasi Farmasi Rumah Sakit Surabaya menggunakan pendekatan Lean Hospital berdasarkan konsep Seven Wastes. Penelitian menggunakan metode kualitatif dengan pendekatan deskriptif. Informan dipilih secara purposive sebanyak lima orang yang terlibat dalam pengelolaan logistik medis. Data diperoleh melalui wawancara mendalam, observasi, dan beberapa telaah dokumen, kemudian dianalisis dengan reduksi data, penyajian data, dan penarikan kesimpulan melalui triangulasi. Hasil penelitian menunjukkan bahwa tahapan manajemen logistik medis telah berjalan sesuai prosedur. Namun, masih ditemukan pemborosan berupa waiting, overprocessing, dan motion. Waste waiting terjadi akibat keterlambatan pengadaan dan distribusi dari distributor, overprocessing disebabkan pencatatan serta pemeriksaan yang dilakukan berulang, sedangkan motion muncul karena pergerakan petugas yang belum efisien. Sementara itu, overproduction, transportation, inventory, dan defect tidak ditemukan sebagai masalah yang signifikan. Disimpulkan bahwa penerapan Lean Hospital mampu mengidentifikasi pemborosan sebagai dasar perbaikan berkelanjutan guna meningkatkan efisiensi manajemen logistik medis.

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