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All Journal PERFORMA : Media Ilmiah Teknik Industri
Eko Pujiyanto
Program Studi Teknik Industri, Universitas Sebelas Maret, Surakarta
Engineering Industrial & Manufacturing Engineering

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Usulan Konsep Peningkatan Pelayanan Jasa di LBPP LIA Surakarta dengan Menggunakan Model SERVQUAL dan Metodologi Quality Function Deployment Kartikawati -; Eko Pujiyanto; Cucuk Nur Rosyidi
Performa: Media Ilmiah Teknik Industri Vol 2, No 2 (2003): PERFORMA Vol. 2, No. 2 September 2003
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (161.071 KB) | DOI: 10.20961/performa.2.2.11122

Abstract

This research is aimed to to identified customers’ needs in LBPP LIA Surakarta. Based on theseidentified customers’ need then the pre-concept of quality improvements in LBPP LIA Surakarta is made. Model that is used to identified customers’ needs is SERVQUAL while the methodology that is used to form the deployment is Quality Function Deployment (QFD), beside the use of factor analysis to identify factors which are influenced the quality service in LBPP LIA Surakarta.
Pengaruh Perlakuan Panas Setelah Brazing Dengan Menggunakan Metode Taguchi Ibnu Muzaki; Lobes Herdiman; Eko Pujiyanto
Performa: Media Ilmiah Teknik Industri Vol 4, No 1 (2005): PERFORMA Vol. 4 No 1, Maret 2005
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.429 KB) | DOI: 10.20961/performa.4.1.11152

Abstract

Experiment use Taguchi method, with quality characteristic is shear strength at brazing joint based on standard examination of AWS C3.2M/C3.2:2001, while anticipated factor can improve shear strength is temperature, time held up and refrigeration method at heat treatment process. Data processing use two analysis to determine optimal level setting, consist of analysis of mean and analysis of signal to noise ratio, then conducted confirmation experiment to test value of factor level setting predicted at optimal condition.
Perancangan Setting Level Optimal dan Penentuan Quality Loss Function pada Pembuatan Tegel dengan Metode Taguchi Dewi Marlina; Eko Pujiyanto; Cucuk Nur Rosyidi
Performa: Media Ilmiah Teknik Industri Vol 2, No 1 (2003): PERFORMA Vol. 2, No. 1 Maret 2003
Publisher : Industrial Engineering Study Program, Faculty of Engineering, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (120.87 KB) | DOI: 10.20961/performa.2.1.12606

Abstract

Taguchi method is one of methodology that used in off-line quality control activity on the product and process design phase. Tile company that made flowers motif tile which have 30 cm long, 30 cm wide and 3.5 cm thickness often found a product that have under company product quality standard. The aim’s of the research are to define the influence factors of quality design, to determine the optimum conditions of control factors so that the product is least sensitive to uncontrollable factors (noise factors) such a wear, aging and ambient conditions and to count quantitative evaluation of quality loss function due to functional variation
Co-Authors Cucuk Nur Rosyidi Dewi Marlina Ibnu Muzaki Kartikawati - Lobes Herdiman