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All Journal Proceeding International Conference on Information Technology and Business Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora
Komaruddin Komaruddin
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Humanities Computer Science & IT Economics, Econometrics & Finance Education

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The Role of Individual Capacity, Motivation, Skill and Expertise on Managerial Performance (Study on Government Organizations in Metro, Lampung) Nur Hamid; Taufik Taufik; Komaruddin Komaruddin
Prosiding International conference on Information Technology and Business (ICITB) 2020: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 6
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

The purpose of this study was to examine the effect of the Role of Individual Capacity, Work Motivation, and Skills on Managerial Performance (Study on Government Organizations in Metro, Lampung). The independent variables in this study were the role of individual capacity, motivation, skill, and expertise. The dependent variable was Managerial Performance. The population and sample of this study were the financial division employees of local government organizations in Metro, Lampung. The analytical method used Multiple Linear Regression Analysis. This study used SPSS version 20. Based on the result, it showed that the role of individual capacity had an effect on managerial performance, work motivation had an effect on managerial performance and abilities, and expertise had no effect on managerial performance.Keyword: The Role of Individual Capacity, Work Motivation, Skill, Expertise, Managerial Performance
Etika Komunikasi dalam Pelayanan Publik di Dinas Perpustakaan Provinsi Sumatera Selatan Na’imatun Salsabila Rifdah; Komaruddin Komaruddin; M. Mifta Farid
TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humani... Vol. 4 No. 1 (2026): Februari: TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humaniora
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/tuturan.v4i1.2182

Abstract

Public service is a crucial activity in government administration aimed at fulfilling community needs effectively, transparently, and accountably. This study aims to analyze communication ethics in public services at the Sumatera Selatan Provincial Library Department using the communication accommodation theory approach, which encompasses convergence, divergence, and over-accommodation. The research employs a qualitative method with data collection techniques including observation, interviews, and documentation. Informants in this study are library staff and library visitors. The results indicate that communication ethics in public services at the Sumatera Selatan Provincial Library Department are generally running quite well but still require improvements. Under communication accommodation theory, the convergence aspect that needs enhancement is nonverbal language, which remains inadequate in public services. Divergence occurs in certain situations to maintain staff professionalism, while over-accommodation is not significantly found in the service process. This study concludes that the implementation of communication ethics is quite good but still requires further improvement.
Co-Authors Anak Agung Gede Sugianthara M. Mifta Farid Na’imatun Salsabila Rifdah Taufik Taufik