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PENGARUH KUALITAS APLIKASI MOBILE, KEPERCAYAAN, HARGA, DAN PROMOSI TERHADAP KEPUASAN KONSUMEN PADA ERA PANDEMI COVID 19 (Studi Kasus Pada Online Shop: Tokopedia, Shopee, Bukalapak) Agustiena Merdekawati; Elvi Sunita Perangin-angin; Sari Masshitah
Jurnal Akrab Juara Vol 6 No 3 (2021)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas aplikasi mobile, kepercayaan, harga, dan promosi terhadap kepuasan konsumen pada Tokopedia, Shopee, dan Bukalapak secara parsial dan simultan. Penelitian ini menggunakan teknik kuantitatif dengan ciri penelitian adalah deskriptif. Sampel penelitian ini sebanyak 68 responden dengan purposive sampling sebagai teknik pengambilan sampelnya. Data diperoleh dengan cara menyebar kuesioner menggunakan google form ke beberapa media sosial. Dalam penelitian ini menggunakan metode analisis yaitu regresi linier berganda. Hasil dari penelitian ini yaitu pada tokopedia, variabel kualitas mobile, kepercayaan, harga, dan promosi tidak ada pengaruh terhadap kepuasan konsumen. Pada regresi linear berganda, jika semua variabel, seperti variabel kualitas mobile, kepercayaan, harga dan promosi diberikan nilai 0, maka kepuasan konsumen yang paling besar adalah Tokopedia sebesar 4,014, selanjutnya yang kedua Shopee sebesar 3,572, dan ke tiga Bukalapak sebesar 3,16.
APLIKASI SISTEM INFORMASI PENERIMAAN PESERTA DIDIK BARU BERBASIS WEB (SIAPDIKU) PADA SMAS HUTAMA BEKASI Abdul Razak Asrofi; Dicky Hariyanto; Elvi Sunita Perangin-angin
Jurnal Akrab Juara Vol 4 No 4 (2019)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

In 2018 the percentage of student registrations for State High Schools was 73.27% and for Private High Schools amounted to 26.73% to be the focus in the design of applications for admission of new students to improve the effectiveness of PPDB in HUTAMA High Schools. The method of designing a new web-based application for student acceptance uses the waterfall method by analyzing needs by conducting observations and interviews. At this stage as a resource person, the school and students who have made the process of accepting new students. The process of designing and making programs to represent the results of needs analysis by making interface designs, software architecture, and interface interactions, as well as program implementation and testing using the black box testing method. Results from this research can be obtained by the application of new web-based student admissions that aims to summarize the processes carried out with the previous system. Prospective students can register new students online that are not limited by space so that they can register anywhere and anytime in accordance with the policies of the school. And the school that carries out data management can directly receive the results of the report and can directly carry out data management without having to do typing first.
PENGARUH KUALITAS DIMENSI PRODUK TERHADAP KEPUASAN PELANGGAN PADA PRODUK HAFIZ/HAFIZAH TALKING DOLL Elvi Sunita Perangin-angin
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 4 No 1 (2019): Februari
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

The author conducts quantitative research through the method of distributing questionnaires to 62 respondents. The author uses calculations using SPSS 24.0 in the test of the correlation coefficient and determination, and the regression equation test. Based on the correlation coefficient test it is known that there is a strong relationship between the quality of the product dimension and customer satisfaction with a value of 0.812 (81.2%). Based on the coefficient of determination shows a value of 0.659, meaning that 65.9% of customer satisfaction is influenced by the quality of product dimensions and 34.1% is influenced by other factors. Based on the regression equation test, there is a line equation Y = 6.138 + 0.794 X, which indicates that there is a positive influence between the quality of the product dimension on customer satisfaction so that the quality of the product dimensions must be increased to the maximum extent so that customer satisfaction also increases.
PENGGUNAAN METODE ANALITICAL HIERARCHY PROCESS (AHP) DALAM SISTEM PENUNJANG KEPUTUSAN PENENTUAN SEKOLAH DASAR Sari Masshitah; Elvi Sunita Perangin-angin
Jurnal Akrab Juara Vol 4 No 3 (2019)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

Problems that often arise among parents to determine the best school for their children. In determining a decision, it takes a lot of factors that influence the decision making. Therefore, it is deemed necessary to identify various important factors and consider the level of influence of a factor with other factors before making a final decision. The criteria taken in this study are the school environment, school distance, quality of teaching and learning, and school facilities. The method used in the decision support system is the Analytical Hierarchy Process (AHP) method. Determining the level of priority among primary school selection criteria can be determined from the percentage level of assessment criteria. The results of ranking after using the AHP method are choice 1 SDN Setu 02, choice 2 Makassar SDN 02 choice 3 SDN BA 04, choice 4 SDN BA 01.
SIMDARUNG - RANCANG BANGUN SISTEM INFORMASI PENDATAAN WARUNG (Studi Kasus : Dinas Koperasi, UKM dan Perdagangan Kota Administrasi Jakarta Utara) Dicky Hariyanto; Elvi Sunita Perangin-Angin; Siti Zahrah Zafira
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 5 No 2 (2020): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

In this growing modern era, information systems are very important and major in assisting the business process and improving the performance of an institution. The use of information technology in various aspects of life has evolved and many have changed. The Warung data collection on Suku Dinas Koperasi, Usaha Kecil Dan Menengah Serta Perdagangan Kota Administrasi Jakarta Utara still uses a manual system where the data is still stored in Microsoft Excel on a computer. The most common problem is the possibility of duplication Warung data, theft and editing of data that makes the data security still lacking so that the system updates. On the basis of identification of the problem described above, the problem in this final task is how to make Warung data collection program in the institution to support better performance. Expected data processing stalls can be well integrated, accessible user easily. Designing a system that can provide security so as not to the occurrence of data confusion, data editing and data loss. The system is also expected to generate the official registered Warung data report.
MENGUKUR TINGKAT KEPUASAAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN PARKIR MENGGUNAKAN METODE FUZZY SERVQUAL Sari Masshitah; Elvi Sunita Perangin-angin; Sri Utami
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 6 No 1 (2021): Februari
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v6i1.1395

Abstract

Metode penelitian yang digunakan dalam penelitian ini menggunakan metode Fuzzy Servqual yang dianalisa berdasarkan lima dimensi yaitu Tangibles, Reliability, Responsivness, Assurance, Emphaty. Teknik pengumpulan data menggunakan purpose sampling dengan 60 responden dengan 18 pertanyaan. Hasil perhitungan GAP dari lima item dimensi yang diujikan Tangibles, Reliability, Responsiveness, Assurance, Emphaty, Berdasarkan hasil penelitian yang dilakukan maka hasil pengukuran terhadap lima dimensi kualitas pelayanan didapatkan 4 dimensi memiliki nilai negatif dan 1 dimensi bernilai positif. Dengan demikian apa yang diharapkan oleh pengunjung parkir belum sesuai dengan kenyataan yang diterima dalam pelayanan. Dalam kelima dimensi servqual ini, nilai gap yang tertinggi adalah dimensi Jaminan (Assurance) dengan nilai gap 0.04 dan nilai gap yang terendah adalah dimensi tangible Tangible dengan nilai gap -0.31. Dari hasil tersebut maka dimensi Tangibles menjadi perhatian bagi pihak area parkir agar lebih meningkatkan kualitas pelayanannya. Dari nilai gap per variabel pernyataan dalam dimensi kualitas pelayanan rata-rata hasil gap dari persepsi dan harapan memiliki nilai negatif sebanyak sebelas variabel dan tujuh variabel pernyataan yang memiliki nilai positif yaitu variabel pernyataan ke 4 petugas cekatan, pertanyaan ke 7 memiliki kemampuan cepat tanggap terhadap komplain, pertanyaan ke 10 petugas bersedia membantu pengunjung ,pertanyaan ke 12 petugas sabar , pertanyaan ke 13 mampu memberi rasa aman dan nyaman, pertanyaan ke14 petugas dapat memberikan penjelasan yang benar dan jujur ,dan pertanyaan ke 17 petugas melayani pengunjung dengan ramah.
Perancangan Aplikasi Pembayaran Jasa Layanan Salon Menggunakan Pemrograman Java Elvi Sunita Perangin-angin; Andi Diah Kuswanto
Jurnal Nasional Komputasi dan Teknologi Informasi (JNKTI) Vol 5, No 3 (2022): Juni 2022
Publisher : Program Studi Teknik Informatika, Fakultas Teknik. Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jnkti.v5i3.4397

Abstract

Abstrak - Dengan adanya kemajuan teknologi sebagai pendukung pemrosesan data dan informasi, komputer menjadi kebutuhan pokok perusahaan. Perusahaan dagang, jasa dan industri serta semua sektor ekonomi yang ada pada saat ini sudah menggunakan komputer sebagai pendukung usahanya. Salon adalah usaha yang bergerak dibidang kecantikan. Dalam kegiatan pembayaran pada salon masih manual. Jika terus berlangsung, hal ini tentu akan menghambat perkembangan perusahaan, karena akan menghambat kinerja dan efektifitas bagian administrasi, seperti peluang terjadinya kesalahan pemrosesan, validitas data, penyimpanan data yang tidak terorganisir, ketidak akuratan data dan lain-lain. Perancangan program untuk pembayaran adalah sebuah solusi yang sangat tepat untuk menangani permasalahan yang ada, karena selain membuat sebuah proses pembayaran sangat penting karena sering terjadi kesalahan pada proses pembayaran dan menyebabkan kerugian bagi perusahaan. Oleh karena itu perancangan program pembayaran pada salon ini dapat mengurangi kesalahan dan peningkatan efisiensi. Jadi akan meningkatkan kemajuan perusahaan. Penulis menggunakan bahasa pemrograman java, karena memiliki keuntungan yaitu memiliki sarana akses data yang lebih cepat, karena lebih sedikit mengetik, secara otomatis kesalahan lebih kecil karena sintaks pemrograman juga tidak perlu dihafalkan lagi karena semuanya telah disediakan di dalam menu pilihana yang tinggal dipilih sesuai kebutuhan dan anda untuk membuat aplikasi database yang berkemampuan tinggi.Kata kunci: Pembayaran jasa, layanan salon, java
Determination of Business Location by Using Analytical Hierarchy Process (AHP) and Weighted Product (WP) Embun Fajar Wati; Elvi Sunita Perangin-Angin
IJISTECH (International Journal of Information System and Technology) Vol 6, No 3 (2022): October
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v6i3.253

Abstract

Information technology that is currently developing provides opportunities for business actors to develop their business. One of the factors that make a business grow is the location of the business. It is not easy to determine the appropriate business location, so various selections are needed so as to be able to measure the feasibility of the location. The existence of a decision support system can assist in making decisions about determining the location. The method chosen is the AHP method combined with the WP method. To get the value calculated by the AHP method, data collection by interview and observation was used. The literature study is used in the calculation stages with the AHP and WP methods. The use of a combination of AHP and WP methods in determining the location of the business gives a ranking result, with the highest score achieved by the Royal location of 0.617 and the lowest value achieved by the Poris location of 0.094. After observing the new location, Royal for 3 months, there was an increase in sales in the first month by 3 million/15%, in the 2nd month by 4 million/19% and in the 3rd month by 7 million/30%
Determination of Business Location by Using Analytical Hierarchy Process (AHP) and Weighted Product (WP) Embun Fajar Wati; Elvi Sunita Perangin-Angin
IJISTECH (International Journal of Information System and Technology) Vol 6, No 3 (2022): October
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v6i3.253

Abstract

Information technology that is currently developing provides opportunities for business actors to develop their business. One of the factors that make a business grow is the location of the business. It is not easy to determine the appropriate business location, so various selections are needed so as to be able to measure the feasibility of the location. The existence of a decision support system can assist in making decisions about determining the location. The method chosen is the AHP method combined with the WP method. To get the value calculated by the AHP method, data collection by interview and observation was used. The literature study is used in the calculation stages with the AHP and WP methods. The use of a combination of AHP and WP methods in determining the location of the business gives a ranking result, with the highest score achieved by the Royal location of 0.617 and the lowest value achieved by the Poris location of 0.094. After observing the new location, Royal for 3 months, there was an increase in sales in the first month by 3 million/15%, in the 2nd month by 4 million/19% and in the 3rd month by 7 million/30%
Pregnancy Disease Diagnostic Expert System With Certainty Factor Method Embun Fajar Wati; Elvi Sunita Perangin-Angin; Budi Sudrajat
IJISTECH (International Journal of Information System and Technology) Vol 6, No 6 (2023): April
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/.v6i6.292

Abstract

Lack of knowledge and information about diseases in pregnancy can delay pregnant women from knowing there are diseases in their pregnancy. Diseases that attack a woman's womb need to be examined by an expert, while experts for this disease are still rare and require a lot of money. In order for the initial diagnosis to be carried out by pregnant women, a solution is proposed in the form of an expert system for diagnosing pregnant women's diseases using the Certainty Factor (CF) method based on the symptoms felt by pregnant women. The research stages used in this study used 4 steps, namely data collection consisting of disease data and symptom data, disease data and symptoms, as well as patient data, symptoms and weights, data analysis using the certainty factor method, validation and evaluation. Diagnostic results that are not in accordance with the CF calculation of around 37.5%, while the results in accordance with the CF calculation were 11 patients or 62.5%.