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All Journal TEKMAPRO Journal of Industrial Engineering and Management Tibuana : Journal of Applied Industrial Engineering JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Journal of Applied Engineering and Technological Science (JAETS) Nusantara Science and Technology Proceedings Business Preneur : Jurnal Ilmu Administrasi Bisnis Juminten : Jurnal Manajemen Industri dan Teknologi Buguh: Jurnal Pengabdian Kepada Masyarakat Journal of Scientech Research and Development Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim
Nur Rahmawati
Department Of Industrial Engineering, Faculty Of Engineering, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Social Sciences Other

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Journal : Nusantara Science and Technology Proceedings

 1 
Service Quality Analysis in Retail Industry using Servqual and Kano Model Nur Rahmawati; Dwi Sukma Donoriyanto
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the retail industry, service quality is the main consideration and the quality and completeness of the products offered. The recent conditions that result in declining sales turnover at most of the retail industries in Surabaya prompted this research to be carried out. In this study, an analysis of the service quality in one of the retail industries in Surabaya will be carried out. The method used is the integration between servqual and Kano models. Both methods are used because they are proven to show good results in previous research. The results obtained from this study are that several service attributes need to be improved because of the negative satisfactions value result. Those attributes are the availability of items location instruction. Item price should be matched with the price tag, standard pricing, safety parking, safety shopping, good salesperson, and careful cashier.
Optimization of Production Capacity using a Dynamic System Approach at Food Company Dwi Sukma Donoriyanto; Nur Rahmawati
Nusantara Science and Technology Proceedings 3rd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2738

Abstract

The current competition in the food industry encourage companies to be able to produce products that are diverse, in a good quality, and in a timely manner to meet the company's production targets. PT XYZ is a food company in Indonesia. To be able to meet production targets, companies must adjust their production capacity by utilizing their workforce. However, the problem is that there are so many variables involved in the system so that the problem becomes more complex and hard to solve. Therefore in this study, a dynamic system approach is used to be able to see the interactions between variables in the system using Vensim software. Based on the research that has been done, the values ??of E1 < 6% and E2 < 2.5% indicated that the data used in this research is valid in other words the model used has represented the real system conditions. From the research, the best result is to gradually increase the installed capacity so that there is no over production occured. Using this scenario, the availability of raw materials for is 5901 boxes.
Reverse Logistics Performance Assessment in the Construction Industry Sector Farida Pulansari; Nur Rahmawati; Isna Nugraha; Amelia Ramadhani Ardysti; Handy Natan Permana; Jafni Fara Zahirah
Nusantara Science and Technology Proceedings 3rd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2750

Abstract

The number of emerging furniture construction industries and the limited availability of virgin materials force companies to innovate both in terms of products and services provided. One way that can be done is through reverse logistics. Reverse logistics itself has many advantages both for the company, for the sustainability of virgin material and for the surrounding environment. PT. X is a company engaged in furniture construction. The company is currently implementing reverse logistics. However, there has never been an assessment of the effectiveness of its implementation. In this research, an analytical approach is used to measure the effectiveness of RL implementation by using a reverse logistic maturity framework. The result from the assessment based on the reverse logistic maturity framework conducted, PT. X categorized in to developed level.
Co-Authors Ahadian Amar Ma’ruf Ahmad Farhan Hafiduddin Ali Djamhuri Ali, Munawar Amelia Ramadhani Ardysti Atha Fawwaz Permana Azizah, Nurul Clora Widya Brilliana Dian Trihastuti Dira Ernawati Dwi Rangga Saputra Dwi Sukma Donoriyanto Dwi Sukma Donoriyanto Dwi Sukma Donoriyanto Dwi Sukma Donoriyanto Evi Yuliawati Evi Yuliawati Farida Pulansari Handy Natan Permana Isna Nugraha Jafni Fara Zahirah Laksmi Diana M. Dicky Perdana Putra Muchammad Aldiansyah Muhammad Rizki Erlangga Putra Muhammad Trisyadi Waluya Jati Raffi M Naufal Sinta Dewi Suhartini Suhartini Suparto Suparto