Majalah Ilmiah Bahari Jogja
Vol 18 No 1 (2020): Februari

Analisis Pengaruh Service Quality dan Biaya Terhadap Kepuasan pelanggan (Study Kasus Pada PT. Mustikasakti Sarana Kencana)

Ivan Reyhansyah (Sekolah Tinggi Maritim Yogyakarta)

Article Info

Publish Date
02 Mar 2020

Abstract

The aim study to analize influence service quality to customer satisfaction on PT. Mustikasakti Sarana Kencana. Method use by corelation, data collecting by survey on 49 respondent. The result point out that service quality influenced to customer satisfaction, then customer satisfaction influenced to customer loyalty. tant, spesific, or representative for the article.

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Journal Info
Majalah Ilmiah Bahari Jogja
Website

Abbrev

MIBJ

Publisher

Sekolah Tinggi Maritim Yogyakarta

Subject

Computer Science & IT Economics, Econometrics & Finance Education Engineering Transportation

Description

Published twice (edition) in February and July. Contains articles of research, thought, or literature studies in maritime sciences, (shipping, marine, navigation, machinery, etc.), management and policy science, and transportation ...