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Diana Sinulingga
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Humanities Environmental Science Health Professions Public Health

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HUBUNGAN PELAYANAN PRIMA TERHADAP KEPUASAAN PASIEN RAWAT JALAN DI PUSKESMAS DOLOK MASIHUL TAHUN 2021 Diana Sinulingga; Saiful Batubara; Alprindo Sembiring; Akhmad Fatikhus
Jurnal Penelitian Kesmasy Vol 4 No 1 (2021): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v4i1.771

Abstract

Excellent service at public health Dolok Masihul is not as expected due to the partent family’s dissatisfaction about the doctor’s attitude in responding to the patient’s complaint, the attention of the doctor and the nurse when the patient complains about the illness staffered is still lacking, the action is less rapid in doing the treatment to the patient, The accountability for completing tasks is not timely and no good communication exists between doctor, nurse and patient. Excellent service in review of six dimensions that are Attitude, appearance, attention, action, accountability, and abilitity. This study aimedto determine the relationship between excellent service with outpatient satisfaction in publich health center dolok masihul. The research type was quantitative, with cross sectional method, 96 samples were taken with purposive sampling technique, The statistical test used clu-squera (a=0,05) with the following test result : attitude (P=0,003) < a ( 0.05), appearance (P=0.000< a (0.05), attention (P=0.012) < a (0.05), action (P=0.026) < a (0.05), accountability (P=0.009) < a (0.05), ability (P=0.0037) < a ( 0.05), on outpatient unit of public health Dolok masihul. The conclusion of this research is the satisfaction of outpatient patient at Dolok masihul Puskesmas will increase if attitude, appearance, attention, actin, responsibility and ability are improved. Efforts should be made to improve the attitude of friendliness, mastery of therapeutic communication, customer service, improve the discipline of all employees including doctors.
HUBUNGAN PERSEPSI TENTANG PELAYANAN PRIMA TERHADAP KEPUASAN PASIEN DI PUSKESMAS SUMBUL KABUPATEN DAIRI TAHUN 2018 Diana Sinulingga; Elmina Tampubolon; Jon Piter Sinaga
Jurnal Penelitian Kesmasy Vol 1 No 1 (2018): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v1i1.772

Abstract

ABSTRACT The development of health services, especially in health community centers was made health care quality in health community centers was easily overlooked. This study aims to analyze the relationship between patient satisfaction based on responsiveness, assurance, reliability, empathy and tangiable variables with the quality of service in the Sumbul health center in Dairi district. The study population was 69 respondents. The method used in this study is cross sectional, using analytical survey methods, and using a questionnaire for data collection. Data were analyzed by chi square test. Data using univariate and bivariate analysis. The results showed that there was a significant relationship between perceived reliability (p=0,000), responsiveness (p=0,000), assurance (p=0,000), empathy (p=0,000), and tangiable (p=0,000). So it can be concluded that there is a relationship between the variable responsiveness, assurance, reliability, empathy and tangiability with patient satisfaction Sumbul community health center Dairi district in 2018.
KARAKTERISTIK PEGAWAI YANG BERHUBUNGAN DENGAN AKURASI DAN KELENGKAPAN PENGISIAN DOKUMEN REKAM MEDIS DI PUSKESMAS PARDAMEAN KOTA PEMATANGSIANTAR TAHUN 2019 Elisabeth Dame Manalu; Selamat Ginting; Diana Sinulingga
Jurnal Penelitian Kesmasy Vol 2 No 1 (2019): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v2i1.775

Abstract

The Characteristics of Employees Related to the Accuracy and Completeness of Filling in Medical Record Documents at the Pardamean Health Center, Pematangsiantar City in 2019. Thesis, Department of Public Health, Faculty of Public Health, Health Institute of Deli Husada Deli Tua .(Supervised by: Ns. Selamat Ginting, S.Kep, M.Kes) The quality of medical records at the hospital is one determining factor of the quality of service. The aim of the research was to analyze the relationship between the employment status, knowledge, motivation, expertise, and the duration of work of the physician with the completeness of the medical record datasheet resume during hospitalization. This research was a quantitative research survey analytic approach, with a cross-sectional study design. The population was 55 doctors, the sample in this study was the entire population, data analysis was chi-square, and multiple logistic regressions. The results showed that there was a relationship between employment status and knowledge with the completeness of the medical record data. There was no relationship between motivation and skills with the completeness of the medical record data. There was a relationship between the duration of work with the completeness of the medical record data. This study suggests the development of human resources through education and training, guidance to the physicians on the filling of medical record and document, provide internal training regarding the determination of the main diagnosis in accordance with the ICD-10, improved knowledge of the completeness of filling medical records. Motivating doctors fill medical records through career development, promotion, and providing feedback with reward and punishment.
FAKTOR-FAKTOR YANG TERKAIT DENGAN PENGENDALIAN SISTEM MANAJEMEN INFORMASI DAN ADMINISTRASI TERPADU DI RSUD SIDIKALANG TAHUN 2019 Rizka Annisa; Diana Sinulingga; Elisabeth Dame Manalu
Jurnal Penelitian Kesmasy Vol 2 No 1 (2019): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v2i1.779

Abstract

This study aims to analyze related factors based on technology, human, organizational, and benefit variables with the Inhibitors of Management Information Systems and Integrated Administration Management at Sidikalang Hospital in 2021. The population of this study were Sidikalang Hospital officers in the outpatient, inpatient, Medical records, and SIMRS officers as many as 35 respondents. The method used in this study was analyzed by means of the Chi-Square correlation test. The results of the research on the technology variable showed that the majority said it was good as many as 32 people (91.4%). For the human factor, the majority stated that it was good as many as 27 people (77.1%). For organizational factors, the majority said it was good as many as 24 people (68.6%). the majority of the benefit factors stated that they were good as many as 20 people (57.1%). So it can be concluded that there is a relationship between technological factors, human factors, organizational factors and benefit factors with the Inhibitors of Integrated Management Information Systems and Administration Management at Sidikalang Hospital in 2021.
Co-Authors Akhmad Fatikhus Alprindo Sembiring Meliala Elisabeth Dame Manalu Elmina Tampubolon Jon Piter Sinaga Rizka Annisa Saiful Batubara Selamat Ginting