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All Journal Majalah Ilmiah Bahari Jogja
Ivan Reyhansyah
Sekolah Tinggi Maritim Yogyakarta
Computer Science & IT Economics, Econometrics & Finance Education Engineering Transportation

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Analisis Pengaruh Service Quality dan Biaya Terhadap Kepuasan pelanggan (Study Kasus Pada PT. Mustikasakti Sarana Kencana) Ivan Reyhansyah
Majalah Ilmiah Bahari Jogja Vol 18 No 1 (2020): Februari
Publisher : Sekolah Tinggi Maritim Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1242.751 KB) | DOI: 10.33489/mibj.v18i1.230

Abstract

The aim study to analize influence service quality to customer satisfaction on PT. Mustikasakti Sarana Kencana. Method use by corelation, data collecting by survey on 49 respondent. The result point out that service quality influenced to customer satisfaction, then customer satisfaction influenced to customer loyalty. tant, spesific, or representative for the article.
Pengaruh Keahlian Awak Kapal Terhadap . Pelayaran Pada Kapal Penumpang Roll On Roll Off Himawan Aditya Pratama; Teguh Waskito Nugroho; Ivan Reyhansyah; Firstson Siom
Majalah Ilmiah Bahari Jogja Vol 21 No 1 (2023): Februari
Publisher : Sekolah Tinggi Maritim Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33489/mibj.v21i1.313

Abstract

Based on an analysis from the National Transportation Safety Committee or NTSC, so far 90 percent of marine accidents that have occurred in Indonesia are caused by the human factor, sometimes referred to as human error. So that the human factor is a very influential factor in ensuring the achievement of shipping safety. The purpose of this study was to determine the effect of crew expertise on shipping safety on roll on roll off (Ro-Ro) passenger ships at the Port of Tanjung Perak Surabaya. Case study: Roll on-roll off (Ro-Ro) passenger ship owned by PT. Main Ocean Dharma. This research was conducted using a quantitative approach. The data instrument used was a questionnaire with a sample of 103 respondents. The analysis used is simple linear regression analysis and correlation coefficient analysis by proving the hypothesis through the t test and f test. The results of the study show that the expertise of the crew has a significant and positive effect on shipping safety.
Co-Authors Firstson Siom Pratama, Himawan Aditya Teguh Waskito Nugroho