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ANALISIS HUBUNGAN KUALITAS PELAYANAN KEFARMASIAN TERHADAP KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT UMUM SEMBIRING TAHUN 2021 Anggun Syahfitri
Jurnal Penelitian Kesmasy Vol 4 No 1 (2021): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v4i1.756

Abstract

Patient satisfaction is a leading indicator of service success that affects satisfaction in pharmaceutical services. If the service is in accordance with expectations, of course the quality of service is considered good and satisfactory, otherwise the service received is not satisfactory then the quality of service is considered bad. The purpose of this study was to analyze the relationship of physical evidence, reliability, responsiveness, assurance, and empathy to the satisfaction of outpatients of Sembiring general hospital. The type of research used mix methods with cross sectional design on quantitative research and sequential explanatory strategy on qualitative research. The population were 1160 people, with a sample of 92 people obtained using purposive sampling. Data collection in quantitative research by means of questionnaire dissemination while in qualitative research by way of indept interview. The results of the study obtained variables related to the satisfaction of outpatients of sembiring general hospitals, namely: Physical evidence (p value = 0.003), Reliability (p value = 0.001), Responsiveness (p value = 0.003), Guarantee (p value = 0.005), and Empathy (p value = 0.000). The results in depth interview found that the variable most associated with patient satisfaction was empathy. It is recommended to The Outpatient Pharmacy of Sembiring General Hospital to maintain a good quality of service and continue to improve the quality of service to patients.
PENYULUHAN TENTANG KULIT BATANG SALAM SEBAGAI OBAT ANTIDIARE DI PUSKESMAS PATUMBAK Bunga Rimta Barus; Delisma Marsauli Simorangkir; Linta Meliala; Anggun Syahfitri
Jurnal Pengabdian Masyarakat Putri Hijau Vol 2 No 2 (2022): Jurnal Pengabdian Masyarakat Putri Hijau
Publisher : INSTITUT KESEHATAN DELI HUSADA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (553.15 KB) | DOI: 10.36656/jpmph.v2i2.823

Abstract

Counseling on the efficacy of the bark of salam which aims to provide benefits about healing diarrhea at the Patumbak Public Health Center in one of the Deli Serdang districts aimed at children aged 6-17 years, by applying promotive and preventive nature through planning, mobilization, implementation, monitoring , control and appraisal. Counseling on the efficacy of the bark of salam at the Public Health Center of Patumbak, Deli Serdang Regency is aimed at increasing understanding to children aged 6-17 years, as well as parents who accompany their children, so that they can identify the symptoms of diarrhea, so that it can prevent or treat it, and malaise. - children and their parents can know the importance of monitoring their children's diet, which is healthy, which parents must take care of. Counseling will be carried out in a lecture style with conditions with discussion and brain storming that stimulates the counseling atmosphere. The evaluation of the activities was assessed from the support of the Patumbak Health Center, the timeliness of implementation, the facilities used, the number of participants who attended the counseling and the participation of the participants. Counseling participants were invited to express opinions, especially the problems faced at the Patumbak Health Center regarding anti-diarrhea so that solutions could be sought together. The results obtained from children and their parents after receiving counseling can understand well the benefits of counseling from the Patumbak Public Health Center regarding the use of the benefits of bay bark for healing. knowledge of the importance of health for their children, Families are willing to provide education and enthusiasm about the importance of the benefits of using bay bark, Parents of children and children aged 6-17 years after receiving counseling can understand well the benefits of counseling from the Patumbak Public Health Center regarding the utilization of the efficacy of the bark of salam for antidiarrheal disease in children aged 6-17 years, which has been described in their minds as just eating delicious food but not necessarily healthy for the body for all children. However, after following the counseling, children – children aged 6-17 years d can understand more fully the benefits of counseling. Community Health Center cadres, who have been providing services to children only in moderation, can change well by providing innovative promotions.