Article Per Year (5 Year)
p-Index From 2020 - 2025
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This Author published in this journals
All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Armawati Sondeng
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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Implementation of Servant Leadership and Its Impact on Service Quality Harnida W. Adda; Pricylia Chintya Dewi Buntuang; Armawati Sondeng
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3443

Abstract

This study aims to examine the impact of the implementation of servant leadership on service quality at the Morowali Population and Civil Registration Agency. It used a quantitative approach and descriptive statistics analysis. The sample was all employees and service users (communities) at Morowali Population and Civil Registration Agency. The data were collected through observations, questionnaires, and documentation. The results show that the servant leadership has not been properly implemented causing slow, less assured, and less reponsive services at Morowali Population and Civil Registration Agency.
Co-Authors Harnida W. Adda Pricylia Chintya Dewi Buntuang