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Pengaruh Iklim Organisasi dan Beban Kerja Terhadap Komitmen Organisasi Perawat dengan Motivasi Kerja Sebagai Variabel Intervening Novita Widyawaty; Supriyantoro Supriyantoro; Hasyim Hasyim
Jurnal Health Sains Vol. 3 No. 4 (2022): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v3i4.475

Abstract

Hospitals need nurses with organizational commitment and high work motivation because nurses will contribute highly in providing quality and professional services to patients. Thus, hospital management needs to know what factors will support the formation of organizational commitment and work motivation of nurses. To analyze the effect of organizational climate and workload on organizational commitment of inpatient nurses through work motivation as an intervening variable. This research is a quantitative descriptive survey using SPSS software for data processing. Of the total 53 questionnaires filled in, 49.1% of nurses had worked for more than 5 years. Currently, nurses consider the organizational climate to be quite conducive with a moderate workload. Based on statistical measurements, currently inpatient nurses have moderate organizational commitment and high motivation to work. Organizational climate and workload affect the organizational commitment of inpatient nurses through work motivation as an intervening variable. The findings in this study can be used as input for hospital management to develop strategies to increase organizational commitment and work motivation of nurses.
Analisa Pengaruh Service Quality, Price Fairness, Word of Mouth, Norma Subjektif dan Perceived Behavioral Control Terhadap Intensi Berkunjung Nurullah Armyta; Sandra Dewi; Supriyantoro Supriyantoro
Jurnal sosial dan sains Vol. 3 No. 11 (2023): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v3i11.1068

Abstract

Latar Belakang: Keputusan memilih Rumah Sakit sebagai tempat berobat adalah hal yang mempengaruhi tingkat kunjungan pasien yang dimediasi oleh banyak faktor.  Pengambilan intensi berkunjung dapat diambil secara hati-hati jika didukung oleh data dan informasi yang relevan yang mendukung pertimbangan terhadap isu yang dihadapi. Tujuan: Mengetahui pengaruh service quality, price fairness, word of mouth serta norma subjektif dan perceived behavioral control terhadap intensi pasien untuk berkunjung. Metode: Penelitian ini menggunakan penelitian kuantitatif cross sectional analisa regresi berganda dengan uji hipotesis. Pengambilan sampel menggunakan teknik purposive sampling dan proses pengumpulan data menggunakan kuesioner dengan skala likert, selanjutnya dianalisis menggunakan three box method. Hasil: Dari hasil uji parsial koefisien regresi, diketahui bahwa service quality memiliki pengaruh paling tinggi, nilai koefisien regresi β sebesar +0,327.  Secara keseluruhan variabel yang diteliti yaitu service quality, price fairness, word of mouth, norma subjektif dan perceived behavioral control memiliki pengaruh yang signifikan terhadap intensi berkunjung. Kesimpulan: Penelitian ini telah menggambarkan bila rumah sakit melakukan perbaikan terhadap semua indikator di dalam kualitas layanan akan mempengaruhi intensi berkunjung secara lebih baik