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All Journal Jurnal Studi Manajemen Organisasi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Edy Rahardja
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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The Effect of Transformational Leadership on Work Performance through Job Satisfaction and Work Engagement as Intervening Variables: Case Study on Kantor Pengawasan dan Pelayanan Bea Cukai Tipe Madya Pabean Tanjung Emas Employees Nabila Nurlitasari; Andriyani Andriyani; I Gede Ary Raditya Palguna; Edy Rahardja
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3581

Abstract

This study aims to analyze how much influence the transformational leadership variable has on work performance through job satisfaction and work engagement owned by the employees of the Kantor Pengawasan dan Pelayanan Bea Cukai (KPPBC) Tipe Madya Pabean (TMP) Tanjung Emas. The data used in this study are primary data derived from the distribution of research questionnaires. The population in this study were permanent employees at KPPBC TMP Tanjung Emas as many as 242 people. The sample in this study were permanent employees at KPPBC TMP Tanjung Emas who had worked for at least 2 years, obtained as many as 120 respondents. The sampling technique used in this study is non-probability sampling. The sampling method in this research is purposive sampling. This research uses Structural Equation Modeling (SEM) analysis technique with AMOS 24.0 analysis tool. The findings show that transformational leadership has a positive effect on work performance, transformational leadership has an indirect effect on work performance through job satisfaction as a mediation (partial mediation) and transformational leadership has an indirect effect on work performance through work engagement as a mediation (partial mediation). This research shows that the leader must be able to be a good reflection for employees so as to increase job satisfaction. If employees are satisfied with their work, there will be an increase in work performance. In addition, work engagement will improve work performance because employees can work better in completing their tasks.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI JOB STRESS SERTA PENGARUHNYA TERHADAP KEPUASAN KERJA DAN KINERJA SALESMAN (STUDI KASUS PADA PT. ADIRA FINANCE CABANG BANGKONG SEMARANG) Agus Setyono; Mudji Rahardjo; Rini Nugraheni; Edy Rahardja
JURNAL STUDI MANAJEMEN ORGANISASI Vol 4, No 2 (2007)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.958 KB) | DOI: 10.14710/jsmo.v4i2.4250

Abstract

ABSTRACT The problem about job stress it seems becomes an interesting perspective together with the increase of the more and more complex challenge and competition. This research aims to evaluate the influence of the organizational and individual stressor to the job stress and also the effect to the job satisfaction and performance. To test the research hypothesis’ , 140  employees of PT. Adira Finance Bangkong Semarang Branch Office was asked to answer questionnaires about their perceptions of the organizational stressor, individual stressor, job stress, job satisfaction, and performance. The data acquired was analyzed using the Structural Equation Model (SEM). The result of this analysis, known that the Structural Equation Model has fulfilled the Goodness of Fix Index criteria: chi square = 162.200, probability = 0.522, RMSEA = 0.055, GFI = 0.950,  AGFI = 0.912, TLI  = 0.967, CFI  = 0.977. The  hypothesis testing shows that organizational stressor have an effect on the job stress, individual stressor have an effect on the job stress, the job stress have an effect on the job satisfaction, and the job stress have an effect on the performance. Based on the results, managerial implication suggest that the job satisfaction and performance can be improved by manage the job stress which is done by the company through stress management and by individual through counseling. Key words : organizational stressor; individual stressor; job stress; job satisfaction; performance
ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN TELLER (Studi Kasus pada Bank X di Kota Semarang) Petrus Lajor Ginting; Edy Rahardja
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2265.187 KB) | DOI: 10.14710/jsmo.v11i1.13162

Abstract

In terms of providing services to customers in the bank, the phenomenon of Queuing isinevitable and often encountered. Where is clearly visible that the number of customerswaiting to be served. the length of the queue make customers feel uncomfortable, becauseit considers the time they wasted their time waiting in line before being served. Effort thathas been done is to develop technology that can provide satisfaction to customers and feltstill not deliver maximum results. One way to reduce the queues are so long is to how tochange an existing queue system.This research uses as much of the sample which is 1349 Bank X at the teller. Thisresearch uses the pattern of arrival poisson and exponential service pattern.The results of this research show the value of Asymp. Sig > real level. Therefore, it canbe concluded that the Bank X pattern of arrival Poisson and service Eksponential pattern.Then the Bank X has been in accordance with the model queue that is used in general. Itis appropriate in the earlier mentioned that the research queueing models is the patternof arrival of Poisson and service Eksponential pattern.Keywords: queue, poisson, exponential
Co-Authors Agus Setyono Andriyani Andriyani I Gede Ary Raditya Palguna Mudji Rahardjo Nabila Nurlitasari Petrus Lajor Ginting Rini Nugraheni