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All Journal Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Innovative: Journal Of Social Science Research
Erinaldi Erinaldi
STIA Lancang Kuning Dumai
Humanities Computer Science & IT Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Kinerja Pelayanan Publik di Kantor Camat Dumai Timur Erinaldi Erinaldi
Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Vol 7 No 1 (2021): Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/restorica.v7i1.2174

Abstract

The main role of the government towards the people is to provide services in order to meet the needs desired by the community. Likewise, Dumai Timur District office is demanded to provide quality services for the community. To meet these needs requires good and skilled employee performance in supporting the acceleration of service. In its implementation, there are still complaints from some people about convoluted procedures, the absence of certainty in-service time, and less responsive officers. The purpose of this study was to determine the factors that affect service performance at Dumai Timur District office. The theory used in this research is the theory (Ratminto & Winarsih, 2013)which states there are (13) factors that influence service performance, namely service strategies, client-oriented officers/officers, client-oriented service systems, management commitment, formulation of organizational goals, standardization of tasks, team cohesiveness, person-job suitability, technology-job suitability, control reality, role clarity, role conflict, management level. Respondents in the study were all 29 employees with the census sampling technique. Data analysis used descriptive statistics with the Rating Scale measurement scale. The results of the study in the factors that affect the performance of services at Dumai Timur District office are categorized as quite good, with an average of 2236 (65.90%).
Kualitas Pelayanan Pembuatan Surat Pengantar Kartu Keluarga Pada Kantor Lurah Terkul Kecamatan Rupat Kabupaten Bengkalis Fitra Hadi Khaz; Erinaldi Erinaldi; Refdi Refdi; Dede Mirza; Yurnalis Yurnalis
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.528

Abstract

Pelayanan merupakan hal yang terpenting dari pelayanan nasional untuk itu semua sumber daya dan sumber dana yang tersedia merupakan faktor penting dalam memberikan pelayanan. Dalam kehidupan bernegara, maka pemerintah memiliki fungsi memberikan berbagai pelayanan publik yang diperlukan masyarakat. Pelayanan yang diberikan dalam bentuk pengaturan ataupun pelayanan-pelayanan lain dalam rangka memenuhi kebutuhan masyarakat. Melalui observasi yang dilakuka, penulis menemukan bebrapa gejala masalah yaitu: Masih kurangnya ketepatan waktu dalam penyelesaian tugas yang telah ditetapkan, dan masih ditemukan keluhan masyarakat mengenai jam kerja Aparatur yang tidak sesuai dengan aturan yang berlaku, sehingga masyarakat harus menunggu untuk mendapatkan pelayanan. Penelitian ini adalah penelitian deskriftif dengan pendekatan kualitatif. Adapun tujuan dari penelitian ini adalah untuk mengetahui Kuliatas Pelayanan Pembuatan Surat Pengantar Kartu Keluarga Pada Kantor Lurah Terkul Kecamatan Rupat Kabupaten Bengkalis.
Co-Authors Dede Mirza Fitra Hadi Khaz Refdi Refdi Yurnalis Yurnalis