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Endang Ruswanti
Universitas Esa Unggul, Jakarta, Indonesia
Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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EWOM, Kepercayaan, Citra Merek Terhadap Niat Pembelian Ulang pada Poliklinik Penyakit dalam di RS ABC Jakarta Herisa Anjani; Endang Ruswanti; Ratna Indrawati
Jurnal Health Sains Vol. 3 No. 3 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i3.445

Abstract

Managing the hospital business aspect has become a natural consequence of the era of globalization. The results of a preliminary survey of repurchase intentions at ABC Hospital Jakarta, 30% said they would return to this hospital if they wanted to do a re-examination. Repurchase intention in hospital services is the tendency of customers to take advantage of hospital services again in the future. This study uses a quantitative method with a covariant-based Structural Equation Model (SEM) causal research design, namely AMOS. This study used a sample of 300 hair calculations for outpatients in internal medicine polyclinics. Research results: E-WoM has a significant positive effect on repurchase intentions through patient trust based on the results of measuring CR values ​​using SEM with the help of the Sobel test. Based on the results of the study, the implications of this study indicate the magnitude of the influence of E-WOM and brand image through patient trust which can increase repurchase intentions, marked by changes in the hospital tariff system and relationship marketing in utilizing repurchase intentions
Influence Of Workload And Job Satisfaction Of Pharmaceutical Workers On The Achievement Of Quality Indicators With Motivation As Intervening Variables In Jakarta Dharmais Cancer Hospital Gina Fadhilah; Kemala Rita Wahidi; Endang Ruswanti
Jurnal Health Sains Vol. 3 No. 10 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i10.631

Abstract

Based on an initial survey of 10 pharmacists, there are still many employees (10%) who complain of being tired when the office, especially the morning service, sometimes doesn't have time to rest, eat, plus pharmacists who don't come because of illness, causing the workload to be more The survey results also showed 50% of employees expressed job dissatisfaction this was related to salary provision, relationships with superiors and job placements were not in accordance with their skills and abilities. In addition, 20% of employees show low work motivation, this is because the work environment is not conducive and the workload is high. In addition to the results of observations based on the RSKD suggestion box, the phenomenon of complaints felt by 3 patients / families, including "long pharmacy service, employees do not smile and behave rudely". Long waiting time is one of the components that have the potential to cause patient dissatisfaction. Objective: To analyze the effect of workload and job satisfaction on the achievement of quality indicators with motivation as an intervening variable for pharmacists at Dharmais Cancer Hospital. The research design that will be used in this research is a quantitative approach research model. Quantitative model is a decision model that uses numbers. In addition, based on numerical or numerical data and decision models produce decision variables in the form of numbers with a cross sectional approach. There is a significant effect between workload on the motivation of pharmacists at Dharmais Cancer Hospital, There is a significant influence between job satisfaction on the motivation of pharmacists at Dharmais Cancer Hospital, There is a significant influence between workload on the achievement of quality indicators in the Home Pharmacy Installation Dharmais Cancer. , There is a significant effect between job satisfaction on the achievement of quality indicators in the Pharmacy Installation of Dharmais Cancer Hospital., There is a significant influence between workload and job satisfaction on the achievement of quality indicators with motivation as an influential factor in the Pharmacy Installation of Dharmais Cancer Hospital
Analisis Faktor Eksternal Aplikasi Rusa (Rumah Sayur) PT Rusa Persada untuk Usaha Katering Kelas Menengah Fahri Muhammad Farhan; Tantri Yanuar R. Syah; Edi Hamdi; Endang Ruswanti
Journal of Economics and Business UBS Vol. 13 No. 1 (2024): Regular Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v13i1.1478

Abstract

Selama ini para pelaku usaha katering membutuhkan usaha yang lebih untuk memperoleh bahan baku makanan karena lokasi yang jauh dari tempat usahanya, kurangnya waktu untuk mencari bahan baku makanan yang diinginkan, dan biaya transportasi yang diperlukan. Penelitian ini bertujuan untuk menganalisis faktor eksternal penerapan RUSA (Rumah Sayur) PT RUSA Persada pada pelaku usaha katering kelas menengah. Riset desain dilakukan dalam merancang dan membangun website e-commerce yang ramah lingkungan. Berdasarkan hasil analisis politik, ekonomi, sosial dan teknologi di atas, kita dapat mengetahui peluang dan ancaman yang dimiliki ?T. Rusa ?ersadda: Faktor Kunci Keberhasilan Eksternal Peluang: 1) Peluang: Peraturan Menteri Kesehatan Nomor 1096 Tahun 2011 tentang Jasaboga Sanitasi Higiene (?olitik), Peraturan LK?? Nomor 9 Tahun 2021 tentang Toko Online dan Katalog Elektronik Dalam Pengadaan Barang Pemerintah /Jasa. (?olitik), Standar Nasional Indonesia (SNI) Nomor 6729-2016 tentang Sistem Pertanian Organik (?olitik), Pertumbuhan Ekonomi Indonesia (Ekonomi), Pertumbuhan Ekonomi Digital (Ekonomi), Banyaknya acara pernikahan (Sosial), Bermitra dengan Asosiasi Organik Indonesia (Solitik). sial), pengembangan pola hidup sehat dan referensi konsumen (sosial), pemanfaatan pemasaran digital (teknologi), dan pengembangan sistem informasi manajemen (teknologi).
Co-Authors Edi Hamdi Fahri Muhammad Farhan Gina Fadhilah Herisa Anjani Kemala Rita Wahidi Ratna Indrawati Tantri Yanuar R. Syah