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All Journal Jurnal Mitra Manajemen Jurnal Ekonomi, Bisnis dan Manajemen WORLDVIEW ( Jurnal Ekonomi Bisnis dan Sosial Sains )
Syamsul Arifin
STIE PEMUDA Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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KINERJA PELAYANAN PUBLIK PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) SEMEMI SURABAYA Priyo Utomo; Syamsul Arifin; Nuryadi Nuryadi
Jurnal Mitra Manajemen Vol 2 No 5 (2018): Jurnal Mitra Manajemen Edisi September
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (743.777 KB) | DOI: 10.52160/ejmm.v2i5.131

Abstract

Penelitian yang berjudul Kinerja Pelayanan Publik Pusat Kesehatan Masyarakat (PUSKESMAS) Sememi Surabaya ini bertujuan untuk menganalisis tingkat kinerja Pelayanan Publik Pusat Kesehatan Masyarakat (Puskesmas) Sememi Surabaya. Peneliti menggunakan Metode deskriptif kuantitatif untuk menggambarkan pelayanan publik di Puskesmas Sememi Surabaya. Fokus penelitian didasarkan pada sembilan Indikator yang meliputi: 1) Responsivitas, 2) Responsibilitas, 3) Akuntabilitas, 4) Empati, 5) Efektivitas, 6) Produktivitas, 7) Efisiensi, 8) Kepuasan, 9) Keadilan. Dalam penelitian ini, sumber data diperoleh dari dua instrumen yaitu kuesioner dan wawancara. Responden yang diberi pertanyaan berkaitan dengan fokus penelitian adalah 52 orang pegawai Puskesmas Sememi Surabaya. Hasil penelitian menunjukkan dilihat dari aspek proses yang diukur melalui indikator responsivitas, responsibilitas, akuntabilitas, dan empati termasuk dalam kriteria tinggi. Kinerja Puskesmas Sememi Surabaya jika dilihat dari aspek hasil yang diukur melalui indikator efektivitas, produktivitas, efisiensi, kepuasan dan keadilan termasuk dalam kriteria sedang. Secara keseluruhan kinerja organisasi Puskesmas Sememi Surabaya termasuk dalam kriteria rendah.
ANALISA PENGARUH TATA RUANG KANTOR TERHADAP KINERJA KARYAWAN DI BPRS SARANA PRIMA MANDIRI (SPM) PAMEKASAN MADURA Didin Burhanuddin Rabbani; Syamsul Arifin
Jurnal Mitra Manajemen Vol 2 No 5 (2018): Jurnal Mitra Manajemen Edisi September
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (528.183 KB) | DOI: 10.52160/ejmm.v2i5.141

Abstract

Kinerja karyawan yang terus meningkat dan tata ruang kantor yang nyaman adalah bagian dari unsur-unsur manajemen tersebut, sehingga stigma positif perbankan syariah dapat mewabah pada masyarakat luas. Tujuan dari penelitian ini adalah pertama: peneliti ingin mengetahui bagaimana keadaan tata ruang kantor pusat PT. BPRS Sarana Prima Mandiri (SPM) PamekasanMadura; kedua, peneliti ingin mengetahui analisa pengaruh tata ruang kantor terhadap kinerja karyawan di BPRS Sarana Prima Mandiri (SPM) Pamekasan Madura; ketiga, peneliti ingin mengetahui seberapa besar pengaruh tata ruang kantor terhadap kinerja karyawan di BPRS Sarana Prima Mandiri (SPM) Pamekasan Madura. Hasil penelitian menunjukkan bahwa terdapat pengaruh tata ruang kantor pusat PT. BPRS Sarana Prima Mandiri (SPM) Pamekasan Madura terhadap kinerja karyawannya.
Pengaruh Brand Trust, Kemudahan Fintech, dan Risiko Terhadap Keputusan Pembelian Menggunakan Paylater Payment: (Studi Kasus di Kelurahan Gading RT. 10 RW. 07 Kota Surabaya) Dea Rachmadany; Nuryadi Nuryadi; Syamsul Arifin
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 2 No. 4 (2023): Desember : Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : FEB Universitas Maritim Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ebismen.v2i4.1378

Abstract

Rachmadany Dea, 1961201032, Effects of Brand Trust, Fintech Convenience, and Risk on Purchase Decisions Using the Paylater Payment (Case Study in Gading Village Rt. 10 Rw. 07 Kota Surabaya). This study aims to determine the effect of brand trust, fintech convenience, and risk variables on purchasing decisions using paylater payment feature in a case study in Gading Village, Rt. 10, Rw. 07 City of Surabaya. The sample in this study is 62. The variables of this study are brand trust, convenience, and risk. The model in this study uses multiple linear analysis, namely the classical assumption test and hypothesis testing which consists of the T test and the coefficient of determination. The results of this study indicate that: 1) Brand trust partially influences purchasing decisions. 2) Ease partially has no effect on purchasing decisions. 3) Partial risk has no effect on purchasing decisions.
COMMUNITY SATISFACTION INDEX ON HEALTH SERVICES AT PUSKESMAS KAMAL DENI PURNOMO; SYAMSUL ARIFIN; NUR YADI
WORLDVIEW ( Development economic and sharia studies journal ) Vol 2 No 2 (2023): WORLDVIEW ( Jurnal Ekonomi Bisnis dan Sosial Sains )
Publisher : Fakultas Ekonomi dan Bisnis Universitas Wijaya Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/worldview.v2i2.291

Abstract

This study aims to determine the Community Satisfaction Index (IKM) for health services at the Kamal Health Center.The research method used is a quantitative approach with a descriptive approach. This study involved 98 samples and was taken by accidental sampling. The data collection technique uses a questionnaire, which is then carried out a simple linear regression test using 9 elements as listed in the Minister of Agriculture RB Number 14 of 2017 concerning Guidelines for the Preparation of Community Satisfaction Surveys. The results of the study concluded that the Community Satisfaction Index at the Kamal Health Center had run very well, with an IKM conversion value of 84.28. However, there are still shortcomings in indicators of resolution time, handling of complaints, suggestions and inputs. Meanwhile, based on the test results, the correlation coefficient between variable X and variable Y gets a value of 0.635, which means it has a positive influence. So it can be concluded that, the services provided by officers have a positive effect on the community satisfaction index at the Kamal Health Center.
Co-Authors Dea Rachmadany DENI PURNOMO Didin Burhanuddin Rabbani NUR YADI Nuryadi Nuryadi Priyo Utomo