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All Journal Jurnal Ilmu Farmasi dan Farmasi Klinik (Journal of Pharmaceutical Science and Clinical Pharmacy) JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Jurnal Penelitian Farmasi Indonesia JSFK (Jurnal Sains Farmasi & Klinis) PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) Borneo Journal Of Pharmascientech KOLONI Jurnal Farmasi Indonesia Usadha Journal of Pharmacy
Husnawati Husnawati
Program Studi Farmasi, Sekolah Tinggi Ilmu Farmasi Riau
Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Other

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Pharmaceutical Staff Behavior and Patient Satisfaction in Drug Information Services: A Cross-Sectional Study in Pekanbaru, Indonesia Fina Aryani; Sari Putri Ramadhani; Husnawati Husnawati
Jurnal Ilmu Farmasi dan Farmasi Klinik Vol. 23 No. 1 (2026): Jurnal Ilmu Farmasi dan Farmasi Klinis (JIFFK)
Publisher : Universitas Wahid Hasyim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/jiffk.v23i1.14165

Abstract

The provision of drug information by pharmaceutical staff in pharmaceutical services aims to prevent medication errors and affect patient satisfaction. Satisfaction results from a patient's assessment of health services by comparing the services received with what the patient expects. This study aims to investigate the effect of pharmaceutical staff behavior on patient satisfaction with drug information at pharmacies in Pekanbaru City. This study employs a descriptive-analytic observational/survey design with a cross-sectional approach. Data collection techniques were carried out simultaneously. The samples in this study consisted of 32 pharmaceutical staff members and 105 patients from 15 pharmacy branches. Sampling for pharmaceutical staff was conducted using the saturated sample method, while patient samples were collected using purposive sampling. A satisfaction questionnaire was prepared based on the satisfaction dimensions. Positive behavior was observed in 62% of cases, while harmful behavior was observed in 38%. The average percentage of the gap between expectations and services is 0.70. This indicates that the services provided to patients at the pharmacy exceed their perceived expectations. The Chi-Square test results yielded a p-value of 0.000, indicating a significant influence between the behavior of pharmaceutical staff and patient satisfaction in providing drug information at pharmacies in Pekanbaru City.
The Analysis of Drug-Related Problems (DRPs) in the Therapy of Patients with Chronic Kidney Disease in the Inpatient Installation of X Hospital, Medan Kukuh Putri Lestari; Husnawati Husnawati; Prasojo Pribadi
KOLONI Vol. 5 No. 2 (2026): JUNI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v5i2.975

Abstract

Chronic kidney disease is a progressive disorder that is often accompanied by complications and requires complex therapy, thus increasing the risk of Drug Related Problems (DRPs). The occurrence of DRPs can affect Clinical Outcomes in patients undergoing hemodialysis. The purpose of this study was to analyze the occurrence of DRPs and its relationship to the Clinical Outcomes of patients with chronic kidney disease in the Inpatient Installation of X Medan Hospital for the period January - December 2025. The method used was a descriptive analytical observation with a retrospective cross-sectional design with medical record data. The study sample was 57 patients who met the inclusion criteria. Data analyzed included patient characteristics, drug use, DRPs occurrence based on the Pharmaceutical Network Europe (PCNE) classification, clinical outcomes including blood pressure, hemoglobin and creatinine. The results of the study showed that the majority of patients were male (56.1%), for the 46-65 age group 59.6%, the most commonly used oats were sodium bicarbonate (52.63%), furosemide (43.86%). The incidence of DRPs in 41 patients (71.9%), with indications not being treated (73.17%), and potential interactions (26.83%). The clinical outcomes of most patients had not reached the therapeutic targets, namely, blood pressure (61.4%), hemoglobin (60.7%), and creatinine (57.9%). The conclusion of this study indicates that the incidence of DRPs in patients with chronic kidney failure is still high, potentially affecting clinical outcomes. Therefore, it is necessary to optimize the role of clinical pharmacists in identifying and monitoring therapy to improve the success of patient therapy.
Co-Authors Adinda Salwa Nabilla agistia, nesa Aulia Fitri Azmi Juniati Belia Sonali Bendre Farel Anugrah Fina Aryani, Fina Fitra Wandasari Kukuh Putri Lestari Lovina Aldelyn Meiriza Djohari, Meiriza Prasojo Pribadi Pratiwi, Erniza Ratna Sari Dewi Sari Putri Ramadhani Septi Muharni Sulastri Wulan Sari Firmes Putri