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All Journal Majalah Ilmiah Bahari Jogja Jurnal Riset dan Inovasi Manajemen
Fatrodin Fatrodin
Sekolah Tinggi Maritim Yogyakarta
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Transportation

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Pengaruh Validity dan Reliability Terhadap Kualitas Delivery PT. Hanoman Sakti Pratama Fatrodin Fatrodin
Majalah Ilmiah Bahari Jogja Vol 18 No 2 (2020): Juli
Publisher : Sekolah Tinggi Maritim Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33489/mibj.v18i2.243

Abstract

Fierce competition lead to bush freight forwarding services are needed in the business. Study aim is to measure the quality of delivery of PT. Hanoman Sakti Pratama forwarding on customer's perception satisfaction-based. The results: (1) Validity-reliability-delivery quality shows that the stream line flow, the correlation coefficient of validity to reliability is smaller than the validity of delivery quality; (2) Delivery reliability is affected by goods when delivered on time, no additional costs, and does not cause claims due to damaged goods during handling delivery; (3) Delivery quality effectively on consumers is influenced by reliability of delivery with friendly handling, and after delivery service.
Pengaruh Kualitas Pelayanan Dan Promosi Penjualan Terhadap Volume Penjualan Suretybond PT. Parolamas Cabang Jayapura Slamet Pamujianto; Ningrum Astriawati; Handoyo Widyanto; Fatrodin Fatrodin; Sumardi Sumardi
Jurnal Riset dan Inovasi Manajemen Vol. 1 No. 4 (2023): November : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v1i4.1458

Abstract

Surety bond insurance issuance services are an important sector in the construction and service industry, because they involve insurance institutions on the quality and success of projects to clients. This study aims to determine the effect of service quality and sales promotion on Suretybond sales volume at PT. Parolamas Jayapura branch quality of service and sales promotion to the sales volume of suretybond PT. Parolamas Jayapura branch. The sample taken in this study was 100 respondents with random sample. The data analysis technique in this study uses multiple linear regression analysis with simultaneous regression test (F-test) and partial regression test (t-test). The results showed that there was a positive influence of service quality and sales promotion on the sales volume of suretybond PT. Parolamas Jayapura Branch. Quality of service and promotion is able to explain Sales volume by 81.1%, while for 18.9% sales volume is influenced by variables other than service quality and sales Promotion.
Co-Authors Handoyo Widyanto Ningrum Astriawati Pamujianto, Slamet Sumardi Sumardi