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All Journal Kompak : Jurnal Ilmiah Komputerisasi Akuntansi JURNAL EKONOMI MANAJEMEN AKUNTANSI Jurnal Teknologi Informasi dan Komunikasi Teknik: Jurnal Ilmu Teknik dan Informatika MANAJEMEN Dinamika Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer JURNAL AKUNTANSI DAN BISNIS Jurnal Manajemen Informatika & Teknologi Journal of Management and Informatics Jurnal Ilmiah Sistem Informasi Jurnal Ilmiah Akuntansi Jurnal Informatika dan Kesehatan
Sukemi Kamto Sudibyo
Universitas Sains Dan Teknologi Komputer
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Dinamika

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Implementasi Teknik Antrian Pengendalian Unit Rawat Inap Guna Peningkatan Kepuasan Pasien Dan Kualitas Layanan Sukemi Kamto Sudibyo
Dinamika: Jurnal Manajemen Sosial Ekonomi Vol 1 No 1 (2021): DINAMIKA : Jurnal Manajemen Sosial Ekonomi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/dinamika.v1i1.22

Abstract

The emergency department that is connected to the inpatient room of the hospital always strives to provide the best service to patients. There are many obstacles in the effort to achieve quality service to patients due to when the inpatient room serves too many different patients based on age and certain indications of the incoming patient, the hospital will face the problem of limited capacity of human resources and supporting materials. so that it can cause the patient to be examined and treated for a limited time. If the increasing number of incoming patients will have an impact on hospitalization time, long waiting time and cause overcrowding of patients in the inpatient room which will certainly affect the level of patient satisfaction and quality of service.With the implementation of the queuing technique, the hospital was able to improve service and maximum patient satisfaction because the queuing technique was able to reduce hospitalization and waiting time so that it would not cause overcrowding of patients in the inpatient room in accordance with the capacity of the hospital's human and material resources.
Co-Authors Agus Priyadi Ahmad Ashifuddin Aqham Aliveia Orenzia Ana Safitri Arga adriansah Asyraf Ryan Pradana, Asyraf Attabarok, Ikhsanulfatih Bagus Sudirman Delinda Dalis Yuliani Dewi Astuty Eko Siswanto Eko Siswanto Elys Amalia Emi Wirahmayani Eni Endaryati ENI ENDARYATI Evita Dwi Damayanti Firnanda, Silma Fitri Nur Asriyah Fitri Puji Astuti Fransiska Bhoko Haris Ihsanil Huda Hedy Kuswanto Hidayatul Khikmah Ihsanil Huda, Haris Isma, Syahadah kumalasari subroto, vivi Laksamana Rajendra Haidar Azani Fahmi Miftahurrohman Miftahurrohman Moh Muthohir Moh. Muthohir Muhammad Daffa Mahendra Munifah Munifah Nur Asriyah, Fitri Nur Rokhman Nur Romdhonah, Fitri Ratnaningrum Ratnaningrum Sabrina Intan Pratiwi Safitri , Ana Siswanto, Edy Siswanto, Edy Sonia Varian Valmai Sri Wahyuning sudirman, bagus Tantik Sumarlin . Tiara Ayu Marensa Vivi Kumalasari Subroto Vivi Kumalasari, Vivi Wahyu Ariyani